Comments on: Steve Ballmer Speaks Regarding the Sidekick Debacle

By: breeeeeeeeeeeeesf

breeeeeeeeeeeeesf — Mon, 23 Nov 2009 07:40:49 +0000

I strated realizing that my sidekick also has been dying quickly.I used to go the whole day with like almost a half of battery,now my phone dies.im not sure what’s going on.and itss almost december and still no book marks or anything

By: antonio clark

antonio clark — Tue, 27 Oct 2009 19:07:39 +0000

I’d like to say”thanks T-Mobile”for the credit to my account. Me losing everything and the catalog to recover my callertunes,ringtones,games,skins,etc.,monies I’ve paid out for these applications and you won’t re-inburse me for the drama over th Sidekick outage,no further help can be given me? I’m on my 3rd Sidekick! Please,give your customers a break! I know things take time but can you REALLY assure us that there will be no more “happenings”and what is the probability of being reimbursed for the monies for applications and etc..we have lost?

By: cw6

cw6 — Mon, 26 Oct 2009 18:50:32 +0000

on ph 2 hrs. with tmobile. was able to get 30.00 credit on my bill . however, n ot able to download any of my contacts. it went straight to my excel on my computer and its ONLY the contacts that i had manually put back in on my sidekick in last few days. None of the old contacts are there, lost a lot! My hearing impaired daughter, son in law, MANY hearing impaired customers lost important business data and numbers plus could not communicate . Worse, they have double hard time contacting customer service and are not being included in the loop of getting any credits unless they are willing to give up more time (or have time) to try and access customer service thru relay services. I went to a tmobile storefront to beg for help to use an old sim card to try and retrieve contacts by putting it in one of their phones on display. the guy would not help me and said just go home and wait and proceeded to talk over me to the next customer (in hopes to make more sells i am sure!) . They are alll aboutl sells in the store fronts, not service. I cannot help my daughter cuz of the HIPPA law , we will have to walk in to another store front ( and pray for a helpful not rude worker) and try and get me on as authorized user in order to try and speak for her to get the help she deserves. So, as unhappy a tmobile user i am at this point, hey guys we should all be greatful we at least are hearing and have easier access to some answers and solutions than the thousands of hearing impaired tmobile customers have . I was told today that we still dont have catalog or facebook access (hello i already knew that) and dont know when we will have. Also was told that only a select few will receive the l00.00 and would receive a letter in the mail if we are a qualifier. I laughed when i read that they now believe it only effected a “minority” of customers. Everyone one i know that has a sidekick has been effected and lost everything. And oh,,, yes my battery zaps fast. it wont hold a charge all day long now and before it held 2 days. some days it goes a half day with or without a lot of use. This started also in mid Sept as soon as i started having outage problems. I started calling back Sept l4th when i lst started having outages and drops. T mobile is only admiting to problems started Oct. l4th,, but its wrong, started much sooner.

By: Wicked1

Wicked1 — Sun, 25 Oct 2009 15:35:19 +0000

Well, as I know most if not all sk users have gotten their contacts back and that’s it. The Contacts are an old sync though, I noticed people’s numbers who had changed, in the recovery file, those people’s numbers were their old ones, not the new ones. Also, I was missing some contacts. It doesn’t matter now, I took the plunge yesterday and ordered the Cliq, partly so I could keep the plan I have for another 2 years, I don’t like the Project Dark plans. When I talked to T Mo yesterday, they said Microsoft will let them know which users data cannot be recovered, on Oct. 27th, so then T Mobile will start giving out the $100 cards then. My SK service is getting turned off on the 27th so, if my stuff isn’t back by then, I will be getting that $100, and I will be taking screenshots of all the empty stuff as evidence. Then, I will only be paying $100 for the Cliq and that’s not bad at all.

Finally giving up my Sidekick *tear* I’m sad. Sidekick, baby, I’ll always remember my 1st time with you, I lost my T Mobile virginity to u, you were just a SK2 then and now we’ve grown… up, and I have to say goodbye. I’ll miss you, we’ll always have customizable bumpers, skins, and times with no themes, hahaha. I really am sad though. End of an era. This means I probably won’t be visiting this site that much anymore, so goodbye people, if you don’t see me again. I’ll still probably check back now and then

By: Kara Harkins

Kara Harkins — Fri, 23 Oct 2009 23:12:45 +0000

No bookmarks, no custom settings (hey! why did you want to get non-tmail emails anyway and who cares if those AOL buddy alerts go off in meetings now?)

Anyone notice that this blunder only covered up another one? That they were having massive troubles with email before the outage?

By: Anonymous

Anonymous — Fri, 23 Oct 2009 00:04:28 +0000

those will be available at a different time.

By: snuzzle

snuzzle — Thu, 22 Oct 2009 20:05:37 +0000

No one has said anything about bookmarks, I haven’t heard anyone say they’ve gotten that back. Contacts are important, but I’m even less likely to remember all the URLs I had bookmarked. Anyone gotten those back?

By: swirl

swirl — Thu, 22 Oct 2009 07:39:04 +0000

I think the reason why our batteries die so quickly is because its half the size its usually on the sidekicks lol

By: admin

admin — Thu, 22 Oct 2009 04:11:19 +0000

@Lynn: You can find batteries here too: http://www.sidekickshopper.com/SidekickLX/Accessories/Battery

By: Lynn

Lynn — Thu, 22 Oct 2009 03:53:51 +0000

Oh and in addition to this, my battery for my Sidekick LX keeps dying even after charging it all night long.

T-Mobile doesn’t sell them anymore, they refer you to EliteXtreme and they also don’t have any, they are on backorder now for the last week and they said one more week before they will receive them in stock.

Has anyone else noticed that their battery dies really easily lately? I somehow think that the process that Microsoft is doing is somehow taxing the system and causing our Sidekicks to crash.

Has anyone else been experiencing the same thing?