If you haven’t lost all your contacts, calendar, to-dos, etc start backing them up now. Seriously, stop what you’re doing and back them up.

silversidekick also let us know a handy tip. If you already lost all your data but you have an old Sidekick laying around that you’ve used in the past, there’s a chance it might still have your contacts on it. Fire it up and take a look.

For most people the most important things are their contacts, so here’s the best way we’ve found to back them up:

1. Open your Address Book.
2. Highlight the first entry
3. Hit Menu + M
4. It will bring up an email with a .vcf attached.
5. Type an email you have access to on another computer.
6. Copy that email address so you won’t have to type it every time.
7. Hit Menu + M to send.
8. Scroll to the next Entry
9. Menu + M (To open email with contact attached)
10. Menu + V (to paste email address in To: field)
11. Menu + M (To send email)
12. Repeat steps 8-12 until done.

You’ll end up with a ton of emails in your inbox, and if you’re using GMail or something that handles filtering messages, it should be relatively easy (although time consuming) to save all these vCards into some other application. More info on these vCards (.vcf files) can be found here.

For notes, emailing them is the best bet too. Menu+M, Menu+V, Menu+M again. As far as To-Dos and the Calendar events, I’m still investigating.

Many thanks to Ian and Nicole for the quickest way to export contacts that we’ve heard so far. If you’ve got any tips on how to save your info, drop them in the comments.

If you haven’t lost your contacts from a hard reset, start copying them to something else right now. Microsoft has officially announced that your contacts, calendar, and other data has “almost certainly has been lost as a result of a server failure at Microsoft/Danger”.

Sidekick customers, during this service disruption, please DO NOT remove your battery, reset your Sidekick, or allow it to lose power.

Updated: 10/10/2009 12:35 PM PDT

T-MOBILE AND MICROSOFT/DANGER STATUS UPDATE ON SIDEKICK DATA DISRUPTION

Dear valued T-Mobile Sidekick customers:

T-Mobile and the Sidekick data services provider, Danger, a subsidiary of Microsoft, are reaching out to express our apologies regarding the recent Sidekick data service disruption.

We appreciate your patience as Microsoft/Danger continues to work on maintaining platform stability, and restoring all services for our Sidekick customers.

Regrettably, based on Microsoft/Danger’s latest recovery assessment of their systems, we must now inform you that personal information stored on your device – such as contacts, calendar entries, to-do lists or photos – that is no longer on your Sidekick almost certainly has been lost as a result of a server failure at Microsoft/Danger. That said, our teams continue to work around-the-clock in hopes of discovering some way to recover this information. However, the likelihood of a successful outcome is extremely low. As such, we wanted to share this news with you and offer some tips and suggestions to help you rebuild your personal content. You can find these tips in our Sidekick Contacts FAQ. We encourage you to visit the Forums on a regular basis to access the latest updates as well as FAQs regarding this service disruption.

In addition, we plan to communicate with you on Monday (Oct. 12) the status of the remaining issues caused by the service disruption, including the data recovery efforts and the Download Catalog restoration which we are continuing to resolve. We also will communicate any additional tips or suggestions that may help in restoring your content.

We recognize the magnitude of this inconvenience. Our primary efforts have been focused on restoring our customers’ personal content. We also are considering additional measures for those of you who have lost your content to help reinforce how valuable you are as a T-Mobile customer.

We continue to advise customers to NOT reset their device by removing the battery or letting their battery drain completely, as any personal content that currently resides on your device will be lost.

Once again, T-Mobile and Microsoft/Danger regret any and all inconvenience this matter has caused.

I am speechless.

Original post

October has been a bad month for the Sidekick and the future of what’s left of the Danger team. Not only was there the Great Sidekick Data Outage of October ‘09, now we’re hearing that Project Pink, a Microsoft project that the remaining Danger team was put on, might not even be seeing the light of day.

MobileCrunch heard some interesting news from an anonymous source that seems to be legit. Here’s the bullet points:

# As I reported previously, most of the Danger team has been fired or left.
# If any of the Pink devices ship, supposedly they will not have third party application support, i.e. no App Store/Download Catalog.
# The Project Pink employees are not happy. Most of the team still uses Sidekicks or even iPhones and “hate the product”. And here’s the best quote from MC’s source: many feel that the division exists only to “challenge [the Windows Mobile 7 team] and upset them into competing.”
# The project is about 2 years behind schedule and some basic applications are getting cut in an attempt to someday launch this thing.
# The touchscreen on the “Turtle” is not a viable touchscreen as the UI contains too many things on the screen at once and your finger ends up covering half the screen.
# The design of the user interface was done by a 3rd party and now Microsoft is trying to actually build the thing with some difficulty.
# And finally, the worst news for the 2 remaining Project Pink fans: MobileCrunch’s source says that the project “is near death and probably will be canceled.”

Ouch, this is of course all unconfirmed rumors, but if any of it is true… our sympathies to the remaining Danger employees.

Trash can photo from http://www.flickr.com/photos/katmere/. Device images via Gizmodo

The reports are lighting up like a Christmas tree on SignalStrength and T-Mobile’s Customer Care confirmed that we are in the midst of a nationwide outage of the Sidekick Data service. It started late last night/early this morning and the 2-dots have been dancing all day long for everyone. So stop toggling airplane mode, put your Sidekick down, take a deep breath and relax. We’ll get through this together. T-Mobile didn’t give an estimated time of resolution, but said things should be fixed “shortly”. If it’s really impacting you, you might have some luck calling Customer Care and requesting a credit on your bill for the outage. Usually this will be in the form of free minutes or a $5 credit.

In some very sad news, it looks like T-Mobile Germany may actually be bringing down the axe on the Sidekick. There is a post over on teltarif.de that gives some cause for concern. What, you can’t read German? Here is the content of the article, translated via Google:

T-Mobile announces Sidekick services on 31 December
The reason is termination of service by American producer Danger

T-Mobile announces the remaining value of a current Sidekick, the Sidekick service as well as the Sidekick Data option on 31 December this year. This confirmed a spokesman for the company over teltarif.de. The reason for the termination of the options is to set the Sidekick service by the American producer Danger. The smartphone of the Californian company, originally under the name Hiptop become known in Germany and were initially exclusive to E-Plus markets. Later, T-Mobile devices on the German market. The mobile telecoms subsidiary called smartphones, but – as in the U.S. – Sidekick.

Termination option, but not termination

As the T-Mobile Press Office notifies the service center Danger for the whole of Europe on 31 December, so that any user of the device – no matter under what name – which is affected. In the U.S. offer Danger’s service, however, continue to converge, as there are also more recent Sidekick devices are sold and they are enjoying great popularity. From the termination had several thousand T-Mobile customers affected, the spokesman Dirk Wende.
The affected customers are in the tariff options, but not the whole contract being terminated. As it says in the letter: “Your T-Mobile contract shall remain unaffected and continue to exist.” Turning points, however, if the customer is at the T-Mobile hotline turn, will be a “solution together with the customer” can be found. Here you will also offers customers to switch to current equipment and fares subject. Wool partout but the customer terminate the contract, there will be also a possibility, since each Hotliner a “some leeway”, so the T-Mobile spokesman.

It’s a bit difficult to read, but it looks like Germany is losing the Sidekick, but that it will continue on in the United States: “In the U.S. offer Danger’s service, however, continue to converge, as there are also more recent Sidekick devices are sold and they are enjoying great popularity.” Unfortunately the only English article we can find on this says “A company spokesperson attributed the move to the Sidekick service being terminated by Sidekick manufacturer Danger” and a similar statement is given in the sub-headline of the German article. Hopefully this is just a translation mistake and they intend it to mean that Danger is terminating the German service and not across the board for all Sidekicks. Regardless, it’s a sad day for all the German Sidekick/Hiptop users.

Thanks Mike!