Sidekick Slide Pulled by T-Mobile

Sidekick Slide Unavailable
Looks like T-Mobile has done the right thing and instead of continuing to sell defective Sidekick Slides, they’ve pulled them for the time being. No word yet on what they’ll do to remedy the problem in the long run, but they are offering free upgrades to the blue Sidekick LX for users that are reporting the Sidekick Slide resetting issue. Here is the official word from T-Mobile (via BGR):

“T-Mobile USA suspended sales of the T-Mobile Sidekick Slide on Friday evening, Nov. 16, after Motorola the manufacturer of the device confirmed that some devices may inadvertently power off when the slide door on the front side of the phone is opened or closed.

T-Mobile has taken this action to help ensure our customers only receive devices were confident will perform at their peak, so they can stay effortlessly connected to those who matter most.

Motorola is currently working to identify the root cause of the power cycle issue in affected Sidekick Slide devices. The T-Mobile Sidekick LX and Sidekick iD are not affected by this issue.

If a customer purchased a Sidekick Slide that is experiencing the unintended power cycle issue, they may contact T-Mobile Customer Care, or go to a T-Mobile retail store, for assistance and to discuss available options.”

We’ve heard from a number of people that this problem has existed for some time. Why T-Mobile would choose to ignore it until a week after release is anyone’s guess. Here’s hoping they’ll come up with a hardware fix and get these things back on the market soon.

8 Responses to “Sidekick Slide Pulled by T-Mobile”

  1. retro_girl Says:

    Has any1 actually gotten a free lx for their slide? Cuz if so tmobile got sum spailnin to do cuz I paid for 440 for my lx so if there giving those puppies away I’d like a refund

  2. sitaara Says:

    Hey retrogirl,

    I actually had to call Tmobile about 3 times to get them to send me one…and yup they def are sending all ppl who are reporting having issues with there slide a brand new BLUE LX (we cant get the brown one) for the same price as the Slide with FREE express shipping! I told some of my friends that have the LX and they are pissed…

    But Im happy, they shoulda never even released the Slide if they were having problems with it…oh well, my LX is on the way and should be here today…

  3. retro_girl Says:

    O wow tmobiles gona hear it from me then. Thanx for the info

  4. b-easy Says:

    Oh my. Are you serious retrogirl… It’s a thing called business. When one product is defective, they have to do something to keep the customer happy… Don’t think that just you have been “gypt”… But T-mobile is loseing a bit of money doing this.. And for the incovience that the Slide customers have been going through, I see this as not only a practical solution… But an ethical one as well.

  5. Setnakt Says:

    Motorola only makes garbage. I’ve had 3 Motorola phones and all were ****. I wouldn’t have paid $1 for a Slide or any Motorola sub-standard phone. I could have told you guys, do some research, don’t just buy as fast as possiable without doing any homework whatever **** Danger &/or T-Mo slap the “Sidekick” name on. The LX IS a quality product. Sharp, unlike Motorola takes some pride in their products. I about laughed when someone here suggested the opposite (don’t drink and post people!). The Slide, like anything from Motorola makes a “good” (PRICEY) doorstop or paperweight. But not a phone, lol! But hey, I haven’t got ether yet, I’ll let the “I just GOT to be the first (SUCKER) on my block to have one…” no patience, no forethought, no game plan, victoms take the hits and learn from their mistakes as always. I DON’T have to be first, just best and right! Better a latter winner than a early loser! Cheers 🙂

  6. LTL485 Says:

    Setnakt on November 20, 2007 at 3:53 am said:

    Motorola only makes garbage. I’ve had 3 Motorola phones and all were ****. I wouldn’t have paid $1 for a Slide or any Motorola sub-standard phone. I could have told you guys, do some research, don’t just buy as fast as possiable without doing any homework whatever **** Danger &/or T-Mo slap the “Sidekick” name on. The LX IS a quality product. Sharp, unlike Motorola takes some pride in their products. I about laughed when someone here suggested the opposite (don’t drink and post people!). The Slide, like anything from Motorola makes a “good” (PRICEY) doorstop or paperweight. But not a phone, lol! But hey, I haven’t got ether yet, I’ll let the “I just GOT to be the first (SUCKER) on my block to have one…” no patience, no forethought, no game plan, victoms take the hits and learn from their mistakes as always. I DON’T have to be first, just best and right! Better a latter winner than a early loser! Cheers 🙂

    I totally agree

  7. hamilton Says:

    Dere is a reason y dis fone is funkin up, coz it sux. Every1 go out nd buy a sk lx. Its so amazin. Da slide, is only good 4 midgets as dey hav smalld hands 4 da keypad or trannys, as da purle blue wit match dere outfites.

  8. eddieskankface Says:

    They’re right about satisfying the customer, but at least make the phone a temporary till the sidekick slide is back on shelves.

    It’s not fair that they pay $200 for a phone, and get a $300 phone replacement.

    Either lx owners should get a $100 refund, or the slide users get their slide back. That’s just my opinion. :/

    I just want to see what t-mobile is going to do about this.



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