Nationwide Outage for Sidekick Data Service

The reports are lighting up like a Christmas tree on SignalStrength and T-Mobile’s Customer Care confirmed that we are in the midst of a nationwide outage of the Sidekick Data service. It started late last night/early this morning and the 2-dots have been dancing all day long for everyone. So stop toggling airplane mode, put your Sidekick down, take a deep breath and relax. We’ll get through this together. T-Mobile didn’t give an estimated time of resolution, but said things should be fixed “shortly”. If it’s really impacting you, you might have some luck calling Customer Care and requesting a credit on your bill for the outage. Usually this will be in the form of free minutes or a $5 credit.

663 Responses to “Nationwide Outage for Sidekick Data Service”

  1. KJM Says:

    well, folks, I’ve made the switch to a Blackberry Curve. I got tired of playing this wait and see game. If I had to rebuild my address book, I might as well do it on a new phone and in a good old fashion organizer. My notes, well, those so what. My life with Jesus is more important!

  2. LSLWK Says:

    gina on October 2, 2009 at 5:55 pm said:

    @ criz.

    no this is affecting all sidekicks. 3, lx, 2008, whatever.

  3. ross Says:

    well that does it – I’ve had enough – my letters are in and im switching over tomorrow – this sidekick business is a thing of the past – the service is spotty the customer service is unacceptable and frankly the sidekick is just plain old – there’s really no reason to stay – if you ask me, I wouldn’t be too surprised if MS took a look at the system and said – “this is old” we can’t work with this – lets just shut it off and wait for everyone to get tired of our lame excuses – Then we will rework the entire system and sell new hardware and service.

    OR

    They just suck – either way I’m a verizon client now for F’m

  4. jness bent Says:

    my Husbands out to sea, i needed my email thats the only way Im able to comunicate, MY daughter is disabled and All her dr., Therapy, specailist phone numbers r Gone, I need my CONTACTS!!!!!!!!!!!!!!!!!!!!!!!!!!! I dont care about $100 gift card! They should give us the option to get new phones of our choice!!!!!!

  5. alex meleka Says:

    I commented this on my sidekick this fone gets me so pissed I hate it so much it doesn’t respond well and the internet sux ***. And I still don’t have my contacts yet… damn the camera is so slow it sux so much the gps isn’t very good I know better shortcuts I hate tmobile don’t buy a sidekick

  6. alliemarie Says:

    From what I remember the information that tmobile provided for the sidekicks data cover ups . Was the data coverage for out phone bills. Mine was covered. Im so thankful. But what was also included was a $100’s . We can use it for our cell phone bill, get ringtones, buy cases anything. And now that offer is gone. The whole updated info is gone and now its talkn about 5 dollar coverage. Sorry that’s not cutting it. My bill is almost 100 bucks a month. And im not even purchasing ringtones allpapers all that good stuff. I am thankful my contacts and internet is working.. Etc.. But I would’ve spent money on music stuff. And to top off when I am making outgoing calls my info is coming up unnamed out of the area. And incoming says out of area, not available and stuff. Its pretty crazy. Espcially that metro is getting sidekicks. Depletes the whole fun of sidekicks. Idont even want my sidekick anymore. I waited 4 years for one. Now I got the new lx 09. Im kinda oveer it. I want a blackberry or a sleek TOUCHscreen. Would be cool.

  7. dannyboy Says:

    Man iam pissed my download catalog don’t work and I got sklx 09 and I can’t get myspace

  8. Britt Says:

    Does this outage also effect our download catalog because mine isn’t working at ALL?

  9. Allison Says:

    They changed update on what they were going to give us in return.

    2 weeks ago. I remember my cellphone bill was due on the 15 of oct. They said specifically. They will cover all sidekick data plans. My bill is normally 97 bucks. This time i appreciated it so very much. They covered my sidekick data plan. I only paid 60. AND they also included that they will give us all $100s. I assume it was going to be a card or something available only thru an email w a confirmation number or something for us. In any way shape or form. We would be able to use that money for our phone bill, or apps, songs, accessories at the store. But now its a whole other update that they placed up there.
    that isn’t fair.
    its false advertisement.
    You guys lied.
    Half way at least.
    Whatever.
    What can you do?
    This world is always going to be like this.
    Peace you guys.
    Good luck!
    I cant wait to buy some music though!!

  10. nance Says:

    I got my contacts restored online instead of just receiving ’em in my phonebook. Go to http://www.tmobile.com/sidekick on a computer and you should see the forum on the page ’bouts restoring contacts. Click on the link “How to Restore Contacts” and follow the directions, oh you gotta have a tmobile account for this…if you haven’t.

  11. Anonymous Says:

    champ on October 2, 2009 at 10:17 pm said:

    damn t mobile…ive been having problems with my sidekick since i bought that crappy sk slide…not this one…come on…either getting a blackberry or switching service….***** uncalled for lol….

    nance on November 1, 2009 at 7:19 am said:

    I got my contacts restored online instead of just receiving ’em in my phonebook. Go to http://www.tmobile.com/sidekick on a computer and you should see the forum on the page ’bouts restoring contacts. Click on the link “How to Restore Contacts” and follow the directions, oh you gotta have a tmobile account for this…if you haven’t.

    nance on November 1, 2009 at 7:19 am said:

    I got my contacts restored online instead of just receiving ’em in my phonebook. Go to http://www.tmobile.com/sidekick on a computer and you should see the forum on the page ’bouts restoring contacts. Click on the link “How to Restore Contacts” and follow the directions, oh you gotta have a tmobile account for this…if you haven’t.

  12. Twan Says:

    aint shyyt haapnin wit my fone but all I gotta say is dat u mufukkas is really slippin

    sellin yo **** to metro pcs, wakest fone service in world, stupidest thing yall kuda eva did

  13. carlos Says:

    kyle on October 2, 2009 at 2:44 pm said:

    stfu about your shitberry, iphone all the god damn way you punk *******

    Lmfao that’s the spirit buddy



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