Sidekick Slide Powering Off?

We’ve heard a number of reports from various people and sites that there’s a pretty serious flaw with the Sidekick Slide. Those of you that have moved away from the familiar flip of the Sidekick devices may have noticed that this change comes with a problem. Your Slide turns off when you slide the screen. Word has it that this problem existed with the pre-production devices, and we wonder how in the world this was acceptable for production devices. But nevertheless, it appears that this issue isn’t just a few unlucky folks. The crew over at Engadget gave their Slide a test and said it happened 2 out of 30 or so slides. Any true Sidekick users knows that opening the screen 30 times in a day is nothing! BoyGeniusReport says that this is happening with 2 of their devices, and we’ve heard a number of reports from various users via email. To make matters worse, your data is wiped out when this happens. Luckily it’s all returned thanks to Danger’s servers, but if you don’t have coverage, you’re out of luck until you do.

The culprit appears to be a loose connection for the battery. We’ve heard reports of people using a small bit of folded paper or business cards as a shim to wedge the battery more securely in place to fix the problem. No official word from T-Mobile or Danger yet though. So if you’re Sidekick Slide is resetting when you slide the screen, give T-Mobile a call and let them know.

26 Responses to “Sidekick Slide Powering Off?”

  1. ztretch Says:

    T MOBILE, U GUYS R F’N RIDICULOUS!!!
    WILL U EVER GET THIS **** RIGHT???
    4 YEARS OF SIDEKICKING AND I AM NOW AWAITING THE ARRIVAL OF PHONE #32
    (THE PHONE COUNT WAS VERIFIED MY CUST CARE THIS AFTERNOON)
    I’M ALL JACKED UP ON MOUNTAIN DEW AND READY 2 GO APE **** ON THE NEXT TMOBILE EMPLOYEE I C!!!

  2. overlord Says:

    …This wasn’t T-Mobile’s fault. Its just the way Motorola positioned the battery contacts within the case. The paper trick works perfectly fine. All they need to do is make a slightly bigger battery or some other permanent fix and it will be fine.

  3. Treckless09 Says:

    Yea I agree with ztretch..tmobile is slippin and its gunna make alot of ppl jump ship…im thinkin about it

  4. rad55 Says:

    I already did. I jumped over to helio…. just saying….

    ps. i love my ocean 😀

  5. thizzrdie Says:

    overlord on November 14, 2007 at 1:54 pm said:

    …This wasn’t T-Mobile’s fault. Its just the way Motorola positioned the battery contacts within the case. The paper trick works perfectly fine. All they need to do is make a slightly bigger battery or some other permanent fix and it will be fine.

    How is it not T Mobiles fault. They test there phones, don’t they? They shouldn’t have released it. I don’t know any other phone company that woul allow that to happen. Step your gang up T-Mobile.

  6. Ryan Yo Says:

    rad55 on November 14, 2007 at 4:39 pm said:

    I already did. I jumped over to helio…. just saying….

    ps. i love my ocean 😀

    Go away rad.

  7. sidekick flow Says:

    I have a sidekick slide and you’re suppose to put something by the battery. how do you do that? & if you slam it ? that’s when it cuts off

  8. sidekick flow Says:

    overlord on November 14, 2007 at 1:54 pm said:

    …This wasn’t T-Mobile’s fault. Its just the way Motorola positioned the battery contacts within the case. The paper trick works perfectly fine. All they need to do is make a slightly bigger battery or some other permanent fix and it will be fine.

    i need you help on putting something behind the battery so that i can not have the problem anymore..

  9. ztretch Says:

    The business card wedged in there stops the resets when closing but it doesn’t stop the phantom resets. My stupid slide still resets itself randomly out of nowhere. I have it sitting on my desk all day while I work and it resets 3-4x a day. EXPLAIN THAT!!!

  10. Ryan Yo Says:

    Whats the best fix for this problem you ask? Buy and LX. Sharp made, Sharp strong.

  11. mel0 Says:

    This happened with the first phone I ordered. I should’ve known better than to order a phone as soon as it came out, but you’d think they would have tested them. BUT I exchanged and my new one seems to be okay so far…

  12. sitaara Says:

    A few hours after getting my phone this started happening…I called TMobile and they told me some bs about doing a master restart…tried it and it didnt work…days later still having the same problem so I call TMoible back and they basically say they can issue me a refund since it is within the buyers remorse period or they can send me another one..BUT they cant make any guarantees that it will not happen with the other one they send me…
    My phone powers off when I slide the screen down…lay it down on something to hard…or just when I hold it in my hand…I can see how the biz card thing can work with the slide issue but as someone else already said WHAT ABOUT THE DAMN THING TURNING ON AND OFF ON ITS OWN?!?
    I’m buying an IPhone…I WANT MY MONEY BACK ASAP!

  13. sidekick flow Says:

    this slide was suppose to out do all the freaking sidekicks to come because it so small & cute but the turning off business is wack.. if i hold the phone & it turns off im sending it back 3 times in the same month & let them send me the LX for free. so people before you call tmobile wilding if you send your phone back more than 3 times in the same month you get a update free of charge but damn who should have to go through that you feel me? and who has the LX is it good? because i might just buy it and just sell this slide for 3 hundred & i paid 2 hundred.. pain & suffering

  14. GreekPharoah Says:

    sidekick flow, im sorry but just because the Slide is “small & cute” doesn’t mean it was supposed to “out do all the freaking sidekicks”. No one ever said that. If they did, they lied. Its made by Motorola, it slides and its running OS4.0 The real Sidekick update is the LX. Its Sharp made, it flips and its running OS4.4…the screen is sick and it doesn’t turn off whenever it feels like it. And I’m sorry but if a customer service representative ever told me to just stick a business card in the back and it should be fine I would smack them in their face. What kind of ghetto @$$ **** is that? The Slide is not so bad in person but its defintely not made for traditional hardcore SK fans.

    And something off topic…why hasn’t the Administration of this site put up a post about the OTA? I can’t be the ONLY person to have gotten it…

  15. sidekick flow Says:

    I understand that but we all have our own opinions. Anyways, for those who do have the sidekick slide and have problems.. I have your answer! Call Tmobile and tell them your problem, they will send you the sidekick lx free of charge!

  16. ncmacasl Says:

    T-Mobile Yanks Motorola Handset From Shelves
    InformationWeek – Manhasset,NY,USA

    http://www.informationweek.com/blog/main/archives/2007/11/tmobile_yanks_m.html

    Slide has been recalled!!

  17. Hope Says:

    thizzrdie on November 14, 2007 at 7:15 pm said:

    overlord on November 14, 2007 at 1:54 pm said:

    …This wasn’t T-Mobile’s fault. Its just the way Motorola positioned the battery contacts within the case. The paper trick works perfectly fine. All they need to do is make a slightly bigger battery or some other permanent fix and it will be fine.

    How is it not T Mobiles fault. They test there phones, don’t they? They shouldn’t have released it. I don’t know any other phone company that woul allow that to happen. Step your gang up T-Mobile.

    Cingular and Verizon have done it– but for some reason when T-Mobile F**ks up everyone is surprised because they’re JD Power and Associates best, but they’re still human they still make mistakes, this is one of them.

  18. hectic.hayden Says:

    this happens to me alot and it is soo annoying because i had all my contacts and everything and they all whent andf i had to put them back on my phone then hours later i goto ring someone and it turns the screen off and all contacts and stuff are gone again its soo ******* dumb
    STUID MOTOROLA MAKE YOUR PHONES SOO THEY ACCTUALLY WORK!!

  19. alexis Says:

    ughhhhhhhh this is happening to me its so annoying …im gunna give tmobile call…do u think i can swtich to the lx?

  20. jesica Says:

    The sidekick slide is a piece of ****… I’ve had this phone for quite some time and lately all it does is power off or restart by its self….. is tmobile still doing the free upgrade to the lx?

  21. sidekick slide power! Says:

    well yeah it has problems sidekicks arent meant to last too long! just fold a peice of paper and put it on top of the battery itll work fine

  22. dominican16 Says:

    i have a sidekick slide for almost 1 year i already changed this phone 5 time and is still with the same thing all t mobile do is change it for another sidekick slide the last time i call them i almost had a heart attack because they wanna change it for a blackberry titanium and ugly phone thats why im thinking about verizon i think if they know sidekick slide have this problem and they change it so many times i should get another sidekick because i didnt by a blackberry i bought a sidekick i should stay in the sideckik family.

  23. rebecca Says:

    Omg, I have a slide, and I HATE it. SO MANY ISSUES AND PROBLEMS . i give up. i love sidekicks but this thing makes me want to go buy an enV.

  24. Taylor Says:

    OMG mine was powering off at least 5-7 times a day, and i sent it to the tmobile repair center then some stupid shut happened because the persone who told us to send the phone in didnt write anything on our profile or something and so we have been waiting 3 weeks. so my mom got soooo pissed and called and wanted to talk to a supervisor. they dont want to do anything for us and so hes like well i can send you another sidekick slide and im like **** NO!!! (sorry for my language) and hes like well thats the only thig we can do annd im like uggggh!!! and we cant afford to upgrade. and i kno for a fact that this phone if going to do the same thing, what are they going to do. keep sending me the piece of **** sidekick slide. and its prob used and ****. and it has beed 3 weeks and now i have to wait another 7-10 days for it to get here. for all the **** i went through they should give me the new lx or the 2008 not the stupid slide when they KNOW there are problems with it!

  25. Anonymous Says:

    people if you go to tmobile with this problem they give you the lx for free and they pay for all of your apps games and ringtones 2 my sidekick slide had no problem i just wanted the lx because of the video update!!!! 😀

  26. anonymous Says:

    danger service needs to not turn off the service the sidekick is the best phone out there i just got the sidekick lx carbon its the sickest phone ever !!! so they better not shut down danger service



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