Get a Credit for the Sidekick Data Outage

$100 bill Sidekick Theme

Did your weekend suck because you didn’t have data service? Were you one of the unlucky ones who had a hard reset and spent the weekend with an empty address book and no social life? Give T-Mobile Customer Care a call (611 from your Sidekick or 1-877-453-1304 from any phone) and request a credit on your account for the data service downtime. We’ve heard reports of varying credits ranging from $5-$30, so good luck! Let us know how much you get and when you finally get data service back! We got a credit, but are still waiting on that pesky G to come back. We recommend you straight up ask them for a full month of service credit.

T-Mobile is reporting that users should be getting service back shortly, and that you’ll need to log in to the Danger servers with your username and password that you probably setup ages ago. If you can’t remember your login info and you didn’t get a reminder text from T-Mobile, give them a call to reset it.

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176 Responses to “Get a Credit for the Sidekick Data Outage”

  1. Atombomb Says:

    I still don’t have my Address book back, and emails accounts and saved emails still haven’t come back. I finally got my G7 on Tuesday evening about 8PM. I also immediatly got a text message from T-mo saying that they would credit me 1 month data service, it saved me a phone call so that’s kool… This past weekend I spent a good amount of time at a Verizon kiosk, I’m just about to the point of jumping off. If they don’t leak a newer and better Sidekick for release soon, I’m gone. You can’t beat the interface and keyboard, but I’m tired of the **** service area and shotty signal.

  2. Sith Says:

    Jumped ship and got an iPhone, beSt decision I ever made. Didn’t even have to pay the fee……so long

  3. Brok Says:

    Sith on October 8, 2009 at 5:03 pm said:

    Jumped ship and got an iPhone, beSt decision I ever made. Didn’t even have to pay the fee……so long

    Dude how did you manage that??? I wanna do the same thing! This phone is still giving me problems!

  4. Sith Says:

    Call them up and demand that you be released from your contract and I told them that I’d they did charge me I would not pay

  5. Joe Says:

    ALL RIGHT, LISTEN UP.

    AS OF 8:30PM EASTERN STANDARD TIME THE OFFICIAL WORD FROM T MOBILE IS THAT CONTACTS WILL START TO BE RESTORED BY TOMORROW NIGHT AND SHOULD BE FULLY RESTORED BY SUNDAY NIGHT OCTOBER 11TH. NOW OBVIOUSLY THIS COULD ALL CHANGE AS DANGER IS HAVING ISSUES REBOOTING THEIR SYSTEM. WHAT WILL HAPPEN IS YOU WILL START TO SEE NAMES SHOWING UP WHEN YOU RECEIVE CALLS AND TEXTS FOLLOWED BY THE ACTUAL CONTACTS BEING RETURNED TO THE ADDRESS BOOK WITHIN A SHORT TIME AFTER. IF YOU ARE SEEING NAMES INSTEAD OF JUST RANDOM NUMBERS SHOWING UP THEN YOU ARE ON TRACK TO BE HAVING YOUR ADDRESS BOOK FULLY RESTORED.

    THIS WAS THE OFFICIAL WORD AS I LEFT MY T MOBILE STORE TONIGHT. OBVIOUSLY THIS COULD ALL CHANGE AS WE ALL KNOW HOW DANGER (MICROSOFT) IS NOT THE MOST RELIABLE LATELY AGAIN, I WILL TRY AND ANSWER AS MUCH AS I CAN FOR YOU GUYS.

  6. chinzo Says:

    1h and 42 min till tear t-mobile a new one im going to demand 19.99 data rate plan since i got a g1 before and it sucked i had to get a new rate on the data plan and im going to demand that my complete bill is paid for this month and if not im going to tell them im not going to pay for service anymore get an iphone and go to at&t and im not paying the cancellation fee.

  7. chinzo Says:

    hell yes it worked just be all pissed and say u want to talk to someone in charge and say u lost your job because u lost all u contacts and if they ask why u removed the battery just say that u did it the night u lost net access

  8. FireflyBebop Says:

    Krystal on October 7, 2009 at 8:34 am said:

    What do prepaid account holders get? I ask this question becuase I don’t know what I should say when I call the company for something.

    Just Spoke with a T-mo rep and was informed that yes Pre-paid will get the one month, $35, credit as well.

  9. Tania Says:

    Well I have Tmobile when Tmobile was voice stream this is the 1st time I have a problem just patience wait and I got a text saying 19.99 credit for the problem

  10. ed Says:

    Ok so after 2 days of constant naggin, they allowed me to upgrade to the my touch for $150 and I didn’t even qualify for the upgrade!

  11. Sara Says:

    I just called and they offered me an upgrade when I’m not eligible until Fe.

    I couldnt do it because I just cant give up my $19.99 a mo service … I dont want to lose that forever.

    So im sticking it out … 8 days later.

  12. Sara Says:

    *February

  13. Joe Says:

    Sara on October 9, 2009 at 7:04 pm said:

    I just called and they offered me an upgrade when I’m not eligible until Fe.

    I couldnt do it because I just cant give up my $19.99 a mo service … I dont want to lose that forever.

    So im sticking it out … 8 days later.

    hey sara,

    i just wanted to let you know, as long as you switch to a phone that offers a data package you should be able to keep the 19.99 a month data plan instead of having to pay the new price. i have had a few people come into my store that have switched phones because of all this, and i gave them the 19.99 price. if you call them again, or go into a store, simply explain to them that you have been a loyal customer and though you could just cancel your contract and jump ship you are still willing to stick with t mobile, just want to switch phones, they should give you the grandfathered price. if not, call up customer service and tell them everything i have told you.

  14. Sith Says:

    Guys don’t fall for their upgrade ****. You shouldn’t have to pay a dime and especially get a new phone ? Forget that , not only did they lose your data but they want you to pay more money to buy a new phone. Do not put up with it. By the way, I’m typing from my iPhone now. And a lot of you are saying “why are you on here then”. It’s because I’m intrested in how things are going…..one last thing, I just mispelled like 50 words and this phone fixed it with out me choosing a word . The iPhone is powerful .

  15. Sara Says:

    Joe on October 9, 2009 at 7:26 pm said:

    Sara on October 9, 2009 at 7:04 pm said:

    I just called and they offered me an upgrade when I’m not eligible until Fe.

    I couldnt do it because I just cant give up my $19.99 a mo service … I dont want to lose that forever.

    So im sticking it out … 8 days later.

    hey sara,

    i just wanted to let you know, as long as you switch to a phone that offers a data package you should be able to keep the 19.99 a month data plan instead of having to pay the new price. i have had a few people come into my store that have switched phones because of all this, and i gave them the 19.99 price. if you call them again, or go into a store, simply explain to them that you have been a loyal customer and though you could just cancel your contract and jump ship you are still willing to stick with t mobile, just want to switch phones, they should give you the grandfathered price. if not, call up customer service and tell them everything i have told you.

    Thanks Joe — I have been with Tmobile for 7 years and with Sidekick since Sidekick 2.

    Now I havent looked at any other phones because I love my Sidekick — but with all the Microsoft/Danger **** I’m concerned the kick is going nowhere. Especially since the LX 09 has such little improvement — i still have the original LX.

    I asked the counselor for a comparable device and she advised me to go with the Google phones of course — I HATE the G1. Or a Blackberry — eecckkk

    She said no matter what phone i pick i’m looking at a $15 a mo increase.

    Now I saw you mention earlier that T-Mobile has plans for the Sidekick so I’m thinking I might stick it out …

  16. Joe Says:

    Sara on October 9, 2009 at 7:43 pm said:

    Joe on October 9, 2009 at 7:26 pm said:

    Sara on October 9, 2009 at 7:04 pm said:

    I just called and they offered me an upgrade when I’m not eligible until Fe.

    I couldnt do it because I just cant give up my $19.99 a mo service … I dont want to lose that forever.

    So im sticking it out … 8 days later.

    hey sara,

    i just wanted to let you know, as long as you switch to a phone that offers a data package you should be able to keep the 19.99 a month data plan instead of having to pay the new price. i have had a few people come into my store that have switched phones because of all this, and i gave them the 19.99 price. if you call them again, or go into a store, simply explain to them that you have been a loyal customer and though you could just cancel your contract and jump ship you are still willing to stick with t mobile, just want to switch phones, they should give you the grandfathered price. if not, call up customer service and tell them everything i have told you.

    Thanks Joe — I have been with Tmobile for 7 years and with Sidekick since Sidekick 2.

    Now I havent looked at any other phones because I love my Sidekick — but with all the Microsoft/Danger **** I’m concerned the kick is going nowhere. Especially since the LX 09 has such little improvement — i still have the original LX.

    I asked the counselor for a comparable device and she advised me to go with the Google phones of course — I HATE the G1. Or a Blackberry — eecckkk

    She said no matter what phone i pick i’m looking at a $15 a mo increase.

    Now I saw you mention earlier that T-Mobile has plans for the Sidekick so I’m thinking I might stick it out …

    alright i wasn’t going to comment back on this, but something you said is REALLY bothering me. if you have been with t mobile for 7 years and in fact have been a loyal sidekick user, then i would demand that you are allowed to keep the 19.99 price. t mobile has the best customer service dept that is no secret, and for someone who has been such a loyal customer you deserve to keep the low price. we should be bending over backwards to keep you aboard the t mobile ship and i honestly want to say thank you for sticking with us as long as you have.

    also, the g1 is really nothing like the sidekick, though i work for t mobile and shouldn’t really say any negative things about any of our phones i will say this, if you use your sidekick primarily for texting and keeping in contact with friends then the g1 is not for you and i wouldn’t want you to have to settle for less then what you really want. the same thing for blackberry, blackberry is designed for a completely different consumer group, and you will quickly find if you switched to a blackberry that the interface is not as simple as that of the sidekick as well as the size and postitioning of the keys just leads to frustration. i tried using a blackberry for a few days while i had to send it my sidekick for repairs and it left my head hurting.

    hope this helps.

  17. Joe Says:

    sara,

    alright i wasn’t going to comment back on this, but something you said is REALLY bothering me. if you have been with t mobile for 7 years and in fact have been a loyal sidekick user, then i would demand that you are allowed to keep the 19.99 price. t mobile has the best customer service dept that is no secret, and for someone who has been such a loyal customer you deserve to keep the low price. we should be bending over backwards to keep you aboard the t mobile ship and i honestly want to say thank you for sticking with us as long as you have.

    also, the g1 is really nothing like the sidekick, though i work for t mobile and shouldn’t really say any negative things about any of our phones i will say this, if you use your sidekick primarily for texting and keeping in contact with friends then the g1 is not for you and i wouldn’t want you to have to settle for less then what you really want. the same thing for blackberry, blackberry is designed for a completely different consumer group, and you will quickly find if you switched to a blackberry that the interface is not as simple as that of the sidekick as well as the size and postitioning of the keys just leads to frustration. i tried using a blackberry for a few days while i had to send it my sidekick for repairs and it left my head hurting.

    hope this helps.

  18. Sara Says:

    Joe on October 9, 2009 at 8:17 pm said:

    sara,

    alright i wasn’t going to comment back on this, but something you said is REALLY bothering me. if you have been with t mobile for 7 years and in fact have been a loyal sidekick user, then i would demand that you are allowed to keep the 19.99 price. t mobile has the best customer service dept that is no secret, and for someone who has been such a loyal customer you deserve to keep the low price. we should be bending over backwards to keep you aboard the t mobile ship and i honestly want to say thank you for sticking with us as long as you have.

    also, the g1 is really nothing like the sidekick, though i work for t mobile and shouldn’t really say any negative things about any of our phones i will say this, if you use your sidekick primarily for texting and keeping in contact with friends then the g1 is not for you and i wouldn’t want you to have to settle for less then what you really want. the same thing for blackberry, blackberry is designed for a completely different consumer group, and you will quickly find if you switched to a blackberry that the interface is not as simple as that of the sidekick as well as the size and postitioning of the keys just leads to frustration. i tried using a blackberry for a few days while i had to send it my sidekick for repairs and it left my head hurting.

    hope this helps.

    Joe — you said it perfectly. I HATE the blackberry keyboard. I just love the sidekick bottom line. I just wish they would get up to speed with technology of other phones out there now.

    I really do appreciate your input it helps a lot. Is there a different department I should speak with? Is there a loyalty department?

    I was not treated the best by that rep but I can understand the frustration of dealing with all this **** and taking call after call when you cant really tell the customer much – So i went with what she said.

    You are really making me feel better about this whole situation …

  19. Joe Says:

    sara,

    though i can understand the customer service reps frustration with this situation it still does not justify them being anything less then grateful to you for your continued loyalty to our company. now, for when you call and it asks you the nature of your call just say customer service, and i think it asks you to explain the nature of your problem as well, say customer service for that as well, there are a few different departments that would need to handle the various issues you are wanting to tackle and by saying just customer service they can direct you to where you need to go. also, just some advice when you call, do not let the rep lead the conversation. make it very clear to them why you are calling and what you want done and have them work with what you have said, we have guidelines with how we are to handle situations but truth be told, when it comes down to it, we can do whatever we want. if you are still not satisfied with what your told, don’t take no for an answer, ask to speak with their boss or someone in charge. don’t back down, persistance will get you pretty far in the cell phone bussiness believe me. if you are still on the fence about switching phones after all of that, go to our website and check out our new motorola phone coming out, its a touchscreen and also has a slide out keyboard that is pretty functional, it would probably be the next best thing when it comes to being compared with how easy it is to stay in touch with people when you use your sidekick.

    again i hope all this helps, and i wish you luck when you call. as i am sure you know, when calling customer service you never have the same experience twice lol.

  20. Sara Says:

    Took the words out of my mouth .. NEVER the same experience twice. I will poke around on the website and if I see anything I will call.

    If not I’ll wait it out — i still dont think the $20 credit is enough compensation — so if I call I will go with your advice.

    I will let you know — Thanks again 🙂

  21. renee Says:

    because of the loss of the calandar & the notepad, I owe $90 for 2 missed appts. & my son lost ALL of his lyrics to his music! This is totally unbelieveable! thank god I saved 230 phone numbers to my sim card, but I am still missing about 100 that I forgot to save. I get one $20 credit for my phone & my son a $35. We pay $150 a month!

  22. To Joe. Says:

    So lets say, i just upgraded to the lx09 when it came out, And now i want to upgrade to the mytouch3G, So Do i get it for the low price like 150 i think, and keep the 19.99 data plan i have with the sidekick?

  23. Allison Says:

    The only problem I have is not having any data stuff in my download catalog. I cant buy anything etc.
    And the other day for the first time I couldn’t make any outgoing phone calls. Nor texts.

    Should I still call and tell them?

  24. Lisa Says:

    i still haven’t gotten ANY of my notes back & it’s been a month! WHAT DO I DO?! i heard people who don’t end up getting there data back, receieve $100 or something, is this true? im just geting really aggravated with all this!

  25. Vnessa Says:

    I been still having some troubles and didn’t receive anything! I lost more than contacts. Its been frustrating!

  26. nini Says:

    I have had my sidekick for awhile and when the sidekick outage first happened I didn’t no and I called to find out what was going on and they let me no customers who contacts didn’t come back after they updated the sidekick danger system would receive a hundred dollar credit I received two $ 24 dollar credits and had to keep calling to find out what was going on I haven’t gotten any of my contacts back or my device album pictures or any notes or appointments that were saved and that’s what the sidekick is made for I like the sidekick but it does load slow but any ways just called last night about the same issue and it happened back in october and I told them how angry I was and they gave me a $50dollar credit I didn’t get what I should have gotten but im satisfied with what I did get good luck if your still having problems like I am then I say call them and speak with a supervisor and they should help you or if you’re not satisfied go with another cellular phone company I tod them for all of my trouble I should and they straightened right up I had to fuss and curse and fight with but they at the end understood and helped a little



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