Comments on: T-Mobile Giving Customers New Phones

By: jaime

jaime — Fri, 30 Oct 2009 00:31:14 +0000

i had 2 defective sk08s sent to me for an exchange in a 30 day (over the time of the outage) so they offered me a free upgrade to the dash…. (even tho my contract isnt up till NEXT october) they called this a “multiple”… i argued alittle, finally got a supervisor, nice guy…. and he offered me the g1 for $50 and $24.99 data plan…. not bad, took the deal.

By: lavitaabellaa

lavitaabellaa — Mon, 26 Oct 2009 07:51:59 +0000

I wish that they would give discounted prices for flex pay. I’ve actually had tmobile for 4 years just under my dads name and jjust recently got it under my name , but doesn’t have credit cause im only 19. I want a blackberry but im not paying full price for one.

By: Danielle

Danielle — Sat, 24 Oct 2009 04:52:07 +0000

I freaking called t-mobile over the course of a few months with nothing but problems with this phone. I have spent maybe 4 hours within the past week talking to them either online or on the phone. I have not gotten any solution to any issue I have been having. (Phone crashing; black screen, green letters, red “x” when it came back on, I see script as my t-mail, my bookmarks were erased, and my icons all jumbled together. My keyboard literally rubbing off my phone, and entire back of my phone peeling even with replacement cover.) Four different representatives…. troubleshooting and no solution. The only thing they offered me was to get a replacement sidekick by paying 100 dollars. I REFUSE to pay 100 dollars for a phone that will do all the EXACT same things. I was even more upset when they tried to UPSELL ME the Motorola Cliq for 200 dollars, after I explained that I just want to get rid of my phone, even if i need to replace it with a lesser phone. One and a half hours later, no resolution. I have no idea how you guys are getting new phones, or huge discounts, or free phones, or anything.

By: Anonymous

Anonymous — Fri, 23 Oct 2009 16:34:14 +0000

the guy i talk to did this. i got the my MyTouch 3G for 150.00 i going to pay it out over 4 months, i going to pay $35 for unlimited data and unlimited text. and i get unlimited mins for 50. i was paying like $60 for 600 mins. so the data went up $15, but i got unlimited mins for $10 less. So im going to be paying $5 more a mouth. and i got a new contract for 2 years.

By: Kara Harkins

Kara Harkins — Mon, 19 Oct 2009 13:38:11 +0000

Both my partner and myself have Sidekick 2s. We have kept them for years after our contracts ended and have the 30$ unlimited data/unlimited text plan. She does not use voice (is Deaf) but I use <5 minutes per month (voice is not my primary communications method, but I like to have the option so do pay-per-minute).

The store said my plan for the G1 would be 35$. A little more than now, but for the features (and being able to actually back up my data) I could live with it.

Calling t-mobile I eventually got bounced to their loyalty department. Not only would I get the 35$ charge … but I would need to pay $20 for a voice plan! It also sounded like even Deaf people would need to do that to get a new phone. Then to add insult to injury, they were oh-so-gracious and willing to sell the phone itself to a longtime customer (who has convinced others to buy it) for the same price a new customer off the street could buy it for!

By: jajasidekick

jajasidekick — Thu, 15 Oct 2009 02:24:18 +0000

So I called Tmobile like 8 times Im from PR I even called USTMobile…but nothing they said that no one has change their sidekicks for G1 or mytouch at a discounted price…that they don’t have that information..they said that they could give a MT3G for 365 I said that’s 2 much so they offered to pay it in 4 bills I said no tnhnx….so please wait till danger resolves the problem..ok but I nees my data !!! Im sorry 4 the problem…can somebudy help me how they goy their my touch 4 new customer price cuz I couldn’t…I have 9 months with the sidekick

SOS Please

By: jaja sidekick

jaja sidekick — Thu, 15 Oct 2009 02:20:33 +0000

SOS

By: dan0

dan0 — Wed, 14 Oct 2009 23:51:38 +0000

Dan0.coming to u from my new g1 for 30…..took a few phone calls,but they gave me full upgrade price,wavied upgrade fee,let me pick up in store,and I get the 100 credit .preggh. happy since this phne syncs with my ford now lol. I can say call mom and tadaaaa now calling mom.lx09 didnnt sync with my microsoft sync but yet had micro hands in it…..andddddd I found my old sk3 and I have all my contacts saved there

By: G1HereICome

G1HereICome — Wed, 14 Oct 2009 22:15:34 +0000

dan on October 13, 2009 at 8:06 pm said:

have chatted with tmol yesterday, and they said they could only give me partial discount blah blah 370 for a g1. after a but of telling them i feel as if my hand is being forced to cancel since 370 for a new phone vs cancel for 200. She said sorry i feel that way(ive been tmol for about 7 years now) and right before she signed off she said i should try callin CS and see if they could do something for me, since she was limited.Tried calling today and complained about numurous issues with my sidekick since the release of LX09, and that ive been looking the other way to little nick nack things, IE lagging in between bubbles, textes and emails being delayed sometimes hours, access Facebook and twitter freezes my phone, and now the outage was the last straw. Asked about a new phone said she could only give me partial, I said wow so it looks like canceling would be the better opition, she asked if I wanted to leave, I said no Id perfer to stay with tmol and give them my buisness, since i understand this wasnt entirely there fault and this is more a micro/danger, but i still do not have any faith in sidekick anymore. I havent lost as many contacts as other people but rather you have 10 contacts or 1000, there still as vauluable to me as the 1000 are to others! She put me on hold, came back and said as a 1 time favor they r going to waive the ETF due the situation with the sidekicks. So i guess they dont even want peoples buisness anymore, cheaper to give me a new phone i would of thought. Told her id think about it and to note it on my account. Debating opening a new line since im on a family plan with my gf get the G1 for 98 bucks at walmart and then cancel my sidekick line, new numbers are fun anyways….any suggestions folks? should I call back and try and get the 19.99 and a free g1 or take the free ETF and run with it?????

-Dan0

Take the ETF and run the G1 is only 48.88 at walmart and the mytouch3g is 98.88 now

By: Courtney

Courtney — Wed, 14 Oct 2009 16:41:44 +0000

I asked to speak with an account specialist. They asked why and I told them I was thinking of cancelling my account. They transferred me and I told them for the price I was given in a store (349.99) that I could cancel my account and switch to at&t with an iphone for 50 refurbished or 150 brand new. I spoke with Holly and she gave me the mytouch 3g for basically free. I won’t recieve a bill until nov 16th, but I will have my 100 credit by then so it will end up being only 50 because she gave it to me at new customer price and then credited my account. I couldnt keep my same data plan pricing, but I still think I got a good deal considering the idiots i’ve been speaking with for the past 2 weeks on the phone or in stores that would even speak with me about upgrading.