Comments on: Good News, Everyone! Contact Recovery

By: Nate

Nate — Sun, 15 Nov 2009 21:50:19 +0000

So my sidekick lx reset twice the other day for no reason….. THEN I notice there were changes in my contacts list. Keep in mind I was one of the lucky few who weren’t affected by the disappearing contact lists. So I go into my list, and NOW contacts are missing, numbers are missing from some contacts, and I can’t label any of the numbers! I also can’t change any of my speed dial numbers which kind of ticks me off seeing as how two of them were numbers that are now missing thanks to some kind of phantom update.

T-Mobiles customer service has always sucked, and now its even worse. Why mess with my contacts if it wasn’t affected during the blackout? YOU DUMMIES! Sorry for the name calling but you have upset me.

By: diSKo

diSKo — Sun, 08 Nov 2009 03:58:43 +0000

Setnakt,
That’s very interesting to hear. I guess your patience paid off. I wonder if the rest of us tried to restore contacts again we’d have as much luck as you. I am going to call customer service later & see if they can help me get my notes back too…

By: Setnakt

Setnakt — Sun, 08 Nov 2009 03:34:02 +0000

I guess I’m a bit late to do this, been on vacation and didn’t want to deal with the BS. But did the restore contacts thing today. I seem to have had the best results of anyone here so far(!). From what I can see I got ALL my contacts back (just over 200) ALL of the details are back also! IM contacts, notes, email addys and urls, not just phone #’s but all of them also, includeing thise that had mutiple #’s! Got the OTA last week so maybe that’s why(?). Or at least maybe that explains why I ALSO got ALL my old 49 Notes (as in the Notes application) back, and To Do list items AND my Calander entrys!! Seems even after the OTA and this the system still only supports back-end support of non-special characters, except in the Notes application weirdly. Haven’t got bookmarks back yet but this was unexpected! I had quite a number of things I REALLY needed back from my Notes so this rocks! Also although all the catagorys and lablels in my Address Book were wiped back to “unassigned” with the outage and remain so all my restored contacts still have their previous labels/catagorys! So I just need to put them back on the menu. Only thing missing is some of the assigned picture IDs, but that’s no biggie. Now if they would only get the Catalog back! Anyone else get back To Do, Notes, &/or Calander items also??

By: Marie

Marie — Mon, 02 Nov 2009 19:53:57 +0000

is anyone else having issues trying to download the contacts with a mac ? i know microsoft took over danger but jeeeez , that’d be bull****. and in response to samantha juavon , your issue was your battery (more specifically, water damage to it). when you get replacement phones , you only get a handset. i had the same issues and tmobile figured it out in about 5 minutes so im surprised they didn’t when all your handsets had issues plus the turning on and off etc .. i see they sent you a new device all together . probably easier than trying to order a battery through them (trust me, i have the 08 and they discontinued the battery – ps after a year !!! >=O – had to order it directly from sharp . on the upside, the second i put in the new battery *POOF* totally back to normal ! ( minus my contacts =/ )

By: Michael

Michael — Tue, 27 Oct 2009 18:03:02 +0000

I got most of them back. Still need fixing. I would do it myself. But I can’t edit any of the number I received back through the recovery. So right now that’s my only problem editing and receiving the rest of the contacts that I didn’t get yet.

By: samantha juavon

samantha juavon — Tue, 27 Oct 2009 11:46:31 +0000

So tmobile resolution….send me a new phne model at no charge…..sony ericsson tm506….lets hope this wrks out now……

By: samantha juavon

samantha juavon — Tue, 27 Oct 2009 11:42:25 +0000

Ok…so I am purely speaking for myself however feel free 2 comment…..

Since day 1 of the outage I have been on the phone w reps for atleast 1 hr and as long as 2 hrs. And let me reinnerrate “everyday.” At first I just lost web use and IM services. About 5 days later I lost all contact information. On the 6th or 7th day I lost all my pictures on my phone. (I have a 1yr old son,no other camera)…u can imagine how pissed I was and still am. Through out all this I get the run arounds just like all of u….I even went to the extent of calling microsoft and their response ” we are sorry but we do not own danger and do not know what you are talking about.” …… so I continue with tmobile…..it has been 3 weeks with out web,contacts,ringtones,apps and photos….not 2 mention all emails (lets just say they are royally ruining my court proceedings right now because the emails are missing). So not only cause of this outage do I have problems but also previous problems occured such as dropped calls *service request filed- nothing is wrong in my area*, battery issues,phne freezing etcetc…so they send me a exchange, finally all of a sudden web works nuttin else though….next day phne freezes. I call for follow up with problems as well as letting them know phne still freezes….so they think they know everything…troubleshooting completed but now no web again…supervisor comes on phne still does troubleshooting n says he will call me back….offcourse 3 days later still no call back…so I call again….same routine so now they are sending another exchange….let hope for the best….by the way they are still charging me for my apps that I cnt use, so guys please make sure they are not doing it to you…..im done with tmobile! 1mnth data plan credit is not enough when I spend $95 @ mnth n bought the phne out of pocket at $375.
Update: ….3exchange phnes n still having problems….2nd exchange had web browsing but it would not let me view…after loading n all it just gave me a blank screen….3rd exchange phne….email tabs scrambled all into 1. Phne powers on n off on its own. When it does shut off it erases my call history, web bookmarks,txt msg and yahoo IM log in info. … contacts: oooo got 10 bck out 148. 6 have no numbers just names but guess what else….I have someone elses

By: Alessandra

Alessandra — Tue, 27 Oct 2009 01:30:23 +0000

David on October 26, 2009 at 6:25 pm said:

This is why you save you contacts to your sim card!

Yes but the SIM card doesn’t hold over 1,000 doesn’t it? No and not everyone has the patience to be moving contacts over to the SIM card.

By: David

David — Tue, 27 Oct 2009 01:25:50 +0000

This is why you save you contacts to your sim card!

By: derald

derald — Sat, 24 Oct 2009 16:23:37 +0000

Contacts finally came back. I had almost 400 and only a few are missing. But I still want 100 bux because free month of data for not having contacts for 2 weeks isn’t fair.