Comments on: Get a Credit for the Sidekick Data Outage

By: nini

nini — Wed, 03 Feb 2010 18:32:59 +0000

I have had my sidekick for awhile and when the sidekick outage first happened I didn’t no and I called to find out what was going on and they let me no customers who contacts didn’t come back after they updated the sidekick danger system would receive a hundred dollar credit I received two $ 24 dollar credits and had to keep calling to find out what was going on I haven’t gotten any of my contacts back or my device album pictures or any notes or appointments that were saved and that’s what the sidekick is made for I like the sidekick but it does load slow but any ways just called last night about the same issue and it happened back in october and I told them how angry I was and they gave me a $50dollar credit I didn’t get what I should have gotten but im satisfied with what I did get good luck if your still having problems like I am then I say call them and speak with a supervisor and they should help you or if you’re not satisfied go with another cellular phone company I tod them for all of my trouble I should and they straightened right up I had to fuss and curse and fight with but they at the end understood and helped a little

By: Vnessa

Vnessa — Thu, 03 Dec 2009 02:10:37 +0000

I been still having some troubles and didn’t receive anything! I lost more than contacts. Its been frustrating!

By: Lisa

Lisa — Sun, 08 Nov 2009 22:07:21 +0000

i still haven’t gotten ANY of my notes back & it’s been a month! WHAT DO I DO?! i heard people who don’t end up getting there data back, receieve $100 or something, is this true? im just geting really aggravated with all this!

By: Allison

Allison — Wed, 28 Oct 2009 17:49:12 +0000

The only problem I have is not having any data stuff in my download catalog. I cant buy anything etc.
And the other day for the first time I couldn’t make any outgoing phone calls. Nor texts.

Should I still call and tell them?

By: To Joe.

To Joe. — Sun, 11 Oct 2009 22:59:51 +0000

So lets say, i just upgraded to the lx09 when it came out, And now i want to upgrade to the mytouch3G, So Do i get it for the low price like 150 i think, and keep the 19.99 data plan i have with the sidekick?

By: renee

renee — Sun, 11 Oct 2009 00:11:47 +0000

because of the loss of the calandar & the notepad, I owe $90 for 2 missed appts. & my son lost ALL of his lyrics to his music! This is totally unbelieveable! thank god I saved 230 phone numbers to my sim card, but I am still missing about 100 that I forgot to save. I get one $20 credit for my phone & my son a $35. We pay $150 a month!

By: Sara

Sara — Sat, 10 Oct 2009 03:47:28 +0000

Took the words out of my mouth .. NEVER the same experience twice. I will poke around on the website and if I see anything I will call.

If not I’ll wait it out — i still dont think the $20 credit is enough compensation — so if I call I will go with your advice.

I will let you know — Thanks again

By: Joe

Joe — Sat, 10 Oct 2009 03:41:59 +0000

sara,

though i can understand the customer service reps frustration with this situation it still does not justify them being anything less then grateful to you for your continued loyalty to our company. now, for when you call and it asks you the nature of your call just say customer service, and i think it asks you to explain the nature of your problem as well, say customer service for that as well, there are a few different departments that would need to handle the various issues you are wanting to tackle and by saying just customer service they can direct you to where you need to go. also, just some advice when you call, do not let the rep lead the conversation. make it very clear to them why you are calling and what you want done and have them work with what you have said, we have guidelines with how we are to handle situations but truth be told, when it comes down to it, we can do whatever we want. if you are still not satisfied with what your told, don’t take no for an answer, ask to speak with their boss or someone in charge. don’t back down, persistance will get you pretty far in the cell phone bussiness believe me. if you are still on the fence about switching phones after all of that, go to our website and check out our new motorola phone coming out, its a touchscreen and also has a slide out keyboard that is pretty functional, it would probably be the next best thing when it comes to being compared with how easy it is to stay in touch with people when you use your sidekick.

again i hope all this helps, and i wish you luck when you call. as i am sure you know, when calling customer service you never have the same experience twice lol.

By: Sara

Sara — Sat, 10 Oct 2009 03:24:43 +0000

Joe on October 9, 2009 at 8:17 pm said:

sara,

alright i wasn’t going to comment back on this, but something you said is REALLY bothering me. if you have been with t mobile for 7 years and in fact have been a loyal sidekick user, then i would demand that you are allowed to keep the 19.99 price. t mobile has the best customer service dept that is no secret, and for someone who has been such a loyal customer you deserve to keep the low price. we should be bending over backwards to keep you aboard the t mobile ship and i honestly want to say thank you for sticking with us as long as you have.

also, the g1 is really nothing like the sidekick, though i work for t mobile and shouldn’t really say any negative things about any of our phones i will say this, if you use your sidekick primarily for texting and keeping in contact with friends then the g1 is not for you and i wouldn’t want you to have to settle for less then what you really want. the same thing for blackberry, blackberry is designed for a completely different consumer group, and you will quickly find if you switched to a blackberry that the interface is not as simple as that of the sidekick as well as the size and postitioning of the keys just leads to frustration. i tried using a blackberry for a few days while i had to send it my sidekick for repairs and it left my head hurting.

hope this helps.

Joe — you said it perfectly. I HATE the blackberry keyboard. I just love the sidekick bottom line. I just wish they would get up to speed with technology of other phones out there now.

I really do appreciate your input it helps a lot. Is there a different department I should speak with? Is there a loyalty department?

I was not treated the best by that rep but I can understand the frustration of dealing with all this **** and taking call after call when you cant really tell the customer much – So i went with what she said.

You are really making me feel better about this whole situation …

By: Joe

Joe — Sat, 10 Oct 2009 03:17:12 +0000

sara,

alright i wasn’t going to comment back on this, but something you said is REALLY bothering me. if you have been with t mobile for 7 years and in fact have been a loyal sidekick user, then i would demand that you are allowed to keep the 19.99 price. t mobile has the best customer service dept that is no secret, and for someone who has been such a loyal customer you deserve to keep the low price. we should be bending over backwards to keep you aboard the t mobile ship and i honestly want to say thank you for sticking with us as long as you have.

also, the g1 is really nothing like the sidekick, though i work for t mobile and shouldn’t really say any negative things about any of our phones i will say this, if you use your sidekick primarily for texting and keeping in contact with friends then the g1 is not for you and i wouldn’t want you to have to settle for less then what you really want. the same thing for blackberry, blackberry is designed for a completely different consumer group, and you will quickly find if you switched to a blackberry that the interface is not as simple as that of the sidekick as well as the size and postitioning of the keys just leads to frustration. i tried using a blackberry for a few days while i had to send it my sidekick for repairs and it left my head hurting.

hope this helps.