Apparently Motorola/Danger/T-Mobile have worked out the kinks with the Sidekick Slide and solved the powering off problem at least well enough to sell the phone again. For anyone that was waiting to get a Slide, break out that credit card.
Looks like Danger/T-Mobile have pulled the famous MySpace app from their catalog. Is this perhaps so they can fix the buggy application that has everyone using the browser still? There have been numerous posts on poweredbydanger.com with people complaining about the poor performance and bugs as well as necessary workarounds to fix conflicts with themes downloaded from sk3themes.com, sklxthemes.com, and skslidethemes.com. Up until the app was pulled, you were able to download and install it for free and continue using it until the end of December. After that you would be charged a recurring monthly fee of $1.99. Did Danger/TMobile just treat this freebie as a beta test for an app that wasn’t quite ready for the market but needed to be pushed out in order to compete with the Helio Ocean on paper? Here’s hoping they squash the bugs and deliver a 100% app by the end of the month.
UPDATE: The MySpace App is back in the catalog. No idea why it disappeared briefly.
Looks like T-Mobile has done the right thing and instead of continuing to sell defective Sidekick Slides, they’ve pulled them for the time being. No word yet on what they’ll do to remedy the problem in the long run, but they are offering free upgrades to the blue Sidekick LX for users that are reporting the Sidekick Slide resetting issue. Here is the official word from T-Mobile (via BGR):
“T-Mobile USA suspended sales of the T-Mobile Sidekick Slide™ on Friday evening, Nov. 16, after Motorola – the manufacturer of the device – confirmed that some devices may inadvertently power off when the slide door on the front side of the phone is opened or closed.
T-Mobile has taken this action to help ensure our customers only receive devices we’re confident will perform at their peak, so they can stay effortlessly connected to those who matter most.
Motorola is currently working to identify the root cause of the power cycle issue in affected Sidekick Slide devices. The T-Mobile Sidekick LX™ and Sidekick iD™ are not affected by this issue.
If a customer purchased a Sidekick Slide that is experiencing the unintended power cycle issue, they may contact T-Mobile Customer Care, or go to a T-Mobile retail store, for assistance and to discuss available options.”
We’ve heard from a number of people that this problem has existed for some time. Why T-Mobile would choose to ignore it until a week after release is anyone’s guess. Here’s hoping they’ll come up with a hardware fix and get these things back on the market soon.
We’ve heard a number of reports from various people and sites that there’s a pretty serious flaw with the Sidekick Slide. Those of you that have moved away from the familiar flip of the Sidekick devices may have noticed that this change comes with a problem. Your Slide turns off when you slide the screen. Word has it that this problem existed with the pre-production devices, and we wonder how in the world this was acceptable for production devices. But nevertheless, it appears that this issue isn’t just a few unlucky folks. The crew over at Engadget gave their Slide a test and said it happened 2 out of 30 or so slides. Any true Sidekick users knows that opening the screen 30 times in a day is nothing! BoyGeniusReport says that this is happening with 2 of their devices, and we’ve heard a number of reports from various users via email. To make matters worse, your data is wiped out when this happens. Luckily it’s all returned thanks to Danger’s servers, but if you don’t have coverage, you’re out of luck until you do.
The culprit appears to be a loose connection for the battery. We’ve heard reports of people using a small bit of folded paper or business cards as a shim to wedge the battery more securely in place to fix the problem. No official word from T-Mobile or Danger yet though. So if you’re Sidekick Slide is resetting when you slide the screen, give T-Mobile a call and let them know.