Good News, Everyone! Contact Recovery

Good News, Everyone!

T-Mobile has posted instructions on how to download your contacts and restore them to your Sidekick. Basically you log in to your account at my.t-mobile.com and a new link will appear on the front page, “Restore your contacts”

mytmofrontpage

Once you click on the link to Restore your contacts, it’s a 2 step process to fully restore contacts. Download the contacts to your computer, and then upload the downloaded file to your Desktop Interface. It will probably take a few minutes for them to appear on your device after this.

This is only the first phase of recovery, as T-Mobile, Danger and Microsoft have stated that the remaining PIM data (Calendar, Notes and ToDo’s) as well as Photos saved to the backend and not your SD card will be returning shortly. Perhaps through a similar method.

Let us know in the comments how the recovery goes and if you were in the group that lost all their contacts, or some of them. We’re curious to know!

95 Responses to “Good News, Everyone! Contact Recovery”

  1. ABERCROMBIEDUDE913 Says:

    Good Ta Hear.! =D

  2. ABERCROMBIEDUDE913 Says:

    That’s Good To Hear.! =D

  3. Ama Says:

    I’m soooooo HAPPY! Even though I switched to G1, they said I can still get my contacts back =)

    Today is a GREAT day!!! Wooo!

  4. samantha juavon Says:

    And what about those ppl that dnt have desktop/internet availability?

  5. im still want 2 sue Says:

    It only works on a pc im on my damn lx now an still nothing an im not by a pc… by the way wood like 2 give thanks 2 all the staff @ hiptop3.com wit out yu I wood do jail time cus I want vent online lol…. respect…an one love..

  6. im still want 2 sue Says:

    Opps my bad I ment I would not be able 2 vent yu no what I mean..

    Male
    32
    Sk1,2,3,08 lx an 2009 an what’s next don’t no humm will I stay who noes would I sue them yes they fukced up

  7. meme Says:

    you have to store( did i use the correct word?) them on your mac/pc before you can import the contacts back into your LX. I got mine…but some of my contacts’s numbers are missing. Luckily, it was only a few people I haven’t spoke to in a long time (besides my girlfirned’s sister) so it’s not such a bad thing.

  8. im still want 2 sue Says:

    Lookin 4 nu ladys 2 chat wit an nu friends send vcard 2 rude107@yahoo.com

  9. Someone Says:

    samantha juavon on October 20, 2009 at 6:10 am said:

    And what about those ppl that dnt have desktop/internet availability?

    There’s always a school computer, or library. I’m sure a friend/relative will have a computer. You also might be able to visit a TMobile store and use their computers.

  10. Grae Himself Says:

    So did any one else not get all there contacts back, most of all my people are back but if you I had multi numbers of emails for them that didn’t all come back. Why is it so hard for Microsoft to do anything right the first time ( windows vista)?

  11. recognizedakick Says:

    I GOT MY CONTACTS BACK!!!! YAAAAAAAAAAAAAAY!!! FINALLY!!!!!!!!!!!! i AM A HAPPY CAMPER!! =D Just wish they all wudve comeback…still missing quite a few, but hey!!!!!!!!!! My address book now reads 182 instead of 50!! YAY ME!!!!

  12. Grae Himself Says:

    recognizedakick on October 20, 2009 at 7:22 am said:

    I GOT MY CONTACTS BACK!!!! YAAAAAAAAAAAAAAY!!! FINALLY!!!!!!!!!!!! i AM A HAPPY CAMPER!! =D Just wish they all wudve comeback…still missing quite a few, but hey!!!!!!!!!! My address book now reads 182 instead of 50!! YAY ME!!!!

    you shouldnt be that happy at a half-ass job. They should not say here are your contacts if its not all of them. plus what about are data all that’s not back yeah. This seems to be mircosofts thing to put out a product that is not really ready and just ad to it all together along the way. If it took them two and a half weeks to get this piss poor incomplete list of contacts back to some of us. imagine how long its going to take to get all of out data back. I mean I have to assume the people who are downloading the contacts to begin with are the people who were they thought the data was lost for good. otherwise it would have come back to our phones just like all the other people whom already had the contacts back a week ago. IE: we would be the the $100 gift card people which is sub par compensation for whats going on. If this the way its going to be run from here on out then its time to say good bye to the sidekick.

  13. spicaly Says:

    most of mine are back, probably 10 or so it just shows their name and not a phone number, so not completly perfect

  14. bubba Says:

    yeah, some contacts have the name only no other info.

  15. snuzzle Says:

    Yup, half-assed job. I had over 50 contacts, now I have only 29. And like Grae HImself said, not all the information is there in each contact. Some lost multi-emails, some lost multi-phone, and it looks like most )if not all) lost address. So, do we lose out on the $100 since the “recovered our data”? If so, that’s crap.

  16. snuzzle Says:

    Oh and I have to go through and reassign any picture IDs I had to each contact, too.

  17. Anonymous Says:

    snuzzle on October 20, 2009 at 8:31 am said:

    Oh and I have to go through and reassign any picture IDs I had to each contact, too.

    I’d expect those to come back soon.

  18. jay Says:

    Yeah I lost alot of contacts as well or some are just blank! I had over 140 contacts now I only have 72!!

  19. Alessandra Says:

    I’m happy now since I have 136 contacts back, I probably had alittle more but I’m not worried about that since the rest seemed to be doubles of some contacts that I thought weren’t there. The way I look at this is that these were all my contacts that I got from building my addressbook from the first few months of owning a Sidekick back in 2005. 1 wasn’t there but that’s okay I have that contact re-added to my addressbook, atleast it’s some progress being made! ๐Ÿ™‚ I can’t wait for the rest to come back, if it does. Either way I’m happy that I’m looking at my addressbook that’s back with restored contacts with their numbers and e-mail addresses and not just 5 contacts which were MyFaves contacts, surprisingly, only 2 of them were doubles and I cleared that out so it’s good, now I can’t wait to get my notes back, I could care less about the bookmarks on my end. ๐Ÿ™‚ Also they should give us the option to label our contacts as Mobile, work etc. It’s no fun if you can’t still do it.

  20. ex-slidekick user (sk09) Says:

    FAIL! I have some numbers back but a crap load are just empty names!
    And numbers that I had back, are now gone again!

  21. ncmacasl Says:

    NOPE! see screenshot here: https://twitgoo.com/4fdl2

  22. CA5H Says:

    ncmacasl on October 20, 2009 at 9:36 am said:

    NOPE! see screenshot here: https://twitgoo.com/4fdl2

    same sh*t happened 2 me! wth man?

  23. sam Says:

    I am glad to Microsoft/Danger becasue contact recovery is worked YAYA

    Thank you

  24. eunice Says:

    Okay, well I got some of my contacts. I had 149 contacts on my phone I think. And now I have 133 contacts and yes about 5 people didn’t have a number so I had to email and call other people that knew them in order to get their number. This sucks I still have to do all this extra stuff just to get my stuff in order! I’m still missing some contacts but I have no idea who. I guess Tmobile recovered most of their data and not all of it.

  25. Nyce Says:

    It tells me my contacts cannot be restored at this time and its more like 700 that I have lost so I will really have a huge problem if this doesnt get fixed overall

  26. Ed Itorial Says:

    This appears to be a big lie. Microsoft has NOT ” recovered most, if not all, customer data for those Sidekick customers whose data was affected by the recent outage”. The recovery process is only for PHONE NUMBERS for SOME USERS according to their OWN NOTES. Here is what it says:

    “5. Your contacts should now populate on this screen which means they have been downloaded to your Sidekick.
    Note: This will only include phone numbers at this time.”

    ALSO says:

    “What about my to-do lists, calendar entries, notes, and pictures?
    Microsoft/Danger continues its efforts to recover pictures, calendar entries and to-do lists, which may be available in the future.”.

    AND SAYS:
    Why did I get an error message when I attempted the download?
    Microsoft/Danger is still in the process of recovering some customersโ€™ data. We ask that you continue to check back on My T-Mobile as we expect that they will continue to recover more customer data. If it is determined your contacts cannot be recovered, you will be notified by October 29 along with the $100 Customer Appreciation Card. Once again, we sincerely appreciate your patience.”

    Link at: forums.t-mobile.com/tmbl/board/message?board.id= Sidekick2&message.id=24701#M24701

  27. Skidmark Steve Says:

    5-by-5 here

  28. Sir Spreadsheet Says:

    Got my contacts back but all the special characters are ?? — for example Andrรฉ became Andr??. Pretty sad.

    Worse, I don’t have my notes, I don’t have my calendar, and I don’t have my AutoText entries, of which I had several hundred.

  29. Sir Spreadsheet Says:

    Oh, I also haven’t gotten a single one of my bought-and-paid-for ringtones and applications, of course.

  30. SK09Oregon Says:

    DOWNLOAD CATALOG?
    I have no apps, no communitys and no way to get them. Is everyone else like this? And NO I had 600+ contacts, it only gave me 46 back. Fuck u tmobile.
    I pay you.

  31. oiiCUNT Says:

    I live in aus right, and my internet was fuckin upp, so I went to the Telstra store and they tried to fix it, but they erased my entire memory card. Photos, contacts, notes, callendar dates, everything ๐Ÿ™ but then the next day it all magically came back, its been a rouph week ๐Ÿ™‚ haha, telstra is severly fucked up if they wanna seriously stop selling one of thebest selling teenage phones, the hiptop slide. And im on mine noww ๐Ÿ™‚

  32. RandolphStreet Says:

    YES it worked!!! i even did it at work ๐Ÿ™‚ no need to plug your phone in
    just download the file
    and go to the desktop manager and inport the file
    and BAM there on my kick
    some were missing but i didnt care about them any way!!!
    HOLLA!

  33. serpentor Says:

    Half of my contacts are missing numbers/emails

  34. derald Says:

    didnt work for me. It starts downloading and then says i have a connection problem but my connection is fine. can anyone help?

  35. smack Says:

    mine does the same thing. i think it may mean they havent gotten ur data yet.

  36. derald Says:

    Well they need to quit playin around I needs my contacts!!

  37. Anonymous Says:

    All that has been restored are contacts. Apps, Ringtones, Notes, To-do’s, and others will be sent out when possible.. So please stop complaining that you got your contacts back, and not anything else. If you would read the article completely, maybe you would know this.

    Monthly-charged applications could probably get credited, however, I lost everything on my phone; except for my applications.

  38. rey Says:

    Only thing that’s bugging me right now is that I was able to only do this once.
    But since I did mine around 3pm I’ve been trying to do my girls restoration but the page is not loading up.
    The site is down.

  39. Dan the man Says:

    I try but the link doesnt work once I click Restore my contacts on my tmobile… I have connection because im typing, but I get a “problem loading page” on the my t-mo…

  40. Corrine Says:

    It was awesome that I could get my contacts back but im still missing stuff!
    I was one of the very unlucky thaat lost absolutely everything:(

  41. cheyenne Says:

    Dan the man on October 20, 2009 at 7:33 pm said:

    I try but the link doesnt work once I click Restore my contacts on my tmobile… I have connection because im typing, but I get a “problem loading page” on the my t-mo…

    same thing is happening to me..what should i do?

  42. mad Says:

    i still get an error message this phone is a paperweight after all these years and 100 dollars will not be enough for me to keep this piece of shit

  43. myspace.com/fruityskate Says:

    Wtf. I can’t get on a computer. Thanks a lot tmobile.

  44. Setnakt Says:

    I haven’t tried it yet, but like someone said, if you had “special characters” don’t expect them to show. I knew this already because now that sync is back I’ve got all my (new, made post the outage) to-do list back upon a hard resit, but all the special characters are changed to “?”. Not just unusial characters like stars and the like, even normal “special” characters that the device itself not only is supposed to support but are on the “insert character” list (like the “ยฅ” currency symbol. Oddly enough if placed in the notes these all DO reappear properly. So wtf?!? You can tell it’s a microsoft server if it’s this sad and pathatic.

  45. dan Says:

    sucks if you got a new phone, wont let you even try says not a valid sidekick plan, make sure your usuing the right #

  46. Taylor Says:

    God, I feel bad for the people who have clients or stuff that has to do with their work on the Sidekick.

  47. Kara Harkins Says:

    I had lost all of my contacts before as well as pretty much everything else on my phone. They recovered most of my information except for putting all my settings at the default and severely messing up my email — I have nothing to my alternate accounts and am not even sure how much I lost on my tmail account.

    It looks like the contacts count is right, but the data itself is bad. While some of them look like they may be right at first glance you quickly notice the following:

    no physical addresses in the ones I looked at
    no IM listings for the ones I looked at
    some contacts with just a name (huh? why would I even add the record in the 1st place)
    I am sure I will discover oddities as I go along

    T-Mobile has pretty much refused to work with me when I called them, offering me close to the store price on a new phone/plan. They also raised my overage (by more than double!) with this bill and no warning (their explanation: ‘well, sometimes rate plans change, we are not sure why you were not told’).

    Goodbye Sidekick, hello Droid.

  48. recognizedakick Says:

    Grae Himself on October 20, 2009 at 7:37 am said:

    recognizedakick on October 20, 2009 at 7:22 am said:

    I GOT MY CONTACTS BACK!!!! YAAAAAAAAAAAAAAY!!! FINALLY!!!!!!!!!!!! i AM A HAPPY CAMPER!! =D Just wish they all wudve comeback…still missing quite a few, but hey!!!!!!!!!! My address book now reads 182 instead of 50!! YAY ME!!!!

    you shouldnt be that happy at a half-ass job. They should not say here are your contacts if its not all of them. plus what about are data all that’s not back yeah. This seems to be mircosofts thing to put out a product that is not really ready and just ad to it all together along the way. If it took them two and a half weeks to get this piss poor incomplete list of contacts back to some of us. imagine how long its going to take to get all of out data back. I mean I have to assume the people who are downloading the contacts to begin with are the people who were they thought the data was lost for good. otherwise it would have come back to our phones just like all the other people whom already had the contacts back a week ago. IE: we would be the the $100 gift card people which is sub par compensation for whats going on. If this the way its going to be run from here on out then its time to say good bye to the sidekick.

    What the heck are u talking about? I didn’t understand a word of that. Seems like u were just rambling. Yes, Microsoft made mistakes…but im thankful for what I was able to get back. You can’t be 100% better in 1 day. Recovery takes time.

  49. Kara Harkins Says:

    T-Mobile is way out front in terms of my lost time this month. The $100 (if they actually give it to us) is a pittance just compared to that, even if they do recover all our data in the end.

    Does anyone know if $100 will be credited to your account or your phone#? I ask because my bill lists my partner’s number too. She is not as mad at t-mobile as I am (not that she is happy with them) so she is deciding what to do. As long as I am paying the bill with my credit card anyway it would be rubbing salt into the wound again if they told me the credit was only good for the time I was playing with a new Droid anyway. I wonder if they have gift certificates?

  50. Junior Says:

    is anyone else having problems with their download catalog not loading?!



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