T-Mobile Giving Customers New Phones
We’re hearing a number of reports from people that T-Mobile is shouldering the brunt of this disaster (which is truly Microsoft’s fault) by letting customers upgrade to new phones. The reports in our comments are mixed, but it seems like some people are getting a new G1 or a new MyTouch 3G and are paying a discounted rate or even getting it free. What’s more important is that we’re hearing many of these customers are being given the data plan at the $19.99 rate many of us are grandfathered in for with the Sidekick. There are also reports that people are being let out of their contract if they have a Sidekick, but we’re also hearing that they may not be allowed to do that anymore. I guess it depends on who you talk to and when as I’m sure things at T-Mobile are changing rapidly.
I’m holding out hope, but if you’re calling T-Mobile to switch, let us know your experience!
UPDATE: “Free” seems to be more of a rumor than truth. It looks like the norm for most people is that they are getting to upgrade to a phone at the upgrade price you see on T-Mobile.com ($129.99 for a G1, $149.99 for a MyTouch, etc). You’ll probably be required to sign a contract, but should be able to keep the $19.99 data plan. This is even for people that had just renewed their contract with a purchase of the Sidekick LX 2009. Not sure if people out of contract are getting any special treatment on top of this to keep them as a T-Mobile customer.
October 13th, 2009 at 4:49 pm
I was wondering what I should say, I just upgraded to this phone weeks before this all happened. I need to get rid of this phone, I dont even know why I ever came back to sidekicks when I had a perfectly good BB8900 that I loved.
October 13th, 2009 at 7:19 pm
I just got a G1 for 147.77 and my contract doesn’t end until mid february. I had to call 3 times, the 1st time I called the AS said I could get it for 375 and told me to wait until February for a big discount. The 2nd person this time a girl told me the same but said the price was 350. The third time I spoke to a guy named Zach he must of been Australian or something because he had a accent. I told him I had a LX and I wanted to change phones and since he was a sidekick user hisself he gave me a discount.
October 13th, 2009 at 7:47 pm
I really want out of my Sidekick. But I want to wait to cancel my Sidekick service/see about switching to a MyTouch until I know for certain whether any of the missing data returns. Do you think if we wait a few weeks, they’ll still honor the requests for discounted phones and what not?
October 13th, 2009 at 8:06 pm
have chatted with tmol yesterday, and they said they could only give me partial discount blah blah 370 for a g1. after a but of telling them i feel as if my hand is being forced to cancel since 370 for a new phone vs cancel for 200. She said sorry i feel that way(ive been tmol for about 7 years now) and right before she signed off she said i should try callin CS and see if they could do something for me, since she was limited.Tried calling today and complained about numurous issues with my sidekick since the release of LX09, and that ive been looking the other way to little nick nack things, IE lagging in between bubbles, textes and emails being delayed sometimes hours, access Facebook and twitter freezes my phone, and now the outage was the last straw. Asked about a new phone said she could only give me partial, I said wow so it looks like canceling would be the better opition, she asked if I wanted to leave, I said no Id perfer to stay with tmol and give them my buisness, since i understand this wasnt entirely there fault and this is more a micro/danger, but i still do not have any faith in sidekick anymore. I havent lost as many contacts as other people but rather you have 10 contacts or 1000, there still as vauluable to me as the 1000 are to others! She put me on hold, came back and said as a 1 time favor they r going to waive the ETF due the situation with the sidekicks. So i guess they dont even want peoples buisness anymore, cheaper to give me a new phone i would of thought. Told her id think about it and to note it on my account. Debating opening a new line since im on a family plan with my gf get the G1 for 98 bucks at walmart and then cancel my sidekick line, new numbers are fun anyways….any suggestions folks? should I call back and try and get the 19.99 and a free g1 or take the free ETF and run with it?????
-Dan0
October 13th, 2009 at 8:47 pm
That dan0 is the question!
October 13th, 2009 at 8:50 pm
And that dan0 is the million dollar question!
October 13th, 2009 at 9:21 pm
well actually the $100 credit or $200 ETF or $370 G1 question, lol wish it was for a mil though
dan0
October 13th, 2009 at 10:01 pm
I just talked to a CSR and she told me I could be let out of my contract with no early termination fee. I am doing this and switching to sprint tomorrow.
October 13th, 2009 at 10:47 pm
I went into the store today,and they gave me a full credit for the sidekick towards a mytouch,and i will receive 100 gift card..
October 13th, 2009 at 10:52 pm
Went into tmobile store today…they gave me full credit for the sidekick and I was able to get a g1 phone.Yippee….and they said I would be receiving 100 gift card for being in this position. The guy who helped did all the talking and all I had to say was give my address info.Oh ya they gave this away to me like nothing…GO SAN ANTONIO TMOBILE!!!
October 14th, 2009 at 9:41 am
I asked to speak with an account specialist. They asked why and I told them I was thinking of cancelling my account. They transferred me and I told them for the price I was given in a store (349.99) that I could cancel my account and switch to at&t with an iphone for 50 refurbished or 150 brand new. I spoke with Holly and she gave me the mytouch 3g for basically free. I won’t recieve a bill until nov 16th, but I will have my 100 credit by then so it will end up being only 50 because she gave it to me at new customer price and then credited my account. I couldnt keep my same data plan pricing, but I still think I got a good deal considering the idiots i’ve been speaking with for the past 2 weeks on the phone or in stores that would even speak with me about upgrading.
October 14th, 2009 at 3:15 pm
Take the ETF and run the G1 is only 48.88 at walmart and the mytouch3g is 98.88 now
October 14th, 2009 at 4:51 pm
Dan0.coming to u from my new g1 for 30…..took a few phone calls,but they gave me full upgrade price,wavied upgrade fee,let me pick up in store,and I get the 100 credit .preggh. happy since this phne syncs with my ford now lol. I can say call mom and tadaaaa now calling mom.lx09 didnnt sync with my microsoft sync but yet had micro hands in it…..andddddd I found my old sk3 and I have all my contacts saved there
October 14th, 2009 at 7:20 pm
So I called Tmobile like 8 times Im from PR I even called USTMobile…but nothing they said that no one has change their sidekicks for G1 or mytouch at a discounted price…that they don’t have that information..they said that they could give a MT3G for 365 I said that’s 2 much so they offered to pay it in 4 bills I said no tnhnx….so please wait till danger resolves the problem..ok but I nees my data !!! Im sorry 4 the problem…can somebudy help me how they goy their my touch 4 new customer price cuz I couldn’t…I have 9 months with the sidekick
SOS
October 14th, 2009 at 7:24 pm
So I called Tmobile like 8 times Im from PR I even called USTMobile…but nothing they said that no one has change their sidekicks for G1 or mytouch at a discounted price…that they don’t have that information..they said that they could give a MT3G for 365 I said that’s 2 much so they offered to pay it in 4 bills I said no tnhnx….so please wait till danger resolves the problem..ok but I nees my data !!! Im sorry 4 the problem…can somebudy help me how they goy their my touch 4 new customer price cuz I couldn’t…I have 9 months with the sidekick
SOS Please
October 19th, 2009 at 6:38 am
Both my partner and myself have Sidekick 2s. We have kept them for years after our contracts ended and have the 30$ unlimited data/unlimited text plan. She does not use voice (is Deaf) but I use <5 minutes per month (voice is not my primary communications method, but I like to have the option so do pay-per-minute).
The store said my plan for the G1 would be 35$. A little more than now, but for the features (and being able to actually back up my data) I could live with it.
Calling t-mobile I eventually got bounced to their loyalty department. Not only would I get the 35$ charge … but I would need to pay $20 for a voice plan! It also sounded like even Deaf people would need to do that to get a new phone. Then to add insult to injury, they were oh-so-gracious and willing to sell the phone itself to a longtime customer (who has convinced others to buy it) for the same price a new customer off the street could buy it for!
October 23rd, 2009 at 9:34 am
the guy i talk to did this. i got the my MyTouch 3G for 150.00 i going to pay it out over 4 months, i going to pay $35 for unlimited data and unlimited text. and i get unlimited mins for 50. i was paying like $60 for 600 mins. so the data went up $15, but i got unlimited mins for $10 less. So im going to be paying $5 more a mouth. and i got a new contract for 2 years.
October 23rd, 2009 at 9:52 pm
I freaking called t-mobile over the course of a few months with nothing but problems with this phone. I have spent maybe 4 hours within the past week talking to them either online or on the phone. I have not gotten any solution to any issue I have been having. (Phone crashing; black screen, green letters, red “x” when it came back on, I see script as my t-mail, my bookmarks were erased, and my icons all jumbled together. My keyboard literally rubbing off my phone, and entire back of my phone peeling even with replacement cover.) Four different representatives…. troubleshooting and no solution. The only thing they offered me was to get a replacement sidekick by paying 100 dollars. I REFUSE to pay 100 dollars for a phone that will do all the EXACT same things. I was even more upset when they tried to UPSELL ME the Motorola Cliq for 200 dollars, after I explained that I just want to get rid of my phone, even if i need to replace it with a lesser phone. One and a half hours later, no resolution. I have no idea how you guys are getting new phones, or huge discounts, or free phones, or anything.
October 26th, 2009 at 12:51 am
I wish that they would give discounted prices for flex pay. I’ve actually had tmobile for 4 years just under my dads name and jjust recently got it under my name , but doesn’t have credit cause im only 19. I want a blackberry but im not paying full price for one.
October 29th, 2009 at 5:31 pm
i had 2 defective sk08s sent to me for an exchange in a 30 day (over the time of the outage) so they offered me a free upgrade to the dash…. (even tho my contract isnt up till NEXT october) they called this a “multiple”… i argued alittle, finally got a supervisor, nice guy…. and he offered me the g1 for $50 and $24.99 data plan…. not bad, took the deal.