Get a Credit for the Sidekick Data Outage
Did your weekend suck because you didn’t have data service? Were you one of the unlucky ones who had a hard reset and spent the weekend with an empty address book and no social life? Give T-Mobile Customer Care a call (611 from your Sidekick or 1-877-453-1304 from any phone) and request a credit on your account for the data service downtime. We’ve heard reports of varying credits ranging from $5-$30, so good luck! Let us know how much you get and when you finally get data service back! We got a credit, but are still waiting on that pesky G to come back. We recommend you straight up ask them for a full month of service credit.
T-Mobile is reporting that users should be getting service back shortly, and that you’ll need to log in to the Danger servers with your username and password that you probably setup ages ago. If you can’t remember your login info and you didn’t get a reminder text from T-Mobile, give them a call to reset it.
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October 5th, 2009 at 11:59 am [ Quote ]
Only got $5, and I actually had my G for a while, but then it cut out for later… I’m going to be calling again soon to rant on somebody. I know they don’t deserve it, but I’m sick and tired of getting fed lies by them. I’d rather have the truth and hear them say “I have no idea,” if they really don’t know.
October 5th, 2009 at 12:05 pm [ Quote ]
they credited me for an entire month of data service (19.99)
October 5th, 2009 at 12:15 pm [ Quote ]
when i call i get some voice automated lady
how do i get my credit?
October 5th, 2009 at 12:17 pm [ Quote ]
They credited me $5 before the whole “call and get credited” frenzy. I’m planning on calling T-Mo back and getting a bigger credit, because in all honesty this experience was ridiculous. Since I refuse to get therapy, I’ll call on good ol’ T-Mo to tell all my problems. Hopefully I’ll get credited $19.99 for it, even if it takes a hour of curses, name-calling, and threats to cancel my contract.
October 5th, 2009 at 12:18 pm [ Quote ]
They credited me $5 before the whole “call and get credited” frenzy. I’m planning on calling T-Mo back and getting a bigger credit, because in all honesty this experience was ridiculous. Since I refuse to get therapy, I’ll call on good ol’ T-Mo to tell all my problems. Hopefully I’ll get credited $19.99 for it, even if it takes a hour of curses, name-calling, and threats to cancel my contract.
October 5th, 2009 at 12:19 pm [ Quote ]
My mom had to call. Because Im not the primary holder of the account. And I was worried they were gonna tell her no. And she didnt really know what she was talking about but they gave her a 19.99 credit. Pretty good if you ask me.
October 5th, 2009 at 12:49 pm [ Quote ]
I got 10.00 last night and 19.99 this morning.
October 5th, 2009 at 12:49 pm [ Quote ]
I’m actually on the phone with t-mobile right now and i got my credit which will be applied to my bill for November,I mean its not much but its something….I’m glad to that aim/yahoo face book,twitter and myspace is all working.Now i’m just waiting for my contact and my ring tones.
October 5th, 2009 at 1:07 pm [ Quote ]
I Got Full Credit. $20
October 5th, 2009 at 1:09 pm [ Quote ]
What should I say to get credit?
October 5th, 2009 at 1:11 pm [ Quote ]
I got a $35 credit when I called on Saturday. I’m glad they didn’t give me any hassle when I called to get the credit. hopefully it doesn’t happen again
October 5th, 2009 at 1:31 pm [ Quote ]
Yes! My phone is working completely.
http://i38.tinypic.com/2qcdoxz.jpg
October 5th, 2009 at 1:32 pm [ Quote ]
I got 19.99.
Not hard at all to get. Just called and said I have a sidekick and I had no data services all weekend. And said I should get a credit. And he said ok I credit your account 19.99.
October 5th, 2009 at 1:44 pm [ Quote ]
Glad you mentioned that everyone got a username/password text, I saw it and freaked. Thought someone was trying to get my acct info.
I called customer service and got nowhere, so I took the advice of a couple other SKers and used the online chat, where I was given a full months’ data credit ($34.99). After all the frustration I went through being told from the 1800 that I wouldn’t even get a lousy 2day prorate credit, I’m pretty pleased.
October 5th, 2009 at 1:47 pm [ Quote ]
okay , well T-Mobile txted me earlier with my password&stuff . but my phone is still with the 2 dots ?
& how can you ask for credit back ??
October 5th, 2009 at 1:54 pm [ Quote ]
Ii juss called +& got 34.99 credit for mii next munths bill ii can’t beat that!
October 5th, 2009 at 1:58 pm [ Quote ]
Ii got the same credit
October 5th, 2009 at 2:15 pm [ Quote ]
Got my $19.99 credit. No service, date reset to Dec. 31 1999, and all my appointments erased.
Iphone and a Sprint plan is looking pretty eff’ing sweet right now.
October 5th, 2009 at 2:15 pm [ Quote ]
service is back
October 5th, 2009 at 2:21 pm [ Quote ]
i still dont have anything, i at least had web yesterday but that signing think keeps popping up and i put in the password they texted me and it doesnt do a damn thing and i cant do anything.
October 5th, 2009 at 2:24 pm [ Quote ]
I got a million dollar credit.
October 5th, 2009 at 2:33 pm [ Quote ]
I have full service back,its a little slow but its back.Still missing my contact….Keeping my fingers crossed that I get everything back by tomorrow.I have two sidekick on my plan so they credited me for phone plus the days I went without service.
October 5th, 2009 at 3:01 pm [ Quote ]
i called yesterday and told them i wanted to cancel my contract(yeah right like im payin $200 for a early termination fee). the dude offered me credit for every day without service(3 yesterday). he said to call again when service returned to get credit for all the days without service, but he doesnt know when it will be back
October 5th, 2009 at 3:03 pm [ Quote ]
Danger Inc. and Microsoft run the backend service that hosts email,IM etc. The Web Browser, oddly enough, is also proxied by Danger/MSFT but works fine.
MSFT has no interest in keeping the Sidekick brand around-as it is trying to hawk a horrible consumer device called PINK(internal name.)
T-Mobile and MSFT have also had a bad relationship since the Danger acquistion because T-Mobile was not interested in MSFT PINK and MSFT told T-Mobile they were a 3rd rate carrier not worth producing a Sidekick for. Since Danger was under contract to deliver a new device and at least one new upgrade in software, MSFT was forced by lawyers to fulfill it’s obligations. But delivering a product with a backend service is not the same as maintaining the product line’s backend service.
It costs MSFT about 1,000,000 a day in penalties when the service goes down. The service is supposed to be up 99%. 1 Million is nothing to MSFT(it was to start up Danger Inc.)
MSFT has a deal to deliver PINK to a bigger competitor(Verizon is named) and could be trying to kill the Sidekick brand off and driving customers to the other carriers.
Also, the MSFT backend service has been “upgraded” to support PINK devices lately. The failure to fix the data services point straight to Danger/MSFT-not T-Mobile. TMobile is being held hostage by MSFT I am guessing
October 5th, 2009 at 3:10 pm [ Quote ]
I got ma g bac sunday night and ma phone iz workin great
October 5th, 2009 at 4:07 pm [ Quote ]
i didn’t get a credit i’m so pissed off they gave me minutes that is it. BS i’m soo pissed.
October 5th, 2009 at 4:07 pm [ Quote ]
Still nothing. I’ve been without the G since since last week. They did however credit me for the data package.
Either way, if I’m not fully operational by tonight I’m swtiching.
October 5th, 2009 at 4:14 pm [ Quote ]
is it possible to get credits on prepaid? anybody know?
October 5th, 2009 at 4:25 pm [ Quote ]
Hey, I got the text from them, I already know my account name and password, so what am I suppose to do with it? Re sign in to something? And for those who have there g and “everything is working fine”. I guess these people didn’t take out the battery like I did. I have a G and its still no good. Where’s all my email ? And my contacts ? I havnt received one yet. So what am I suppose to do with my password ? Log in somewhere ? Help me somebody
October 5th, 2009 at 4:27 pm [ Quote ]
okay. this is frustrating.
First time I called, the line just went dead after I hit 3 for (Sidekick Problems) and hung up.
The second time, when they asked for a phrase, I said Sidekick, and the Automated System thought I said Callertunes.
Third time, after I pressed three, the line was beeping like crazy and then went dead again.
October 5th, 2009 at 4:30 pm [ Quote ]
my phones a brick crdit or not this is such a blow just thought i put my 2cents in since this is global problem
October 5th, 2009 at 4:39 pm [ Quote ]
Got my $20 credit. For those who don’t need to log in but received the text anyways, ignore the text and delete it. You don’t need it. To get through all the automatted machine systems is easy. It will first ask for a language, say english(or spanish if that’s your preference) then ignore the next set of options, just say operator, it will ask you to clarify, just say operator again and it will connect you to a representitive. It will ask for the last 4 digits of the primary account holder’s social security number. Your set though, work the system, don’t let the system work you.
October 5th, 2009 at 4:41 pm [ Quote ]
Im having the same problem and don’t know what to do I have the G but my phones still empty!
October 5th, 2009 at 4:55 pm [ Quote ]
I got my credit on saturday
. But whats *** is, My sidekick turned off in class then turned back on UNsilented. Got me in trouble, and got my kick confiscated. -.- and everything is deleted right now….
October 5th, 2009 at 5:01 pm [ Quote ]
I got 25.00 for my credit.
I did it for two of my friends and when I decided to do it for another friend, they changed it up on me. They said that they were going to credit you when you get your service back. You will have to call them and they will give you the amount of money equivalent to the amount of days you were without data.
October 5th, 2009 at 5:10 pm [ Quote ]
i got $ 6 dollar credit
October 5th, 2009 at 5:13 pm [ Quote ]
This is it, for the past 2 years ive been with tmobile. I am pissed off at the poor performance recently. My sidekick has been out since last thursday. I love my sidekick, but i cannot deal with the ****** service that is T-MOBILE!!!!! smfh!!!
October 5th, 2009 at 5:20 pm [ Quote ]
It’s not T-Mobile’s fault, fool.
October 5th, 2009 at 5:43 pm [ Quote ]
i got the text to sign in to get to my account i put the correct password and its taking a LONG time to sign in, anyone else wit this problem??
October 5th, 2009 at 5:44 pm [ Quote ]
I had to wait almost 20 minutes yesterday for CC Rep but when I finally got one, they gave me $20 credit, so i feel like I got something out of this.
October 5th, 2009 at 5:45 pm [ Quote ]
Sign in to what?? How do I re sign in ??? Where
October 5th, 2009 at 5:56 pm [ Quote ]
I never got a text with the thing for me to sign in?
October 5th, 2009 at 6:05 pm [ Quote ]
Got the G back but got a hard reset. Any idea if my contacts are coming back?
October 5th, 2009 at 6:48 pm [ Quote ]
got 20$ credit… and i use my iphone instead of my sidekick…. so pretty much i got a 20 buck discount 4 no reason…. I LOVE T-MOBILE AGAIN
October 5th, 2009 at 6:49 pm [ Quote ]
Mines taking a LONG time to sign in , to the data service
October 5th, 2009 at 7:01 pm [ Quote ]
Jordan….how do you sign into your phone ??? Where do I go
October 5th, 2009 at 7:09 pm [ Quote ]
Can i get credit if i run my sk on pre-paid or is it only for those who have it by play?
October 5th, 2009 at 7:16 pm [ Quote ]
I have my Sidekick on pre-paid. Yes, to an extent you can get reimbursed. But since your not in a legal bind with them, (ie: 2 year contract) they don’t have to do anyhing for prepaid customers if they choose not to nBut I got my $5 and I took it and ran.
October 5th, 2009 at 7:26 pm [ Quote ]
I got all my service back aim email internet at like 9 sumthin tonite =)
October 5th, 2009 at 7:27 pm [ Quote ]
I have 3 lines with 3 Sidekicks and they credited me $15 Friday night and then another $74.99 on Sunday morning cause I threatened to call everyday I didn’t have service. neither of us still have our contacts and I got screamed on today by the boss cause I had to asks several times for several different numbers of people I need to be in contact with on a regular basis.
CALL AND GET YOUR CREDIT! DON’T LET THIS PASS. YOU ARE ENTITLED AS A LOYAL CUSTOMER. ESPECIALLY ID YOU STILL DON’T HAVE CONTACTS.
October 5th, 2009 at 7:38 pm [ Quote ]
i only got 10 bucks but thats better than nothing. so far my browser, and aim started working (G appears to be stable). hope all of my contacts and other data will be restored to the way it was before the outage, i have had tons of important stuff on my kick, so i seriously hope it will be fixed properly, i was stupid enough to do a hard reset on the first day, i hate myself for that
October 5th, 2009 at 7:40 pm [ Quote ]
My sidekick is taking a hell of a long time to sign in. Any ideas why ?
October 5th, 2009 at 7:43 pm [ Quote ]
Omfg how the **** do u sign in, can somebody please tell me how you do it
October 5th, 2009 at 7:47 pm [ Quote ]
annie maybe your signal strength isnt very high. for some reason i didnt have to sign in at all, or at least not yet. just hope my contacts get restored
October 5th, 2009 at 7:51 pm [ Quote ]
Uh, you should be able to sign in going to Menu, then “Sign In” Should be at the top where settings should be. If not then you have to wait for the sign in screen to pop up. Man, T-Mobile messed up big time. It’s been signing in for like half an hour and it still hasn’t happened.
October 5th, 2009 at 8:02 pm [ Quote ]
There is no…sign in at the top it sust says settings, airplane mode and blutooth where the hell do u see this, it says I’m signed in already but want to re sign it wtf
October 5th, 2009 at 8:08 pm [ Quote ]
My sidekickzs prepaid& i used the username and password they sent- nothing- itzs taking forever to sign in. im boutta go on my fmailies sprint plan this **** suckzs!
October 5th, 2009 at 8:09 pm [ Quote ]
HOW DO YOU GET CRED.. IF YOU HAVE A PAY AS YOU GO ACCOUNT..
October 5th, 2009 at 8:16 pm [ Quote ]
how do we do the online chat thing to get credit?
October 5th, 2009 at 8:27 pm [ Quote ]
My contacts are gone
October 5th, 2009 at 8:38 pm [ Quote ]
its 1138pm in fl and its been on the sign on screen ALLL DAY! this is ridiculous..
October 5th, 2009 at 9:00 pm [ Quote ]
Wtf if you call tmob…they tell you not to take the battery out….well its too ******* late, you should of told me that before you fucked up my weekend. And they said most likely if you took your battery out and didn’t save your contacts ? Which I don’t understand why we have the sim card in the first place if it doesn’t do its job uggggghhhhhh. Worst weekend ever, even jesus didn’t have it this bad
October 5th, 2009 at 9:07 pm [ Quote ]
im getting extremely frustrated.. i have internet.. still no mail or contacts.. i need my contacts! so important for my job!! do they eventually come bacK/ i got asked to sign in but dont have the option to.. ughhhhhh.
October 5th, 2009 at 9:18 pm [ Quote ]
Okay it keeps saying that my login isn’t right.
And it was supposed to send me a text with my Login info.
Which of course it didn’t. Goddamit I fking hate T-Mobile -.-
October 5th, 2009 at 9:24 pm [ Quote ]
How do u sign out and sign in manually, there is no sign in for settings or anything, does it propt u with a sign in thing? I’m already signed in
October 5th, 2009 at 9:33 pm [ Quote ]
i’m having that problem too … but i dont have my contacts
October 5th, 2009 at 9:34 pm [ Quote ]
ok back about three comments back i saw sith said and i quote “even jesus didnt have it this bad” ok pal you crossed the line. I like sidekicks but your *** crossed the mothafuckin line when you let that **** come out your got damn mouth you can talk **** about my mama you can talk **** about my daddy hell you can talk **** about anyone but i’ll be dammed if you say some stupid **** like that wtf you mean even jesus aint have it this bad? muthafuka he died for your sins he suffered on the cross for you he did some gangsta **** i dont know nobodys friend that would do that for you let alone for anyone else so you need to retract your statement matter of fact u need to rephrase it you need to say ” jesus had it alot worse” yeah data being out is inconvienent but you burning in hell is even worse . I know if crazyforkicks (shoutout btw) was here his sentiments would echo mine for real so sith if you real scream at me dawg kevinmd84@gmail.com tell me im wrong i bet you wont. i promise you wont. **** outta here with that bullshit
October 5th, 2009 at 9:37 pm [ Quote ]
Yea a login screen pops up. But thats only if your not signed in
October 5th, 2009 at 9:39 pm [ Quote ]
Calm down, if you save your contacts to your phone and not the sim card then they we be deleted since your phone cant connect to the servers to retrieve them. Thats common sense.
Anyways, called for my sister and all they gave me was basically $.69 for every day it didnt work. Idk how people got $20 and $35.
October 5th, 2009 at 9:40 pm [ Quote ]
ohkay kevin reLax a LiL bit- we aLL frustrated about our phonezs- no need2bLow uhp on the guy
October 5th, 2009 at 9:51 pm [ Quote ]
Oh damn, someones having a ***** fit. He did some gangsta ****? Wow, what a way to put it. People get so crazy over the stupidest things.
October 5th, 2009 at 9:56 pm [ Quote ]
ok im calm now…back to the subject at hand: why would you people switch plans because your data has been out theres a handy little invention its called having a back up for your back up put your numbers into a notepad program untill the data is restored get what people used to have before everything was stored on phones its called a little black book you write your friends numbers down while its down you pull your little book out you “kick” it to the number you want to dial you “kick ” your sidekick and dial the number its not complicated people seriously i hate to sound like some old man but back when i grew up we didnt have cell phones if we was at the mall and we needed a ride we carried 50 cents in our pocket to call someone and if we were smart we carried a dollar in change in the event that person couldnt come we had a back up honestly this generation has relied so heavy on technology that if every computer in the world crashed we would lose every vital piece of data we have recorded the only thing that might survive is whats in the library of congress but seriously yeah its cool to get credited for stuff through t mobile im guilty of it i raised a stink when my myfaves dissapeared for nearly a month i got credited also for that time that i wasnt being billed for it so long and short yeah get compensated for something someone did but dont be like some people on poweredbydanger.com one guy went so far as to not only get free service for a couple months or so he also got a free sidekick lx because he LIED to tmobile I dont know about y’all but i aint lyin about nothin to get somethin free if it aint the truth dont speak it yeah it would be nice to have a new lx but to lie in order to get it i’d rather keep what i have thank you i have said whats on my mind anyone that agrees you see my post up there>>>>>>>/\ you see my email im not afraid to speak my mind on things that i feel strongly about so fill my mailbox i’ll answer every email y’all send me because to me theres no place for ignorance
October 5th, 2009 at 10:16 pm [ Quote ]
Nice.. i got credited 34.99
October 5th, 2009 at 10:39 pm [ Quote ]
My wife and I were so pissed at tmo that we canceled our service, went with AT&T and got the new iPhone 3GS. We are determined NOT to pay the full disconnect fees and hope everyone else that got fed up and fled to do the same. The touch screen on this iPhone isn’t that bad either. You get used to it in a couple of days and the speed is amazing. R.I.P. Sidekick. It’s been a long and lovely but sure in the hell bumpy road!
October 5th, 2009 at 10:42 pm [ Quote ]
My contacts weren’t saved to the sim card so any idea if they will come back eventually I really hope that they do. I’ve lost them before but never ever ever for this long. Always before I could get onto my dashboard interface and get them but now I can’t get on there either
October 5th, 2009 at 11:29 pm [ Quote ]
Customer Service Online Chat
Goto http://support.t-mobile.com/caseSubmitForm.html
* Current T-Mobile customer: YES
* Topic: Phones and Accessories
* Subtopic: Troubleshooting
* Enter your question below: How do I get the contacts back on my Sidekick LX 2009?
At the next Screen hit the ‘Live Chat’ button
-This is way better than being on hold via phone. Try not to be profane and demand action. T-Mobile has the best customer service as far as cell phone carriers are concerned so they have no problem keeping you happy as long as you don’t let up. CSR’s don’t like to give credits because it affects their Performance Appraisal. I have already received $89.99 worth of credit and I have 3 lines with 3 Sidekicks.
…. and still no d@mn contacts! lol used to have 168, now i have 13
October 5th, 2009 at 11:50 pm [ Quote ]
Forget paying the disconnect fee, im thinking of not paying my balance and getting the iphone this week.
October 6th, 2009 at 3:56 am [ Quote ]
They tried to give me 10 dollars, but I said that wasn’t good enough because I’ve seen people getting full credits, and I don’t appreciate that. The lady quickly changed and gave me a full 25 dollar credit. I’ve had this phone for 5 months, and I’ve had so many ridiculous problems. Anything else and I am done!
October 6th, 2009 at 5:26 am [ Quote ]
I got a $20 dollar credit to my account…so basically I’m not paying for data this month! It’s free!!!
October 6th, 2009 at 6:36 am [ Quote ]
Don’t worry about it. Once you sign back in and your data restores your contacts will come back.
October 6th, 2009 at 6:40 am [ Quote ]
i got the 19.99 credit.at first the B*tch only offered me $5 and said my “friend” got 39.99 back. she said kinda in a snotty way “well,you already get the discounted price for the sidekick plan.and i said UM BECAUSE IVE HAD A SK FOR SO LONG…ive the old rate and they didnt raise it for existing customers!
October 6th, 2009 at 6:41 am [ Quote ]
Hey guys, I got my full G back at around midnight Today (tuesday) but my contacts are still missing. Has anyone talked to Tmob to see if they will eventually show up? I’ve had every sidekick since 2005 and nothing like this has happened, so as long as i get my credit and contacts, i’m happy.
October 6th, 2009 at 7:06 am [ Quote ]
My phone died and lost all my new contacts again….somebody please flucking tell me how to sign out so I can manualy do it…please
October 6th, 2009 at 7:43 am [ Quote ]
They Gave Me a Password That Doesnt Even Work, Said It Was The Last 4 Digits Of IMSI # But I Put It In & Get Invalid Password ; wtf
October 6th, 2009 at 8:04 am [ Quote ]
what tmobile is doing is crediting people for the full month of service. it don’t matter if its the old 19.99 plan or the new 34.99 plan. and if you guys were smart you would back up the contacts to the sim card. thats what i did. but its still a hassle because it doesn’t come up in your text messages who’s texting you and stuff
October 6th, 2009 at 9:34 am [ Quote ]
well i called customer care since my 08 didint get internet still. i didint recieve the text about the username or password. and the customer care made me lose all my contacts and saying might have to make a new sidekick account. and i only got 5 dollars credit such bull.
October 6th, 2009 at 9:56 am [ Quote ]
I spoke to a rep n was told that I would have to wait until the log in screen, the one from when u first got ur k!ck, comes up n after u log back in for ur content to come back. I was told about 24 hrs after u get the username n password text the log in screen should pop up. so I’m waitn for the log in screen becuz I miss my contacts email aim n myspace
October 6th, 2009 at 10:38 am [ Quote ]
i got 60 dollars credit (2 sidekicks and a month and a half credited)
October 6th, 2009 at 11:05 am [ Quote ]
I went on the Live Chat on TMobile and they gave me $20 credit. They said a box would pop up on the screen where we would enter our username & password when the service is back up.
October 6th, 2009 at 11:17 am [ Quote ]
I just had called them and they gave me a $39.99 Credit Towards my account. At a point im a little relaxed but that $39.99 isn’t going to bring roughly 800 of my contacts back. Im still a little pissed about this but then I’m some what alright because i have half of my numbers in a black book which im greatful for (also the $4o credit). Im tired of this T-mobile situation already, so im also happy because my contract ends the 24th of this month. So Im going to give T-mobile one more shot but if they screw it up another time im gone because that was there third chance. And here i come Verizon, a carrier I KNOW I CAN ALWAYS TRUST EVEN AROUND THE HOLIDAYS WHEN THERES NO SERVICE AT ALL!
Thanks for hearing me out guys and my main point was to let you all know that you can at least get a $40 credit. Have a good one!
P.S.
I got the text with the password and username jibberish but i have yet to have a stable “G”. So much [T]rash-Mobile is worth!
October 6th, 2009 at 1:25 pm [ Quote ]
I just did a hard reset because i still didnt have email back yet, and now all I have is 2 dots again after my 3G came back yesterday. I recieved a $35 credit on Saturday but email is very important and it hasnt updated since 10-01-09
October 6th, 2009 at 1:28 pm [ Quote ]
does anyone know what we are supposed to do? just leave the phones on and everything willl eventually come back?
October 6th, 2009 at 1:37 pm [ Quote ]
So my G came back for like an hour last night now its gone again.
Is this some kind of joke? This is some of the most unprofessional **** I’ve ever seen with a cell company and in general.
October 6th, 2009 at 1:56 pm [ Quote ]
Here’s what you do….go to a differnt cell phone company and then never pay that flicking termination fee
October 6th, 2009 at 2:03 pm [ Quote ]
they will but it takes like overnight or something
October 6th, 2009 at 2:06 pm [ Quote ]
sign in first and yeah prettty much….. but if u dont got a steady G or a weak signal it can take along time…
October 6th, 2009 at 2:38 pm [ Quote ]
how do you ******* sign in where the **** do u sign out of your phone and log in manually jfhdufhdfhdu please somebody answer me, this is the 85634789532895 time im asking
October 6th, 2009 at 2:39 pm [ Quote ]
…..i know i might sound Dumb for asking this but “HOW DO I LOG INTO THE Danger servers ?????” whats the link ? whats the url ?!?!?
Somebody please reply
October 6th, 2009 at 2:42 pm [ Quote ]
sean, you are supposed to get a text message with your sign in information, then eventually you will get a pop up message telling you to sign in, after you do so, i think you should be getting your data back (contacts, messages, emails, settings, etc). personally i got a text but didnt get the sign in thingy yet, i am signed in at the moment though, guess i have to sign in again when it asks
October 6th, 2009 at 2:46 pm [ Quote ]
lmao why are you so angry? Jesus doesn’t like when you curse either…
lmaoooo
October 6th, 2009 at 2:49 pm [ Quote ]
uh, i got my G’ back monday, but still no contacts “/ am i even getting them back?
October 6th, 2009 at 3:00 pm [ Quote ]
its gonna send u the the sign in screen ,u just have to be patient, i already got signed but b4 i read this problem about data outtage i did a hard reset and now my phone is fucked up like i cant see whut i download and my email acount is gone ad so is notes. was it beacuse of the hard reset?? im already signed in though just im missing alot of stuff
October 6th, 2009 at 3:09 pm [ Quote ]
hey magnum 357…thanks, i already know that part but i want to manually put it in myself and not wait for the pop up thing…any way to do that ?
October 6th, 2009 at 3:14 pm [ Quote ]
not that i know of sean, i think you should just wait, or try calling tmobile if you wanna, maybe they can tell you if there is a faster way. im tired of waiting too, but im trying to be patient lol
October 6th, 2009 at 3:17 pm [ Quote ]
i almost bought another phone today, tmobile was offering to take 100 bucks off my cancelation fee and the offered me the my touch for 150 with a 2 year contract….you get it for that price anyway. but if you call the reps now, the machine said all emails and stuff should be restored today…so i duno
October 6th, 2009 at 3:30 pm [ Quote ]
well i hope they are restored today, im getting tired of not having any of my data, all i have is aim and web browser, which is not as important to me as my data
October 6th, 2009 at 3:34 pm [ Quote ]
Just got this “FREE T-MOBILE MSG: Sorry for your disrupted data service. We will automatically credit your account for 1 mo data charges. Details at t-mobile.com/sidekick”
I already got a $45 credit. I wonder if this will take that credit away???
October 6th, 2009 at 3:38 pm [ Quote ]
CHRISTIANITY
The belief that some cosmic Jewish Zombie can make you live forever if you symbolically eat his flesh and telepathically tell him that you accept him as your master, so he can remove an evil force from your soul that is present in humanity because a rib-woman was convinced by a talking snake to eat from a magical tree. makes perfect sense bro
in other words
LOL U BELIVE IN A TALKING DEAD GUY
October 6th, 2009 at 4:21 pm [ Quote ]
sick of this for real, we should all get free fones or something this is ridiculous, lost all my contacts & pics, no internet no nothing TMOBILE IS MAD WACK!!!!
October 6th, 2009 at 5:08 pm [ Quote ]
i got 34.99 credit and a another 24.99 credit yall gotta be hard a these smucks it figures microsoft buys danger and suger turns to s***!!!so glad i am switching to my-touch i wasnt happy with my new sidekick lx 2009 to begain with freezing crashing and no battery life this sealed the deal!!!!
October 6th, 2009 at 5:09 pm [ Quote ]
i got a $5 kredit when my phone 1st stop working && i kalled back 2dayy && i g0t a $25 kredit
October 6th, 2009 at 5:40 pm [ Quote ]
everyone get the text saying their crediting us a full month?
October 6th, 2009 at 5:41 pm [ Quote ]
Does anyone know if prepaid users will get credit?
October 6th, 2009 at 6:26 pm [ Quote ]
just what we need an athiest sidekick user and what exactly is it you beleive in?
October 6th, 2009 at 6:37 pm [ Quote ]
everyone got the text sayin they are creditin us frm 1 month
October 6th, 2009 at 7:02 pm [ Quote ]
lol i have no religion nor do i care about religion to many better things to do in life
other then that i love trolling Bible Thumpers
October 6th, 2009 at 7:04 pm [ Quote ]
yep, i guess theres no need to call customer service now
October 6th, 2009 at 7:15 pm [ Quote ]
OK AND TO ADDRESS EVERYONE WHO KEEPS SAYING THEIR PHONE DOESNT RING OR VIBRATE WHEN TEXTS AND PHONE CALLS COME IN. THIS IS BECAUSE YOUR PHONE IS BASICALLY JUST AS IT COMES OUT OF THE BOX. EVERYTHING HAS BEEN RESET BACK TO FACTORY SETTING. GO TO YOUR TEXTING AND GO TO SETTING AND CHANGE IT BACK TO WHAT YOU WANT IT TO RING OR VIBRATE. SAME THING GOES FOR PHONE CALLS.
IF YOU HAVE DONE A HARD RESET BEFORE TODAY BECAUSE YOU WERE UNAWARE OF THE DATA SYSTEM BEING DOWN DO NOT WORRY, YOUR CONTACTS AND NOTES WILL COME BACK. IT IS A SLOW PROCESS I KNOW, BUT THEY WILL RETURN.
FOR ANYONE BITCHING ABOUT WANTING A NEW PHONE BECAUSE OF THIS SITUATION THIS IS WHAT IS BEING OFFERED. ALL T MOBILE SIDEKICK USERS, IF THEY CHOOSE TO MOVE TO A DIFFERENT PHONE, WILL NOT BE PENALIZED IF THEY ARE NOT ELIGABLE FOR AN UPGRADE. YOU WILL STILL HAVE TO PAY THE LOWEST PRICE FOR A NEW PHONE THAT COMMONLY GOES WITH A 2 YEAR CONTRACT. ALSO, CHOOSING THIS OPTION WILL NOT EXTEND YOUR CONTRACT.
OBVIOUSLY I WORK FOR T MOBILE AND I AM TRYING TO ANSWER AS MUCH AS I CAN FOR YOU GUYS. SO IF YOU HAVE ANYTHING ELSE YOU WANT TO KNOW FEEL FREE TO ASK, BUT I WON’T KEEP ANSWERING THE SAME THINGS OVER AND OVER. YOU GUYS HAVE HAD PHONICS IN SCHOOL SO USE THOSE SKILLS AND READ WHAT HAS BEEN POSTED.
October 6th, 2009 at 7:17 pm [ Quote ]
It would take a whole page to describe what I have gone thru with t-mobile! I’m sick of people saying the **** thats happening to me makes me a conspiracy theorist! that’s what is happening now too. going to send this thru 2 c if it goes, then I’ll unleash the beast that is my resentment towards trashmobile
October 6th, 2009 at 7:44 pm [ Quote ]
ALSO I CANNOT STRESS ENOUGH IT TO YOU GUYS, DO NOT RESTART YOUR PHONE, SOFT RESET, AND IF AT ALL POSSIBLE TRY NOT TO LET YOUR PHONE DIE, WHICH I KNOW IS HARD BELIEVE ME, MINE ALWAYS SEEMS TO DIE RIGHT WHEN I LEAVE WHEREVER A CHARGER IS.
BUT WITH THAT SAID THE REASON FOR THIS IS SIMPLE. BASICALLY WHAT EVERYONES PHONES ARE DOING IS TRYING TO RECONNECT TO THE DATA SERVICE. THAT IS WHY THE G KEEPS COMING AND GOING. BY TURNING OFF YOUR PHONE OR LETTING IT DIE, IT IS BAD BECAUSE IT WILL TAKE LONGER FOR THE PHONE TO RECONNECT TO THE DATA SYSTEM ESPECIALLY WITH EVERYONE TYRING TO DO IT AT THE SAME TIME. AND BELIEVE ME I KNOW EVERYONE WANTS THEIR CONTACTS BACK.
AGAIN I AM TRYING TO EXPLAIN THIS TO EVERYONE IN THE SIMPLEST WAYS SO NO ONE IS CONFUSED ANYMORE. I HOPE THIS IS HELPING YOU GUYS OUT. LIKE I SAID, IF THERES ANYTHING ELSE YOU GUYS WANT TO KNOW FEEL FREE TO ASK. I WILL BE CREEPING THIS SITE FOR AWHILE TO MAKE SURE THINGS GET ANSWERED.
October 6th, 2009 at 7:51 pm [ Quote ]
ALSO, IT IS 10:50PM ON TUESDAY AND I JUST GOT MY MY 5 CONTACTS CLIENT RETURNED TO MY PHONE.
October 6th, 2009 at 7:54 pm [ Quote ]
So joe, your saying we can switch to a phone get the lowest price and not ectend our contracts? I know you said you wouldn’t repeat yourself but that sounds a little too good to be true.
October 6th, 2009 at 7:54 pm [ Quote ]
So joe, your saying we can switch to a phone get the lowest price and not extend our contracts? I know you said you wouldn’t repeat yourself but that sounds a little too good to be true.
October 6th, 2009 at 7:58 pm [ Quote ]
I had at&t. when they screwed something up, that I didnt even hear about, I received a $200 check. then tmobile, with
their flashy sks, & internet service (at the time cricket didn’t have the internet, and tho they piss me off cuz they charge
people $2 or more to pay their bill, at least im not stuck in a contract with a bunch of ******** who call me a valued
tmobile member (been with them since they started) & then give me a ’sweet deal’ where I can get a really bad ***
‘LOOKING” phone that breaks down when my contract is close to being up or when a new flashy phone comes out, if I
just renew my 2-year contract. also i’m such a valued customer that with this outage, I have the option to have a 34.99
credit or a 19.99 credit, “you have two tmobile sidekicks both with problems, but pick one”) HERE IS THE DARK SIDE OF
TMOBILE FROM THE BEGINNING (if theres even a light side) I got a sk 2…1 month or less after the sk3 came out, my
sk2 stopped working! then, stupidly enough, and doing exactly what they wanted me to do, I bought (with another
contract) a sk3. I liked it for about 15 days, then it started doing all sorts of crazy **** (hmm another coinsidence)… a lot of problems I dealt with on that phone! but why? well cuz I was bound into a 2 year contract! but I just
read there was a recall on the sk3! Since I never heard about it, is it possible that I can get a new sk3 free? well, it wouldn’t matter cuz if its not THE BRAND NEW SIDEKICK, IT WOULDN’T WORK. SO I’M S.O.L.
ANYWAY, so when the shiny gorgeous sk 2008 came out, & with all the bullshit id been dealing with that POS was still on my nerves (but finally getting used to it) , the fkn thing shut off & wouldn’t turn back on, then turned back on with only a white screen, then turnd off, and that was it with that phone… I FELL FOR THEIR BULLSHIT AGAIN (DID YOU KNOW DOING THE SAME THING OVER AND OVER, EXPECTING DIFFERENT RESULTS IS THE DEFINITION OF INSANITY? I learned that in AA when trashmobile finally drove me to alcoholism!) more to come…
October 6th, 2009 at 8:00 pm [ Quote ]
no it’s true, we have been doing it at our store as well as other stores in the area. basically it’s like a toss up when you walk into a tmobile store wether you get a rep with common sense or one that is an *****. if you go in and ask for what i explained and they say no, let them know it is being offered at other locations. alot of times reps will act like they know it all. if they do just ask them to call up customer service, they have the power to check and give them the go ahead to allow you to do it.
October 6th, 2009 at 8:08 pm [ Quote ]
check this **** out http://www.youtube.com/watch?v=G1vPb_F0ALQ
October 6th, 2009 at 8:18 pm [ Quote ]
when the automated system comes on.
say tech support or technical care
then say cant make or receive calls.
then it’ll automatically send you to someone that will be live in Tier 2 support
October 6th, 2009 at 8:23 pm [ Quote ]
Or just turn off the GPRS for the mean time so it can stop wasting your battery in like an hour. then whenever you hear that service is back then turn if back on. I used to work for Sidekick department so I know all the backend tricks. I know that will be the main cause of lost content.
October 6th, 2009 at 8:24 pm [ Quote ]
I found that dude on youtube. I love it. its exactly how I feel…. anyway continued from last text…I expected the sk3, by now to break down. it started doing screwy things oh, approx one month after the sk2008 came out, & I knew it, but bought a sk2008 like an idiot & renewed my contract…see thats all t mobile want from you anyway! the reason this all makes sense & isn’t a conspiracy theory is because either danger or tmobile can fix ur phone from another state when you call in with a problem. its celluar, so why cant they mess it up too when a new one comes out? see cuz check this out….My friend, who is still with tmobile, without a contract anymore, and because he could give a **** about flashy phones, STILL HAS A NOKIA from 1905! in other words, its just short of a car phone. a dinosaur phone, but it NEVER screws up!!! why? probably cuz no one can **** with it since its old! & the phone, after being charged can last for days.
OK, now this new bs!! I’m going to call tmobile and cancel my contracts FOR SURE THIS TIME!!! What example am I showing my son by allowing this bs to go on? This new problem, puts us sheep right into the middle of a war between the richest company in the world being pissed off that their new phones aren’t liked, the death of another company (danger) which is controlled by the richest company, and tmobile,,a company who will suck the life out of you to continue putting you into a new contract. and here is another COINSIDENCE… the FCC is now starting to crack down on cell phone companies. If danger isnt around anymore, the fcc cannot see the bullshit that they are capable of. THAT IS MY NEWEST CONSPIRACY. IF I GET KNOCKED OFFF… ITS FROM EITHER THE GOVERNMENT, T-MOBILE, DANGER, OR BILL GATES.
October 6th, 2009 at 9:03 pm [ Quote ]
Man. I say we blame Microsoft for this. Lol Maybe they were trying to do some kind of experiment on Project Pink, and fcked up with our data service.. Lol you never know x)
October 6th, 2009 at 9:22 pm [ Quote ]
i got a text today that said the following “FREE T-MOBILE MSG: Sorry for your disrupted data service. We will automatically credit your account for 1 mo data charges. Details at t-mobile.com/sidekick” Just wanted to know if anyone else got this same text. I’ve been busy and wasn’t able to call for a some sort of credit, but at least i got 19.99 of credit for this month. so its a start, and i love my sidekick, so i couldn’t get rid of it. i hope who ever is in charge they’re able to fix it asap.
October 6th, 2009 at 11:00 pm [ Quote ]
This is the 3rd freaking time that the danger server went down in three months. It seems like every month something is wrong with their servers. Not to mention the phone is a piece and it’s battery life sucks. I can’t believe I bought this phone…I am a dumbass…we are all dumbasses.
October 6th, 2009 at 11:52 pm [ Quote ]
read what I wrote if you want to know anything about being with tmobile since the beginning. also, speaking of customer service? lol with almost all of the issues i have had, “well, im sorry we cant do anything about that unless u get another phn” is the most response I would get. valued customer? pfft
October 7th, 2009 at 12:19 am [ Quote ]
Ok guys my email just came back, you have to go to settings and change your name where it adds .COM to it but I got all my old emails back, now I’m just waiting on contacts,notes,journals,pictures, texting to stop displaying numbers
October 7th, 2009 at 12:28 am [ Quote ]
i got 50 additional minutes, 6 months credit for 34.99 data services and my plan is the old 19.99 one (they made sure to let me know that)…an early 2yr upgrade for special pricing on devices and an additional 20.00 on the bill thats due because the last time i called to talk to someone i was left on hold for one hour without anyone checking back (i opened up a nice big can on them) and if my contacts dont come back soon along with my internet and myfaves client i will do it again….and again….and again….
October 7th, 2009 at 12:56 am [ Quote ]
yes my real name is jesus and i couldnt care less about religion
whos to say that people cant be “good” without a bunch of silly stories?
plus a sidekick message board is the last place youd want to argue about this nonsense
come on people
how long have we had our sidekicks?
we all know its more then a “phone”
its a lifestyle
sure its fallen a bit behind the competition but does a touch screen really make all those other phones that much better?
all i know is i pay $20 a month for unlmited everything (on 3G) and those other idiots pay $35-$50 and STILL have to pay for texts
this is the ONLY time something like this has happend and it was only a couple days
you act like verizon sprint att somehow magicaly back up your contacts for you for FREE
the sidekick was the first phone to do this for us
i work at an electronics store and i hear people everyday complaining that they lost all the there contacts
ive had my 500+ contacts for about 6 years now on 5 different sidekicks
so for alll those complaining and “threatening” to switch carriers then go right ahead and stop posting on a sight for sidekick fans
you cant begin to understand what makes the sidekick a sidekick
i bet your all newbies anyways and we dont need you in our sidekick community
October 7th, 2009 at 1:18 am [ Quote ]
I believe God. That **** was funny. That is all.
October 7th, 2009 at 1:57 am [ Quote ]
Does anyone know if it prepaid users also get anything out of this? I at least spent over $100+ on refill cards. If I don’t get anything in return im gonna be switching services.. -_-
October 7th, 2009 at 6:03 am [ Quote ]
I got $32 in credit from those Bucksters
October 7th, 2009 at 6:52 am [ Quote ]
so since you got your 5 contact clients we obviously gonna have to wait for the rest huh?! Sheeeesssh…As a manager i cant keep saying “who is this?” everytime i get a text or phone call…REALLY UNPROFESSIONAL!
October 7th, 2009 at 8:34 am [ Quote ]
What do prepaid account holders get? I ask this question becuase I don’t know what I should say when I call the company for something.
October 7th, 2009 at 8:50 am [ Quote ]
me 6$ =(
October 7th, 2009 at 9:38 am [ Quote ]
I dropped tmobile completely and got an iphone. thank god.
October 7th, 2009 at 9:47 am [ Quote ]
Did anyone get any discounts for cancelling there contract after this? My service came back up just fine, and now it went back down and I lost all my contacts (Didn’t happen before) and to top it all off, my phone is starting to cut itself off and on. I think I have a battery problem now, because the phone has been trying to connect for the last few days! This is just getting ridiculous. I am somewhat pissed off and regretting that I renewed my contract in May to get this sh*tty phone!
October 7th, 2009 at 12:04 pm [ Quote ]
How come I have my email, but not my pictures, wtf where’s my notes and stuff,,,,ughhhh
October 7th, 2009 at 2:45 pm [ Quote ]
i cant do ANYTHING on my phone now!
October 7th, 2009 at 3:38 pm [ Quote ]
Hey Joey, if our fave 5 isn’t showing up, are the calls we have with the numbers that are on it still free? Or are they going to use up our minutes?
October 7th, 2009 at 10:57 pm [ Quote ]
they are still free, even though they don’t show up on your phone because of the client is part of the data through danger, the actual fave 5 numbers that you have are set in the t mobile system. so you don’t need to worry. if you log into your account on t mobile online you will see in the bottom left your fave 5 numbers are still shown unlike the rest of your contacts. so the numbers are still looked at as free. no worries.
October 7th, 2009 at 11:55 pm [ Quote ]
my sidekick still not working… I have a big *** red X and lil green letter on my sceen…. please anyone help…
October 8th, 2009 at 8:14 am [ Quote ]
Still no contacts / notes / bookmarks!!!!! WOW this is ridiculous!
October 8th, 2009 at 10:53 am [ Quote ]
I still don’t have my Address book back, and emails accounts and saved emails still haven’t come back. I finally got my G7 on Tuesday evening about 8PM. I also immediatly got a text message from T-mo saying that they would credit me 1 month data service, it saved me a phone call so that’s kool… This past weekend I spent a good amount of time at a Verizon kiosk, I’m just about to the point of jumping off. If they don’t leak a newer and better Sidekick for release soon, I’m gone. You can’t beat the interface and keyboard, but I’m tired of the **** service area and shotty signal.
October 8th, 2009 at 5:03 pm [ Quote ]
Jumped ship and got an iPhone, beSt decision I ever made. Didn’t even have to pay the fee……so long
October 8th, 2009 at 7:12 pm [ Quote ]
Dude how did you manage that??? I wanna do the same thing! This phone is still giving me problems!
October 8th, 2009 at 8:29 pm [ Quote ]
Call them up and demand that you be released from your contract and I told them that I’d they did charge me I would not pay
October 8th, 2009 at 9:43 pm [ Quote ]
ALL RIGHT, LISTEN UP.
AS OF 8:30PM EASTERN STANDARD TIME THE OFFICIAL WORD FROM T MOBILE IS THAT CONTACTS WILL START TO BE RESTORED BY TOMORROW NIGHT AND SHOULD BE FULLY RESTORED BY SUNDAY NIGHT OCTOBER 11TH. NOW OBVIOUSLY THIS COULD ALL CHANGE AS DANGER IS HAVING ISSUES REBOOTING THEIR SYSTEM. WHAT WILL HAPPEN IS YOU WILL START TO SEE NAMES SHOWING UP WHEN YOU RECEIVE CALLS AND TEXTS FOLLOWED BY THE ACTUAL CONTACTS BEING RETURNED TO THE ADDRESS BOOK WITHIN A SHORT TIME AFTER. IF YOU ARE SEEING NAMES INSTEAD OF JUST RANDOM NUMBERS SHOWING UP THEN YOU ARE ON TRACK TO BE HAVING YOUR ADDRESS BOOK FULLY RESTORED.
THIS WAS THE OFFICIAL WORD AS I LEFT MY T MOBILE STORE TONIGHT. OBVIOUSLY THIS COULD ALL CHANGE AS WE ALL KNOW HOW DANGER (MICROSOFT) IS NOT THE MOST RELIABLE LATELY AGAIN, I WILL TRY AND ANSWER AS MUCH AS I CAN FOR YOU GUYS.
October 9th, 2009 at 1:21 am [ Quote ]
1h and 42 min till tear t-mobile a new one im going to demand 19.99 data rate plan since i got a g1 before and it sucked i had to get a new rate on the data plan and im going to demand that my complete bill is paid for this month and if not im going to tell them im not going to pay for service anymore get an iphone and go to at&t and im not paying the cancellation fee.
October 9th, 2009 at 3:16 am [ Quote ]
hell yes it worked just be all pissed and say u want to talk to someone in charge and say u lost your job because u lost all u contacts and if they ask why u removed the battery just say that u did it the night u lost net access
October 9th, 2009 at 6:50 am [ Quote ]
Just Spoke with a T-mo rep and was informed that yes Pre-paid will get the one month, $35, credit as well.
October 9th, 2009 at 1:56 pm [ Quote ]
Well I have Tmobile when Tmobile was voice stream this is the 1st time I have a problem just patience wait and I got a text saying 19.99 credit for the problem
October 9th, 2009 at 4:17 pm [ Quote ]
Ok so after 2 days of constant naggin, they allowed me to upgrade to the my touch for $150 and I didn’t even qualify for the upgrade!
October 9th, 2009 at 7:04 pm [ Quote ]
I just called and they offered me an upgrade when I’m not eligible until Fe.
I couldnt do it because I just cant give up my $19.99 a mo service … I dont want to lose that forever.
So im sticking it out … 8 days later.
October 9th, 2009 at 7:04 pm [ Quote ]
*February
October 9th, 2009 at 7:26 pm [ Quote ]
hey sara,
i just wanted to let you know, as long as you switch to a phone that offers a data package you should be able to keep the 19.99 a month data plan instead of having to pay the new price. i have had a few people come into my store that have switched phones because of all this, and i gave them the 19.99 price. if you call them again, or go into a store, simply explain to them that you have been a loyal customer and though you could just cancel your contract and jump ship you are still willing to stick with t mobile, just want to switch phones, they should give you the grandfathered price. if not, call up customer service and tell them everything i have told you.
October 9th, 2009 at 7:35 pm [ Quote ]
Guys don’t fall for their upgrade ****. You shouldn’t have to pay a dime and especially get a new phone ? Forget that , not only did they lose your data but they want you to pay more money to buy a new phone. Do not put up with it. By the way, I’m typing from my iPhone now. And a lot of you are saying “why are you on here then”. It’s because I’m intrested in how things are going…..one last thing, I just mispelled like 50 words and this phone fixed it with out me choosing a word . The iPhone is powerful .
October 9th, 2009 at 7:43 pm [ Quote ]
Thanks Joe — I have been with Tmobile for 7 years and with Sidekick since Sidekick 2.
Now I havent looked at any other phones because I love my Sidekick — but with all the Microsoft/Danger **** I’m concerned the kick is going nowhere. Especially since the LX 09 has such little improvement — i still have the original LX.
I asked the counselor for a comparable device and she advised me to go with the Google phones of course — I HATE the G1. Or a Blackberry — eecckkk
She said no matter what phone i pick i’m looking at a $15 a mo increase.
Now I saw you mention earlier that T-Mobile has plans for the Sidekick so I’m thinking I might stick it out …
October 9th, 2009 at 8:13 pm [ Quote ]
alright i wasn’t going to comment back on this, but something you said is REALLY bothering me. if you have been with t mobile for 7 years and in fact have been a loyal sidekick user, then i would demand that you are allowed to keep the 19.99 price. t mobile has the best customer service dept that is no secret, and for someone who has been such a loyal customer you deserve to keep the low price. we should be bending over backwards to keep you aboard the t mobile ship and i honestly want to say thank you for sticking with us as long as you have.
also, the g1 is really nothing like the sidekick, though i work for t mobile and shouldn’t really say any negative things about any of our phones i will say this, if you use your sidekick primarily for texting and keeping in contact with friends then the g1 is not for you and i wouldn’t want you to have to settle for less then what you really want. the same thing for blackberry, blackberry is designed for a completely different consumer group, and you will quickly find if you switched to a blackberry that the interface is not as simple as that of the sidekick as well as the size and postitioning of the keys just leads to frustration. i tried using a blackberry for a few days while i had to send it my sidekick for repairs and it left my head hurting.
hope this helps.
October 9th, 2009 at 8:17 pm [ Quote ]
sara,
alright i wasn’t going to comment back on this, but something you said is REALLY bothering me. if you have been with t mobile for 7 years and in fact have been a loyal sidekick user, then i would demand that you are allowed to keep the 19.99 price. t mobile has the best customer service dept that is no secret, and for someone who has been such a loyal customer you deserve to keep the low price. we should be bending over backwards to keep you aboard the t mobile ship and i honestly want to say thank you for sticking with us as long as you have.
also, the g1 is really nothing like the sidekick, though i work for t mobile and shouldn’t really say any negative things about any of our phones i will say this, if you use your sidekick primarily for texting and keeping in contact with friends then the g1 is not for you and i wouldn’t want you to have to settle for less then what you really want. the same thing for blackberry, blackberry is designed for a completely different consumer group, and you will quickly find if you switched to a blackberry that the interface is not as simple as that of the sidekick as well as the size and postitioning of the keys just leads to frustration. i tried using a blackberry for a few days while i had to send it my sidekick for repairs and it left my head hurting.
hope this helps.
October 9th, 2009 at 8:24 pm [ Quote ]
Joe — you said it perfectly. I HATE the blackberry keyboard. I just love the sidekick bottom line. I just wish they would get up to speed with technology of other phones out there now.
I really do appreciate your input it helps a lot. Is there a different department I should speak with? Is there a loyalty department?
I was not treated the best by that rep but I can understand the frustration of dealing with all this **** and taking call after call when you cant really tell the customer much – So i went with what she said.
You are really making me feel better about this whole situation …
October 9th, 2009 at 8:41 pm [ Quote ]
sara,
though i can understand the customer service reps frustration with this situation it still does not justify them being anything less then grateful to you for your continued loyalty to our company. now, for when you call and it asks you the nature of your call just say customer service, and i think it asks you to explain the nature of your problem as well, say customer service for that as well, there are a few different departments that would need to handle the various issues you are wanting to tackle and by saying just customer service they can direct you to where you need to go. also, just some advice when you call, do not let the rep lead the conversation. make it very clear to them why you are calling and what you want done and have them work with what you have said, we have guidelines with how we are to handle situations but truth be told, when it comes down to it, we can do whatever we want. if you are still not satisfied with what your told, don’t take no for an answer, ask to speak with their boss or someone in charge. don’t back down, persistance will get you pretty far in the cell phone bussiness believe me. if you are still on the fence about switching phones after all of that, go to our website and check out our new motorola phone coming out, its a touchscreen and also has a slide out keyboard that is pretty functional, it would probably be the next best thing when it comes to being compared with how easy it is to stay in touch with people when you use your sidekick.
again i hope all this helps, and i wish you luck when you call. as i am sure you know, when calling customer service you never have the same experience twice lol.
October 9th, 2009 at 8:47 pm [ Quote ]
Took the words out of my mouth .. NEVER the same experience twice. I will poke around on the website and if I see anything I will call.
If not I’ll wait it out — i still dont think the $20 credit is enough compensation — so if I call I will go with your advice.
I will let you know — Thanks again
October 10th, 2009 at 5:11 pm [ Quote ]
because of the loss of the calandar & the notepad, I owe $90 for 2 missed appts. & my son lost ALL of his lyrics to his music! This is totally unbelieveable! thank god I saved 230 phone numbers to my sim card, but I am still missing about 100 that I forgot to save. I get one $20 credit for my phone & my son a $35. We pay $150 a month!
October 11th, 2009 at 3:59 pm [ Quote ]
So lets say, i just upgraded to the lx09 when it came out, And now i want to upgrade to the mytouch3G, So Do i get it for the low price like 150 i think, and keep the 19.99 data plan i have with the sidekick?
October 28th, 2009 at 10:49 am [ Quote ]
The only problem I have is not having any data stuff in my download catalog. I cant buy anything etc.
And the other day for the first time I couldn’t make any outgoing phone calls. Nor texts.
Should I still call and tell them?
November 8th, 2009 at 3:07 pm [ Quote ]
i still haven’t gotten ANY of my notes back & it’s been a month! WHAT DO I DO?! i heard people who don’t end up getting there data back, receieve $100 or something, is this true? im just geting really aggravated with all this!
December 2nd, 2009 at 7:10 pm [ Quote ]
I been still having some troubles and didn’t receive anything! I lost more than contacts. Its been frustrating!
February 3rd, 2010 at 11:32 am [ Quote ]
I have had my sidekick for awhile and when the sidekick outage first happened I didn’t no and I called to find out what was going on and they let me no customers who contacts didn’t come back after they updated the sidekick danger system would receive a hundred dollar credit I received two $ 24 dollar credits and had to keep calling to find out what was going on I haven’t gotten any of my contacts back or my device album pictures or any notes or appointments that were saved and that’s what the sidekick is made for I like the sidekick but it does load slow but any ways just called last night about the same issue and it happened back in october and I told them how angry I was and they gave me a $50dollar credit I didn’t get what I should have gotten but im satisfied with what I did get good luck if your still having problems like I am then I say call them and speak with a supervisor and they should help you or if you’re not satisfied go with another cellular phone company I tod them for all of my trouble I should and they straightened right up I had to fuss and curse and fight with but they at the end understood and helped a little