Looks like T-Mobile has done the right thing and instead of continuing to sell defective Sidekick Slides, they’ve pulled them for the time being. No word yet on what they’ll do to remedy the problem in the long run, but they are offering free upgrades to the blue Sidekick LX for users that are reporting the Sidekick Slide resetting issue. Here is the official word from T-Mobile (via BGR):
“T-Mobile USA suspended sales of the T-Mobile Sidekick Slide™ on Friday evening, Nov. 16, after Motorola – the manufacturer of the device – confirmed that some devices may inadvertently power off when the slide door on the front side of the phone is opened or closed.
T-Mobile has taken this action to help ensure our customers only receive devices we’re confident will perform at their peak, so they can stay effortlessly connected to those who matter most.
Motorola is currently working to identify the root cause of the power cycle issue in affected Sidekick Slide devices. The T-Mobile Sidekick LX™ and Sidekick iD™ are not affected by this issue.
If a customer purchased a Sidekick Slide that is experiencing the unintended power cycle issue, they may contact T-Mobile Customer Care, or go to a T-Mobile retail store, for assistance and to discuss available options.”
We’ve heard from a number of people that this problem has existed for some time. Why T-Mobile would choose to ignore it until a week after release is anyone’s guess. Here’s hoping they’ll come up with a hardware fix and get these things back on the market soon.