The next time my monthly T-Mobile invoice is due, I intend to adopt T-Mobile’s customer care philosophy.

Instead of making my payment, I will simply explain that I am having unforseen technical difficulties with a third party (my employer layed me off) and as much as I would like to, I cannot make payment this month.

Then I will profusely and sincerely apologize to T-Mobile explaining how sorry I am for any inconvenience that this may cause, but it is simply beyond my control. I am certain they will understand my dilemma.

Obviously T-Mobile will be concerned about when they can expect payment from me because I am now unemployed, to which I will respond with some vague noncommittal answer. Again I am certain that they will understand my dilemma.

YA FEELING ME G?

Chris on October 11, 2009 at 3:07 pm said:

Learn to spell BEFORE you start threatening them with a law suit genius.
This post was ******* #FAIL. Just so you know since you are such a ******, I am going to put this on 4chan so everyone else can see why we should license people to interact with each other.

Myles Wong on October 11, 2009 at 11:42 am said:

OH MY EFFEN GOD

Please wait while we find an agent to assist you…
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You have been connected to ~Kyle T.
~Kyle T: Good afternoon Myles, welcome to T-Mobile live Chat. I’m Kyle and my rep ID is 13-20808. I will be happy to assist you. Please give me a moment to review your question.
MYLES WONG: Sure
~Kyle T: Okay Myles, I understand you have been greatly affected by the Sidekick situation and you would like a phone upgrade or credits for the inconvenience. Is this correct?
MYLES WONG: yes
MYLES WONG: im prepaid customer… just to let you know
~Kyle T: I am very sorry about this Sidekick situation Myles; it will be just one moment while I pull up your account information.
MYLES WONG: okay thankyou sir
~Kyle T: The Sidekick service should be now restored but I regret it still remains unstable and all content (including contacts, calendar, and notes) are unfortunately not backed up on the network.
~Kyle T: As far as compensation for data loss, we are advising our customer to visit the T-Mobile forums for the latest updates.
MYLES WONG: yes.. im aware
MYLES WONG: okay.. i have siteded the websites
MYLES WONG: and read everythi
~Kyle T: We will proactively provide credits to all of our prepaid customers and we will notify them when we do.
MYLES WONG: i use my phone r business
Currently experiencing network delays, one moment please….
Network connection re-established.
MYLES WONG: credits for ?
MYLES WONG: so it is important that i have my contacts…
MYLES WONG: they have been gone fr week
~Kyle T: Prepaid customers will be receiving a credit for this service disruption.
MYLES WONG: ONE OF YOUR TMOBILE REPS told MEto hard reset my phone
MYLES WONG: TUS removing all my info
MYLES WONG: as in minutes ?
~Kyle T: Credit like adding prepaid card to your account.
MYLES WONG: ARE YOU SERIOUS ?
MYLES WONG: that is all they are doing abut this
MYLES WONG: 520 contacts gone
MYLES WONG: and that is what hey do?
MYLES WONG: its bad enuf that they are gone for good
~Kyle T: That is all the information I have at this time unfortunately Myles.
MYLES WONG: i lost a700 dollar JOB OFFR bc of this
MYLES WONG: ughh ! i will be calling my attourneys
MYLES WONG: this icrazy !
MYLES WONG: should have signed a contract
~Kyle T: I understand Myles. I am very sorry for the inconvenience we have cause you.
MYLES WONG: MY 2 CUINS HAVE BEEN GIVEN FREE PHONES !
Currently experiencing network delays, one moment please….
Network connection re-established.
MYLES WONG: I DO NOT UNDERSTAND HOW THIS CAN BE ANY DIFF FOR ANY OUTHE COSTOMER
MYLES WONG: CRAZY JUST CRAZY… AND I DUNDERSTAND THAT THIS IS NOT YOUR FAULT…
MYLES WONG: IS HERE ANY HIGHER UPPER MANAGEMENT THAT I CAN SPEEK TO ?
~Kyle T: I regret we do not have a program like that Myles. All the recent updates regarding how we can handling the situation is on http://www.t-mobile.com/sidekick.
Currently experiencing network delays, one moment please….
Network connection re-established.
MYLES WONG: THIS IS SOO WEIRD
~Kyle T: I understand your situation Myles and I am sorry. I can see if there is any management available to speak to you.
MYLES WONG: MICRODANGER IS TELLING ME SOMETHING AND TMOBILE IS TELLING ME SOMETHING ELSE !!
MYLES WONG: OKAY THANK YOU SO MUCH
~Kyle T: What is Danger\Microsoft telling you Myles?
MYLES WONG: (haha i spell bad when im typing sorry for that )
~Kyle T: No problem Myles.
~Kyle T: What is Danger\Microsoft telling you Myles?
MYLES WONG: that for sure i have lost all contacts and other informaon… just got off the phone las nite.. they told me to wait another week(tmobile told me to wait the extra week for further update
MYLES WONG: i hope that what imsaying is making sense to you
~Kyle T: Okay Myles, please give me 4-5 minutes.
MYLES WONG: sure
~Taunjia Y has entered the session.
~Kyle T has left the session.
MYLES WONG: hello
~Taunjia Y: Hello Myles.
~Taunjia Y: For your reference my rep. ID is 13-47281.
MYLES WONG: okay thankyou
~Taunjia Y: I understand that you upset about the recent outage that was experienced by our sidekick users.
MYLES WONG: yes VERY UPSET
~Taunjia Y: I do understand how frustrated you must be by losing your contacts. I would also like to assure you that we are trying to find a solution.
~Taunjia Y: Danger/Microsoft is working to restore these services for you.
MYLES WONG: Okay…
MYLES WONG: To restore My contacts ?
~Taunjia Y: That is correct.
MYLES WONG: Okay… Well MicroDanger has told me that all 520 of My contacts and info have been lost…
Currently experiencing network delays, one moment please….
MYLES WONG: I missed out on a 700 dollar Job offer !
Network connection re-established.
MYLES WONG: I mainky Use my sidekick for BUSINESS
~Taunjia Y: I am so sorry to hear that you missed that job offer.
MYLES WONG: Okay….
~Taunjia Y: I understand that you were looking to change your phone.
MYLES WONG: One of YOUR tmobile reps old me to hard reset my device !… LOOK AT WT HAPPND NOW ?!
~Taunjia Y: You were also looking for a discount on a new phone.
MYLES WONG: Yes
~Taunjia Y: Have you considered going with a monthly service since you are using the line for business?
MYLES WONG: i was.. but not anymore i dont think
MYLES WONG: I had a bad expirence with At&t contracs
~Taunjia Y: May I ask why?
~Taunjia Y: I do understand that.
Currently experiencing network delays, one moment please….
Network connection re-established.
MYLES WONG: I had trouble with at&t with their iphone services… and i was pctly tied to at&t when i wanted to get out of this deal ! BUT at the time i could not afford to break the contracr
MYLES WONG: and i wasn not paying for the monthly service either
MYLES WONG: but NOW i am
~Taunjia Y: I can understand that. We do offer a number of phones at discounted rates but only to new contracted service.
~Taunjia Y: Unfortunately with the account type that you have we are not able to offer any discounts on the phones.
MYLES WONG: okay.. listen,,, My cusin and 2 friends Recived free phone BC of this sitution…
~Taunjia Y: I do not know how they received new phones.
MYLES WONG: I dont think that they are prepaid though
MYLES WONG: Me and my cusin purched our sidekick 2009’s at the same time and location
~Taunjia Y: That may be why. They may have done a handset upgrade.
MYLES WONG: okay i see…
MYLES WONG: yes but as i said the lx09 has not been out fr a half yeaar yet
MYLES WONG: dont you need 2 years to qualify ?
~Taunjia Y: However on a regular monthly account they would have qualified for a partial discount.
~Taunjia Y: Even that can be significant depending on the phone they purchased.
MYLES WONG: ughh… okay… i do understand that this is not tmobiles fault… but ehat are you guys going to be doing for the prepaid coustomers with this problem
MYLES WONG: One got a My touch
MYLES WONG: one got a blackbrry
~Taunjia Y: We are looking to issue a credit onto your account, however this could take sometime to complete. They are being issued to all sidekick users.
MYLES WONG: okay and how much would this credit be ?
~Taunjia Y: At this time we are not sure of the amount. We are still trying to figure that out.
MYLES WONG: Do you…. Speaking for yourself think that a credit is all that the coustomers should recive if they lose sutch a big loss ? 520 contacts + 700 dollars ? !
MYLES WONG: crazy ! just out of this world
MYLES WONG: hello ?
~Taunjia Y: I do believe that if I was in your situation right now that I would be upset.
Currently experiencing network delays, one moment please….
Network connection re-established.
MYLES WONG: extactly… ughh
MYLES WONG: Who else can i speak to about this situation ?
~Taunjia Y: I do however not depend on my mobile phone as my only form of communication for work and have my contacts backed up on my computer. So I am not in the same situation as yourself.
~Taunjia Y: You could speak with our customer relations department for any additional complaints or concerns.
MYLES WONG: yes i understand and that was one of the main reasons i shose sidekick… B/C cour info is backed up online
MYLES WONG: Okay is it possible for you to trandsfer me please?
~Taunjia Y: I mean I back them up on my computer in a word document. I could provide you with their address.
MYLES WONG: Im seriously sorry about thisb/c i am just soo tiked off
MYLES WONG: adress? email adress?
~Taunjia Y: Mailing address.
MYLES WONG: 520 contacts would take forevto back up… however i wsth that i had done it !
MYLES WONG: ughh ! okay please do that
MYLES WONG: I WILL BE CONTACTING MY LAWYER
MYLES WONG: JUST SO CRAZY
~Taunjia Y: One moment please and I will get you the address.
MYLES WONG: MICROSOFT WES YOU GUYS BIG MONEY
MYLES WONG: SURE
~Taunjia Y: T-Mobile Wireless
Attention: Customer Relations
P.O. Box 37380
Albuquerque, NM 87176-7380
MYLES WONG: OKAY THANK YOU FOR THIS INFORMATION tAUNJIA
~Taunjia Y: You are welcome,
~Taunjia Y: Myles, is there anything else I can assist you with today?
MYLES WONG: UGHH WHAT AM I GOING TO DO… OK MAM THANKS FOR THE HELP T YOU PROVIDED ME ?
MYLES WONG: NO THAT IS ALL….

i am speachless !

the ******* keys on my laptop stick dumba** ! jeez i dont give a damn about those ******* … i dont care what they think about me !

jeez lol shut up !

Myles Wong on October 11, 2009 at 11:42 am said:

OH MY EFFEN GOD

Please wait while we find an agent to assist you…
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You are currently at position number 2 in the queue.
You have been connected to ~Kyle T.
~Kyle T: Good afternoon Myles, welcome to T-Mobile live Chat. I’m Kyle and my rep ID is 13-20808. I will be happy to assist you. Please give me a moment to review your question.
MYLES WONG: Sure
~Kyle T: Okay Myles, I understand you have been greatly affected by the Sidekick situation and you would like a phone upgrade or credits for the inconvenience. Is this correct?
MYLES WONG: yes
MYLES WONG: im prepaid customer… just to let you know
~Kyle T: I am very sorry about this Sidekick situation Myles; it will be just one moment while I pull up your account information.
MYLES WONG: okay thankyou sir
~Kyle T: The Sidekick service should be now restored but I regret it still remains unstable and all content (including contacts, calendar, and notes) are unfortunately not backed up on the network.
~Kyle T: As far as compensation for data loss, we are advising our customer to visit the T-Mobile forums for the latest updates.
MYLES WONG: yes.. im aware
MYLES WONG: okay.. i have siteded the websites
MYLES WONG: and read everythi
~Kyle T: We will proactively provide credits to all of our prepaid customers and we will notify them when we do.
MYLES WONG: i use my phone r business
Currently experiencing network delays, one moment please….
Network connection re-established.
MYLES WONG: credits for ?
MYLES WONG: so it is important that i have my contacts…
MYLES WONG: they have been gone fr week
~Kyle T: Prepaid customers will be receiving a credit for this service disruption.
MYLES WONG: ONE OF YOUR TMOBILE REPS told MEto hard reset my phone
MYLES WONG: TUS removing all my info
MYLES WONG: as in minutes ?
~Kyle T: Credit like adding prepaid card to your account.
MYLES WONG: ARE YOU SERIOUS ?
MYLES WONG: that is all they are doing abut this
MYLES WONG: 520 contacts gone
MYLES WONG: and that is what hey do?
MYLES WONG: its bad enuf that they are gone for good
~Kyle T: That is all the information I have at this time unfortunately Myles.
MYLES WONG: i lost a700 dollar JOB OFFR bc of this
MYLES WONG: ughh ! i will be calling my attourneys
MYLES WONG: this icrazy !
MYLES WONG: should have signed a contract
~Kyle T: I understand Myles. I am very sorry for the inconvenience we have cause you.
MYLES WONG: MY 2 CUINS HAVE BEEN GIVEN FREE PHONES !
Currently experiencing network delays, one moment please….
Network connection re-established.
MYLES WONG: I DO NOT UNDERSTAND HOW THIS CAN BE ANY DIFF FOR ANY OUTHE COSTOMER
MYLES WONG: CRAZY JUST CRAZY… AND I DUNDERSTAND THAT THIS IS NOT YOUR FAULT…
MYLES WONG: IS HERE ANY HIGHER UPPER MANAGEMENT THAT I CAN SPEEK TO ?
~Kyle T: I regret we do not have a program like that Myles. All the recent updates regarding how we can handling the situation is on http://www.t-mobile.com/sidekick.
Currently experiencing network delays, one moment please….
Network connection re-established.
MYLES WONG: THIS IS SOO WEIRD
~Kyle T: I understand your situation Myles and I am sorry. I can see if there is any management available to speak to you.
MYLES WONG: MICRODANGER IS TELLING ME SOMETHING AND TMOBILE IS TELLING ME SOMETHING ELSE !!
MYLES WONG: OKAY THANK YOU SO MUCH
~Kyle T: What is Danger\Microsoft telling you Myles?
MYLES WONG: (haha i spell bad when im typing sorry for that )
~Kyle T: No problem Myles.
~Kyle T: What is Danger\Microsoft telling you Myles?
MYLES WONG: that for sure i have lost all contacts and other informaon… just got off the phone las nite.. they told me to wait another week(tmobile told me to wait the extra week for further update
MYLES WONG: i hope that what imsaying is making sense to you
~Kyle T: Okay Myles, please give me 4-5 minutes.
MYLES WONG: sure
~Taunjia Y has entered the session.
~Kyle T has left the session.
MYLES WONG: hello
~Taunjia Y: Hello Myles.
~Taunjia Y: For your reference my rep. ID is 13-47281.
MYLES WONG: okay thankyou
~Taunjia Y: I understand that you upset about the recent outage that was experienced by our sidekick users.
MYLES WONG: yes VERY UPSET
~Taunjia Y: I do understand how frustrated you must be by losing your contacts. I would also like to assure you that we are trying to find a solution.
~Taunjia Y: Danger/Microsoft is working to restore these services for you.
MYLES WONG: Okay…
MYLES WONG: To restore My contacts ?
~Taunjia Y: That is correct.
MYLES WONG: Okay… Well MicroDanger has told me that all 520 of My contacts and info have been lost…
Currently experiencing network delays, one moment please….
MYLES WONG: I missed out on a 700 dollar Job offer !
Network connection re-established.
MYLES WONG: I mainky Use my sidekick for BUSINESS
~Taunjia Y: I am so sorry to hear that you missed that job offer.
MYLES WONG: Okay….
~Taunjia Y: I understand that you were looking to change your phone.
MYLES WONG: One of YOUR tmobile reps old me to hard reset my device !… LOOK AT WT HAPPND NOW ?!
~Taunjia Y: You were also looking for a discount on a new phone.
MYLES WONG: Yes
~Taunjia Y: Have you considered going with a monthly service since you are using the line for business?
MYLES WONG: i was.. but not anymore i dont think
MYLES WONG: I had a bad expirence with At&t contracs
~Taunjia Y: May I ask why?
~Taunjia Y: I do understand that.
Currently experiencing network delays, one moment please….
Network connection re-established.
MYLES WONG: I had trouble with at&t with their iphone services… and i was pctly tied to at&t when i wanted to get out of this deal ! BUT at the time i could not afford to break the contracr
MYLES WONG: and i wasn not paying for the monthly service either
MYLES WONG: but NOW i am
~Taunjia Y: I can understand that. We do offer a number of phones at discounted rates but only to new contracted service.
~Taunjia Y: Unfortunately with the account type that you have we are not able to offer any discounts on the phones.
MYLES WONG: okay.. listen,,, My cusin and 2 friends Recived free phone BC of this sitution…
~Taunjia Y: I do not know how they received new phones.
MYLES WONG: I dont think that they are prepaid though
MYLES WONG: Me and my cusin purched our sidekick 2009’s at the same time and location
~Taunjia Y: That may be why. They may have done a handset upgrade.
MYLES WONG: okay i see…
MYLES WONG: yes but as i said the lx09 has not been out fr a half yeaar yet
MYLES WONG: dont you need 2 years to qualify ?
~Taunjia Y: However on a regular monthly account they would have qualified for a partial discount.
~Taunjia Y: Even that can be significant depending on the phone they purchased.
MYLES WONG: ughh… okay… i do understand that this is not tmobiles fault… but ehat are you guys going to be doing for the prepaid coustomers with this problem
MYLES WONG: One got a My touch
MYLES WONG: one got a blackbrry
~Taunjia Y: We are looking to issue a credit onto your account, however this could take sometime to complete. They are being issued to all sidekick users.
MYLES WONG: okay and how much would this credit be ?
~Taunjia Y: At this time we are not sure of the amount. We are still trying to figure that out.
MYLES WONG: Do you…. Speaking for yourself think that a credit is all that the coustomers should recive if they lose sutch a big loss ? 520 contacts + 700 dollars ? !
MYLES WONG: crazy ! just out of this world
MYLES WONG: hello ?
~Taunjia Y: I do believe that if I was in your situation right now that I would be upset.
Currently experiencing network delays, one moment please….
Network connection re-established.
MYLES WONG: extactly… ughh
MYLES WONG: Who else can i speak to about this situation ?
~Taunjia Y: I do however not depend on my mobile phone as my only form of communication for work and have my contacts backed up on my computer. So I am not in the same situation as yourself.
~Taunjia Y: You could speak with our customer relations department for any additional complaints or concerns.
MYLES WONG: yes i understand and that was one of the main reasons i shose sidekick… B/C cour info is backed up online
MYLES WONG: Okay is it possible for you to trandsfer me please?
~Taunjia Y: I mean I back them up on my computer in a word document. I could provide you with their address.
MYLES WONG: Im seriously sorry about thisb/c i am just soo tiked off
MYLES WONG: adress? email adress?
~Taunjia Y: Mailing address.
MYLES WONG: 520 contacts would take forevto back up… however i wsth that i had done it !
MYLES WONG: ughh ! okay please do that
MYLES WONG: I WILL BE CONTACTING MY LAWYER
MYLES WONG: JUST SO CRAZY
~Taunjia Y: One moment please and I will get you the address.
MYLES WONG: MICROSOFT WES YOU GUYS BIG MONEY
MYLES WONG: SURE
~Taunjia Y: T-Mobile Wireless
Attention: Customer Relations
P.O. Box 37380
Albuquerque, NM 87176-7380
MYLES WONG: OKAY THANK YOU FOR THIS INFORMATION tAUNJIA
~Taunjia Y: You are welcome,
~Taunjia Y: Myles, is there anything else I can assist you with today?
MYLES WONG: UGHH WHAT AM I GOING TO DO… OK MAM THANKS FOR THE HELP T YOU PROVIDED ME ?
MYLES WONG: NO THAT IS ALL….

i am speachless !

Please wait while we find an agent to assist you…
All agents are currently busy. Please stand by.
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All agents are currently busy. Please stand by.
You are currently at position number 2 in the queue.
You have been connected to ~Kyle T.
~Kyle T: Good afternoon Myles, welcome to T-Mobile live Chat. I’m Kyle and my rep ID is 13-20808. I will be happy to assist you. Please give me a moment to review your question.
MYLES WONG: Sure
~Kyle T: Okay Myles, I understand you have been greatly affected by the Sidekick situation and you would like a phone upgrade or credits for the inconvenience. Is this correct?
MYLES WONG: yes
MYLES WONG: im prepaid customer… just to let you know
~Kyle T: I am very sorry about this Sidekick situation Myles; it will be just one moment while I pull up your account information.
MYLES WONG: okay thankyou sir
~Kyle T: The Sidekick service should be now restored but I regret it still remains unstable and all content (including contacts, calendar, and notes) are unfortunately not backed up on the network.
~Kyle T: As far as compensation for data loss, we are advising our customer to visit the T-Mobile forums for the latest updates.
MYLES WONG: yes.. im aware
MYLES WONG: okay.. i have siteded the websites
MYLES WONG: and read everythi
~Kyle T: We will proactively provide credits to all of our prepaid customers and we will notify them when we do.
MYLES WONG: i use my phone r business
Currently experiencing network delays, one moment please….
Network connection re-established.
MYLES WONG: credits for ?
MYLES WONG: so it is important that i have my contacts…
MYLES WONG: they have been gone fr week
~Kyle T: Prepaid customers will be receiving a credit for this service disruption.
MYLES WONG: ONE OF YOUR TMOBILE REPS told MEto hard reset my phone
MYLES WONG: TUS removing all my info
MYLES WONG: as in minutes ?
~Kyle T: Credit like adding prepaid card to your account.
MYLES WONG: ARE YOU SERIOUS ?
MYLES WONG: that is all they are doing abut this
MYLES WONG: 520 contacts gone
MYLES WONG: and that is what hey do?
MYLES WONG: its bad enuf that they are gone for good
~Kyle T: That is all the information I have at this time unfortunately Myles.
MYLES WONG: i lost a700 dollar JOB OFFR bc of this
MYLES WONG: ughh ! i will be calling my attourneys
MYLES WONG: this icrazy !
MYLES WONG: should have signed a contract
~Kyle T: I understand Myles. I am very sorry for the inconvenience we have cause you.
MYLES WONG: MY 2 CUINS HAVE BEEN GIVEN FREE PHONES !
Currently experiencing network delays, one moment please….
Network connection re-established.
MYLES WONG: I DO NOT UNDERSTAND HOW THIS CAN BE ANY DIFF FOR ANY OUTHE COSTOMER
MYLES WONG: CRAZY JUST CRAZY… AND I DUNDERSTAND THAT THIS IS NOT YOUR FAULT…
MYLES WONG: IS HERE ANY HIGHER UPPER MANAGEMENT THAT I CAN SPEEK TO ?
~Kyle T: I regret we do not have a program like that Myles. All the recent updates regarding how we can handling the situation is on http://www.t-mobile.com/sidekick.
Currently experiencing network delays, one moment please….
Network connection re-established.
MYLES WONG: THIS IS SOO WEIRD
~Kyle T: I understand your situation Myles and I am sorry. I can see if there is any management available to speak to you.
MYLES WONG: MICRODANGER IS TELLING ME SOMETHING AND TMOBILE IS TELLING ME SOMETHING ELSE !!
MYLES WONG: OKAY THANK YOU SO MUCH
~Kyle T: What is Danger\Microsoft telling you Myles?
MYLES WONG: (haha i spell bad when im typing sorry for that )
~Kyle T: No problem Myles.
~Kyle T: What is Danger\Microsoft telling you Myles?
MYLES WONG: that for sure i have lost all contacts and other informaon… just got off the phone las nite.. they told me to wait another week(tmobile told me to wait the extra week for further update
MYLES WONG: i hope that what imsaying is making sense to you
~Kyle T: Okay Myles, please give me 4-5 minutes.
MYLES WONG: sure
~Taunjia Y has entered the session.
~Kyle T has left the session.
MYLES WONG: hello
~Taunjia Y: Hello Myles.
~Taunjia Y: For your reference my rep. ID is 13-47281.
MYLES WONG: okay thankyou
~Taunjia Y: I understand that you upset about the recent outage that was experienced by our sidekick users.
MYLES WONG: yes VERY UPSET
~Taunjia Y: I do understand how frustrated you must be by losing your contacts. I would also like to assure you that we are trying to find a solution.
~Taunjia Y: Danger/Microsoft is working to restore these services for you.
MYLES WONG: Okay…
MYLES WONG: To restore My contacts ?
~Taunjia Y: That is correct.
MYLES WONG: Okay… Well MicroDanger has told me that all 520 of My contacts and info have been lost…
Currently experiencing network delays, one moment please….
MYLES WONG: I missed out on a 700 dollar Job offer !
Network connection re-established.
MYLES WONG: I mainky Use my sidekick for BUSINESS
~Taunjia Y: I am so sorry to hear that you missed that job offer.
MYLES WONG: Okay….
~Taunjia Y: I understand that you were looking to change your phone.
MYLES WONG: One of YOUR tmobile reps old me to hard reset my device !… LOOK AT WT HAPPND NOW ?!
~Taunjia Y: You were also looking for a discount on a new phone.
MYLES WONG: Yes
~Taunjia Y: Have you considered going with a monthly service since you are using the line for business?
MYLES WONG: i was.. but not anymore i dont think
MYLES WONG: I had a bad expirence with At&t contracs
~Taunjia Y: May I ask why?
~Taunjia Y: I do understand that.
Currently experiencing network delays, one moment please….
Network connection re-established.
MYLES WONG: I had trouble with at&t with their iphone services… and i was pctly tied to at&t when i wanted to get out of this deal ! BUT at the time i could not afford to break the contracr
MYLES WONG: and i wasn not paying for the monthly service either
MYLES WONG: but NOW i am
~Taunjia Y: I can understand that. We do offer a number of phones at discounted rates but only to new contracted service.
~Taunjia Y: Unfortunately with the account type that you have we are not able to offer any discounts on the phones.
MYLES WONG: okay.. listen,,, My cusin and 2 friends Recived free phone BC of this sitution…
~Taunjia Y: I do not know how they received new phones.
MYLES WONG: I dont think that they are prepaid though
MYLES WONG: Me and my cusin purched our sidekick 2009’s at the same time and location
~Taunjia Y: That may be why. They may have done a handset upgrade.
MYLES WONG: okay i see…
MYLES WONG: yes but as i said the lx09 has not been out fr a half yeaar yet
MYLES WONG: dont you need 2 years to qualify ?
~Taunjia Y: However on a regular monthly account they would have qualified for a partial discount.
~Taunjia Y: Even that can be significant depending on the phone they purchased.
MYLES WONG: ughh… okay… i do understand that this is not tmobiles fault… but ehat are you guys going to be doing for the prepaid coustomers with this problem
MYLES WONG: One got a My touch
MYLES WONG: one got a blackbrry
~Taunjia Y: We are looking to issue a credit onto your account, however this could take sometime to complete. They are being issued to all sidekick users.
MYLES WONG: okay and how much would this credit be ?
~Taunjia Y: At this time we are not sure of the amount. We are still trying to figure that out.
MYLES WONG: Do you…. Speaking for yourself think that a credit is all that the coustomers should recive if they lose sutch a big loss ? 520 contacts + 700 dollars ? !
MYLES WONG: crazy ! just out of this world
MYLES WONG: hello ?
~Taunjia Y: I do believe that if I was in your situation right now that I would be upset.
Currently experiencing network delays, one moment please….
Network connection re-established.
MYLES WONG: extactly… ughh
MYLES WONG: Who else can i speak to about this situation ?
~Taunjia Y: I do however not depend on my mobile phone as my only form of communication for work and have my contacts backed up on my computer. So I am not in the same situation as yourself.
~Taunjia Y: You could speak with our customer relations department for any additional complaints or concerns.
MYLES WONG: yes i understand and that was one of the main reasons i shose sidekick… B/C cour info is backed up online
MYLES WONG: Okay is it possible for you to trandsfer me please?
~Taunjia Y: I mean I back them up on my computer in a word document. I could provide you with their address.
MYLES WONG: Im seriously sorry about thisb/c i am just soo tiked off
MYLES WONG: adress? email adress?
~Taunjia Y: Mailing address.
MYLES WONG: 520 contacts would take forevto back up… however i wsth that i had done it !
MYLES WONG: ughh ! okay please do that
MYLES WONG: I WILL BE CONTACTING MY LAWYER
MYLES WONG: JUST SO CRAZY
~Taunjia Y: One moment please and I will get you the address.
MYLES WONG: MICROSOFT WES YOU GUYS BIG MONEY
MYLES WONG: SURE
~Taunjia Y: T-Mobile Wireless
Attention: Customer Relations
P.O. Box 37380
Albuquerque, NM 87176-7380
MYLES WONG: OKAY THANK YOU FOR THIS INFORMATION tAUNJIA
~Taunjia Y: You are welcome,
~Taunjia Y: Myles, is there anything else I can assist you with today?
MYLES WONG: UGHH WHAT AM I GOING TO DO… OK MAM THANKS FOR THE HELP T YOU PROVIDED ME ?
MYLES WONG: NO THAT IS ALL….

i am speachless !

But how do you back up your calendar!?! My LIFE is in my calendar! There’s so much stuff I wouldn’t begin to know what to write down. I have stuff to remind myself of stuff months down the road! Suggestions????