The reports are lighting up like a Christmas tree on SignalStrength and T-Mobile’s Customer Care confirmed that we are in the midst of a nationwide outage of the Sidekick Data service. It started late last night/early this morning and the 2-dots have been dancing all day long for everyone. So stop toggling airplane mode, put your Sidekick down, take a deep breath and relax. We’ll get through this together. T-Mobile didn’t give an estimated time of resolution, but said things should be fixed “shortly”. If it’s really impacting you, you might have some luck calling Customer Care and requesting a credit on your bill for the outage. Usually this will be in the form of free minutes or a $5 credit.

Missed the T-Mobile Sidekick Grammy Tour this year? Well two more shows have been added in September. Catch Kinky and Jesse Y Joy in either Houston or New York! Don’t forget to bring your Sidekick for VIP access and all sorts of free stuff. More info over on the Sidekick Grammy site.

Houston
Kinky / Jesse Y Joy
September 26th, 2009 at the Warehouse Live
more info

New York
Jesse Y Joy / Kinky
September 30th, 2009 at Webster Hall
more info

We’re a sucker for a well-done commercial and it’s not often T-Mobile has one. But this time they pulled one out with their new Sidekick LX 2009 dance-off commercial. I’m really not sure how these people in the video do the things they do with their bodies.

For more behind the scenes of the making of this commercial and even more crazy dance moves, check out T-Mobile’s YouTube channel.

I just turned on my Xbox 360 and what do I see but a giant Sidekick LX 2009 3G staring back at me! T-Mobile is teaming up with Microsoft for a special Sidekick promo on Xbox Live. If you download the T-Mobile Gamer Picture you’ll be entered in a contest to win a free Xbox Live Gold membership. In addition, the weekend of August 29th-31st will be a free Gold Weekend. That means that any Xbox Live Silver members will have all the privileges of Gold accounts for the weekend.

More info

Been holding out on the Sidekick LX 2009 because of the price? Well it’s dropped. You can now pick up an Orchid or Carbon Sidekick LX 2009 for only $175 (with a 2 year contract). This is pretty cheap, considering they’re going for $200-300 on eBay!

Thanks Jonny!

In some very sad news, it looks like T-Mobile Germany may actually be bringing down the axe on the Sidekick. There is a post over on teltarif.de that gives some cause for concern. What, you can’t read German? Here is the content of the article, translated via Google:

T-Mobile announces Sidekick services on 31 December
The reason is termination of service by American producer Danger

T-Mobile announces the remaining value of a current Sidekick, the Sidekick service as well as the Sidekick Data option on 31 December this year. This confirmed a spokesman for the company over teltarif.de. The reason for the termination of the options is to set the Sidekick service by the American producer Danger. The smartphone of the Californian company, originally under the name Hiptop become known in Germany and were initially exclusive to E-Plus markets. Later, T-Mobile devices on the German market. The mobile telecoms subsidiary called smartphones, but – as in the U.S. – Sidekick.

Termination option, but not termination

As the T-Mobile Press Office notifies the service center Danger for the whole of Europe on 31 December, so that any user of the device – no matter under what name – which is affected. In the U.S. offer Danger’s service, however, continue to converge, as there are also more recent Sidekick devices are sold and they are enjoying great popularity. From the termination had several thousand T-Mobile customers affected, the spokesman Dirk Wende.
The affected customers are in the tariff options, but not the whole contract being terminated. As it says in the letter: “Your T-Mobile contract shall remain unaffected and continue to exist.” Turning points, however, if the customer is at the T-Mobile hotline turn, will be a “solution together with the customer” can be found. Here you will also offers customers to switch to current equipment and fares subject. Wool partout but the customer terminate the contract, there will be also a possibility, since each Hotliner a “some leeway”, so the T-Mobile spokesman.

It’s a bit difficult to read, but it looks like Germany is losing the Sidekick, but that it will continue on in the United States: “In the U.S. offer Danger’s service, however, continue to converge, as there are also more recent Sidekick devices are sold and they are enjoying great popularity.” Unfortunately the only English article we can find on this says “A company spokesperson attributed the move to the Sidekick service being terminated by Sidekick manufacturer Danger” and a similar statement is given in the sub-headline of the German article. Hopefully this is just a translation mistake and they intend it to mean that Danger is terminating the German service and not across the board for all Sidekicks. Regardless, it’s a sad day for all the German Sidekick/Hiptop users.

Thanks Mike!

T-Mobile announced earlier today that Exchange support for the Sidekick has finally arrived! It comes in the form of an application named Sidekick Sync, which you’ll need to grab from the Download Catalog. It’s not live yet, but when it is, it will have a recurring fee of $4.99/month and of course requires a data plan. It will support “real time push email, attachment viewing, full sync capabilities, full read and respond functionality and configurable sync schedules”. In addition to all the email handling it will also sync contacts and calendars from an Exchange server. Like some of the other new software features of the Sidekick LX 2009, this one was outsourced to another company, this Remoba was behind development of the Sidekick Sync app.

T-Mobile says that Exchange support was requested by a number of users and I’m sure this will please the handful of you out there that want to get your corporate email on your Sidekick, but how many of you guys out there are actually using a Sidekick for corporate work that requires an Exchange server? How many people actually know what Exchange is?

Looks like in the near future you’ll be able to walk into RadioShack and pick up a new T-Mobile phone. They’ve announced a “retail agreement” where in RadioShack will be selling T-Mobile phones at over 4000 stores in the US and Puerto Rico starting later this summer. Guess the “radio” in RadioShack now means 3G radios? The full press release is below:

RadioShack and T-Mobile USA Announce Retail Agreement

RadioShack to Offer T-Mobile Products and Services in Stores Beginning This Summer

FORT WORTH, Texas and BELLEVUE, Wash. — July 23, 2009 — RadioShack Corporation (NYSE: RSH) and T-Mobile USA, Inc. today announced a retail agreement to offer T-Mobile® products and services in more than 4,000 RadioShack stores across the U.S. and Puerto Rico beginning later this summer.

The relationship expands RadioShack’s postpaid wireless offerings, and enables RadioShack to offer its customers a selection of T-Mobile’s most innovative, in-demand handsets – including the highly anticipated T-Mobile® myTouch™ 3G with Google™. For T-Mobile, the agreement nearly doubles the number of national retail partner stores offering its postpaid products and services nationwide, and makes RadioShack T-Mobile’s largest national retail partner. Terms of the agreement were not disclosed.

“RadioShack is focused on growing our mobility category and is committed to providing our customers with a broad selection of the best wireless products and services in the industry,” said Peter Whitsett, executive vice president and general merchandising manager at RadioShack. “The ability to offer a full line of T-Mobile devices, including the hottest exclusive T-Mobile handsets, reinforces RadioShack’s leadership in wireless.”

Doug Chartier, senior vice president of sales at T-Mobile USA, said, “Through our milestone partnership with RadioShack, T-Mobile’s presence in national retail stores expands nearly twofold, giving millions more people the opportunity to readily access our products and take advantage of the tremendous value T-Mobile provides its customers. By combining T-Mobile’s innovative devices and great value with RadioShack’s knowledgeable sales representatives, we expect customers to have an excellent in-store experience.”

With 4,450 company-operated locations, RadioShack offers one of the largest selections of wireless phones. RadioShack’s knowledgeable sales associates are committed to helping customers choose the best technology solution to meet their needs and the company was named one of the top customer service retailers in the nation in the fourth annual National Retail Federation Foundation/American Express Customer Service Survey.

T-Mobile is dedicated to providing the best experience in wireless, and has achieved the “Highest Ranked Wireless Customer Service Performance” in J.D. Power and Associates 2009 Wireless Customer Care Performance StudySM – Volume 1,* which ranked T-Mobile higher than all of its competitors for overall customer care performance. T-Mobile continues to expand its retail footprint, bringing this award-winning customer experience and the company’s wide array of innovative products, such as the iconic T-Mobile Sidekick® and groundbreaking Android™-powered devices, to more people nationwide. T-Mobile currently has more than 1,900 company-owned retail locations and distribution agreements with a number of large national retailers.

For more information on RadioShack, please visit http://www.RadioShack.com. For more information on T-Mobile products and services, please visit http://www.T-Mobile.com

Press release for you sir!

Tour Also Launches ‘T-Mobile Sidekick Live the Rock Life Sweepstakes’ Offering Music Fans a Chance to Win the Ultimate Rock Star Experience

BELLEVUE, Wash., July 16 /PRNewswire/ — T-Mobile USA, Inc. announced today the details of the exclusive partnership with punk band, blink-182, by supporting the group’s first concert tour in five years. The nearly sold-out T-Mobile(R) Sidekick(TM) Presents blink-182 Summer 2009 Tour will go coast-to-coast bringing an energetic rock show to the masses and unique meet and greet experiences for dedicated fans with a national sweepstakes opportunity, T-Mobile Sidekick Live the Rock Life with blink-182.

As the title sponsor for blink-182’s reunion concert tour, kicking off on July 23 in Las Vegas and culminating October 3 at The Borgata in Atlantic City, T-Mobile will give Sidekick fans the chance to text to win seat upgrades, attend meet and greets with the band, as well as enter the sweepstakes for a chance to win the grand prize – all without leaving their spot in the pit to check out the band.

“We love that T-Mobile recognizes that the fans are a huge part of the music for us,” said Mark Hoppus, bassist and singer for blink-182. “They are a great partner to help make the tour happen and we’re going to go out there every night and give our fans exactly what they came for, an amazing concert experience.”

Along the way through the tour, Hoppus, Travis Barker and Tom Delonge will keep fans on their toes with Twitter scavenger hunts, a virtual guessing game for fans to win tickets to shows, band merchandise and T-Mobile Sidekick LX devices. The scavenger hunt and trivia Q&A will lead fans on searches through concert venues, local landmarks and T-Mobile retail stores via clues given by the band members on their personal Twitter accounts using their T-Mobile Sidekicks.

In addition to the headlining blink-182 set, the tour will also feature a full line-up of supporting acts on select dates including Fall Out Boy, Weezer, Panic! At The Disco, The All-American Rejects, Taking Back Sunday, Chester French and Asher Roth.

For more information on blink-182’s concert tour or how to obtain tickets, please visit www.blink182.com/tour. For more information on the T-Mobile Sidekick family of devices, please visit www.sidekick.com. Follow us on Twitter at @ TMOBILE_USA, @markhoppus, @trvsbrkr, and @tomdelonge.

Sweepstakes – T-Mobile Sidekick Live the Rock Life with blink-182

For fans who have always wondered what is was like to be a rock star, the T-Mobile Sidekick Live the Rock Life with blink-182 national sweepstakes promotion will offer one lucky winner and their five friends the chance to experience it firsthand. The grand prize package features a VIP trip to Los Angeles for the entire group with first class airfare and luxury accommodations at a private estate and an exclusive meet and greet with the band. To truly live in luxury, the winner will also receive $20,000 spending cash, $1,820 shopping spree at Barker’s Los Angeles store (The Fast Life), a ride on the official blink-182 tour bus, and the exclusive opportunity to be onstage with blink-182 at the band’s Los Angeles concert.

“T-Mobile Sidekick users have a real affinity to music, and our partnership with blink-182 is giving them an exclusive music experience that only T-Mobile can provide,” said Mike Belcher, vice president of brand communications and experience marketing. “This sweepstakes is giving one lucky fan the opportunity to live out their rock star dreams – and best of all, they’ll be able to share their one-of-a-kind experience with five of their friends.”

Upon arriving in Los Angeles, the winner and their guests will have the chance to attend a sound check with blink-182 and take home their own complete set of autographed band gear including Barker’s drum kit, DeLonge’s guitar and Hoppus’ bass. The winner and their faves will be able to capture and share photos, videos and messages about all of the weekend’s events on their new 3G T-Mobile Sidekick LX devices.

From July 24 until September 27, fans can enter the sweepstakes by texting ROCKLIFE to 95495 or by visiting www.sidekick.com. No purchase is necessary to enter or win. For official rules, eligibility details, and additional information, please visit www.sidekick.com.

T-Mobile has hired a third party research firm to question current Sidekick users about what they feel a “Sidekick” really is. The questionnaire asks what defines a Sidekick, what features could or could not be included, and what features/capabilities would be the most satisfying on a device. The features/capabilities in question seem to be:

- D Pad – directional button/keys for navigation
- Easy to hold and type
- Audible sounds when navigating
- Unique, recognizable form factor
- Home key that jumps to the homescreen
- Controls on both the left and right sides
- Phone’s menu is in a “ring” format on the homescreen
- Visual notification of messages and alerts
- Easy to remember shortcut and jump keys
- Big, high definition screen
- QWERTY keyboard
- Unique, recognizable opening mechanism that reveals a keyboard
- Audible opening (aka Hinge sounds)
- Personalizable shells
- Distinctive “look”/silhouette when open
- Flashing/Colorful lights for messages or alerts
- A screen that swivels open to reveal keyboard
- “Best in class” gaming experience
- Fun to use
- An integrated messaging experience (IM, SMS, E-mail)
- Intuitive to use features and functions
- Access to social networking apps
- Ability to have multiple conversations at once
- A download catalog for applications, themes, music
- Desktop PC-like web browsing experience
- Touchscreen
- The ability to quickly navigate through various features and functions
- The ability to “open” the phone with one hand
- Outside dialing without opening the phone
- Wide variety of free and/or paid apps available for dowload
- Single, unlimited data plan
- Secondary display that shows a preview of messages
- Ample storage for messages
- Ability to use a WiFi Internet connection to make phone calls
- Reliable back up of all information on the phone

What do you guys think? Which of these features defines a Sidekick? Which features are important to you? Which ones could be dropped/added to the next Sidekick? If you want to check out all of the pages in the questionnaire, check out the gallery:

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