T-Mobile Memo on the Sidekick LX 2009 Launch

We got another internal memo from T-Mobile.  Nothing too groundbreaking, but we figured it was worth posting for the sake of completeness.

Sidekick LX Pre-sale Launch

The Sidekick is going high speed with the launch of the new T-Mobile Sidekick LX on May 13 – the first 3G enabled Sidekick.

Existing T-Mobile customers will get the chance to purchase the Sidekick LX before it’s available to the general public with a pre-sale offer beginning April 17. During the pre-sale offer, existing customers can purchase the Sidekick LX on My T-Mobile at a special pre-sale price.

The sleek Sidekick LX comes with the same great features and functionality customers have grown accustomed to and includes enhancements such as 3G connectivity, GPS enabled Live Search, a 3.2 MP camera, and is the thinnest Sidekick with the largest and sharpest screen available of any other Sidekick. The Sidekick LX also features free bundled social networking applications including Facebook, My Space, and Twitter, which are optimized for the Sidekick making it easy for customers to navigate and view these sites. Customers also have access to Photobucket and You Tube, where they can easily watch You Tube videos and upload their own videos directly from the Sidekick LX. Sidekick LX customers can now talk on the phone while they surf the Web or IM friends with simultaneous voice and data capabilities.

Important: In order for customers to get the most out of their Sidekick LX, they must add the data feature. With the data feature, customers will receive unlimited nationwide text messaging, instant messaging, e-mail and Web browsing (international use is not included). Also, customers can easily download any software updates that become available for their Sidekick when they have the feature on their account. Customers without the data feature will have very limited functionality and will have a substandard Sidekick experience.

Note: The pre-sale offer is not available to FlexPay and Puerto Rico customers due to system limitations or to T-Mobile employees.

Pre-sale Pricing (April 17 – May 12)

2-year contract: $199.99 after $50 mail-in rebate

Delivery Expectations:
Customers who purchase the Sidekick LX during the pre-sale offer should receive their device by May 12 if purchased by April 30.
Orders placed between May 1 – May 12 cannot be guaranteed for delivery by the national launch date, but these customers will receive the special pre-sale pricing.
Customer Interest Form

The Sidekick LX 2009 Customer Interest Form should be used to collect contact information for customers who express interest in purchasing the Sidekick LX at launch.

Existing customers should be informed they can purchase the Sidekick LX online at My T-Mobile and will receive the special pre-sale price. Devices should not be reserved or guaranteed to customers, family members, or friends through store locations.

Action Steps

  • Be aware the Sidekick LX will launch to existing customers on April 17, and all other customers on May 13.
  • Refer customers to Sidekick.com for more information on the Sidekick LX or to My T-Mobile to purchase the Sidekick during the presale offer.
  • Begin using the Customer Interest Form to capture details for customers who are interested in purchasing the Sidekick LX in-store at launch.
  • Help right fit customers with the handsets/devices that best matches their lifestyle and needs.
  • Ask probing questions to determine how they currently use or wish to use their device.
  • Determine if customers currently use or are interested in high-speed Web browsing, GPS, visiting social networking sites, streaming media, instant messaging, text messaging, e-mail, and a full QWERTY keyboard to right fit them for the Sidekick LX.
  • Make sure customers add the data feature when upgrading to the Sidekick LX in order for them to have unlimited nationwide text messaging, instant messaging, e-mail, Web browsing, and access to social networking sites.
  • Review the Sidekick LX Pre-sale Launch article on the Retail Communication Home Page for additional details about the device.

147 Responses to “T-Mobile Memo on the Sidekick LX 2009 Launch”

  1. crazyforwhat Says:

    Dominica Says:
    April 18th, 2009 at 11:46 am [ Quote ]

    Android apps, Blackberry apps, iPhone apps AREN’T FREE. You obviously don’t own any of the above phones. And um yea stop being a cheap ******* and pay for your own memory card.

    YOU ARE WRONG, iPHONE/TOUCH has thousands and thousands of free applications and games, I personally have the touch and it is loaded with free ****.

  2. Anonymous Says:

    WRONG. People are on welfare because the system is designed to keep impoverished people in a low station in life. This is accomplished through a number of ways, including not providing adequate schooling and food in poor neighborhoods, keeping healthcare of impoverished people at a minimum or non existant level and by people like you who generally have an uneducated and ignorant understanding of the hardships low income people must suffer.

    If you’re surrounded by a general idealogy that you will never go anywhere in life and you are truely made to believe that social welfare is the highest level of income you will ever learn then of course acheiving status through material things (like a phone) sounds like a great idea.

    The ruling class wants to keep people down but that doesn’t mean they WANT to be down. But if you grow up thinking you’re made to not be able to do better and you do not begin life having an equal chance as others then what can you do.

    Your ignorance is more disgusting than a poor uneducated girl who “can’t form a sentance”.

  3. muchacho Says:

    umm guys… thats just how teenagers talk because they think it is cool. im a teenager and i grew out of it. definitely get off her case and i agree with the comment above ^^^^

  4. crazyforwhat Says:

    on April 19, 2009 at 9:41 am said:

    WRONG. People are on welfare because the system is designed to keep impoverished people in a low station in life. This is accomplished through a number of ways, including not providing adequate schooling and food in poor neighborhoods, keeping healthcare of impoverished people at a minimum or non existant level and by people like you who generally have an uneducated and ignorant understanding of the hardships low income people must suffer.

    If you’re surrounded by a general idealogy that you will never go anywhere in life and you are truely made to believe that social welfare is the highest level of income you will ever learn then of course acheiving status through material things (like a phone) sounds like a great idea.

    The ruling class wants to keep people down but that doesn’t mean they WANT to be down. But if you grow up thinking you’re made to not be able to do better and you do not begin life having an equal chance as others then what can you do.

    Your ignorance is more disgusting than a poor uneducated girl who “can’t form a sentance”.

    My parents came to this country in 1977 with 2 suit cases and the clothes on their back. They did not speak English.

    They now own their own business and home, have put me through 2 colleges, and have shown me that anything is possible when you put your mind to it.

    I work hard for everything I have, and will continue to do so.

    When I see people hanging in the streets and drinking 40’s all day, it’s not cause of me, it’s cause of themselves. Many people have made it out of the “Hood”, while others enjoy being there, cause they don’t want to work or go to school.

    Remember, we have our free will, nobody makes you have 5 kids with different fathers, and light up a crack pipe.
    People need to stop asking for handouts and start working for themselves.

    All you little kids will understand when your paycheck is raped and hundreds taken out of the pay you’ve earned. That’s if you ever get a job.

    By the way anonymous, you spelled sentence wrong. Great education you received.

  5. Anonymous Says:

    For every great story that this great country has about immigrants being able to “pull themselves up from their bootstraps” we have a story about how the system has failed people. You shouldn’t forget that some people don’t HAVE bootstraps to pull up. Some people don’t have the will to do better not because they’re lazy but because they are taught from birth they are not meant to do better. Immigrants who come here have a better chance of success because they set out with a mission and a dream. But if you are born in this country into a 5th or 6th generation of poverty then it is a completely different game you’re playing.

    Crazy, you’re not the only adult here and you’re certainly not the only educated pay check receiving person either. I did not post to start an argument but merely to provide another opinion, a voice of reason to your madness if you will. Not everything is so black and white as you portray it. And congratulations, you found the only flaw to my post. I did spell “sentence” wrong. But that’s obviously a typo and not because I don’t know how to spell the word, so fail on your part. But that’s how you operate isn’t it? You’re great at playing a bully and are desperate to seem superior. Don’t worry, I see right through you.

  6. Anonymous Says:

    For every story like yours of immigrants “pulling themselves up from their bootstraps” that this great country has, there are countless other stories of how the system has failed people. Don’t forget, not everyone HAS bootstraps to pull themselves up from.

    Crazy, you’re not the only adult here and you’re certainly not the only educated pay check receiving person either. I did not post to start an argument but rather to provide another opinion, a voice of reason to your madness, if you will. And yes, I did spell “sentence” incorrectly. Congratulations, you found the only flaw in my post. But it was obviously a typo, which is different from not knowing how to actually spell the word, so major fail on your part. But that’s how you operate isn’t it? You act like a bully to seem as though you’re in control and you’re the only one who knows what they’re talking about. Don’t worry, I see right through you.

  7. crazyforwhat Says:

    I’m unimpressed by your rebuttal, and I’m not here to play the grammar police role.

    Not matter what I say, the welfare/illegal immigrant problem will never go away.

    America will only realize the problem it is out of control when normal taxpaying working people are outnumbered by lazy slugs, and no one can pay for the welfare programs.

    I hope they end the prepaid sidekick plan. If you can’t afford a cell phone you shouldn’t own one.
    Live within your means!

  8. Dyingforit Says:

    Hey any way this new Sidekick will work with a prepaid plan? From the looks of it, it should all you have to do is buy a SIM card for $6. Is that right?

  9. Anonymous Says:

    lol to assume that was a rebuttle is to assume that I am debating and I most certainly am not. Also, its adorable how you just went out of your way to explain you’re not here to play “grammar police” when that’s exactly what you just did a couple of posts ago. (P.S. You spelled “receive” correctly! Good for you!) But I am NOT here to impress anyone, least of all the likes of you.

    Its also pretty ammusing that right after your comment Dyingforit asked about a prepaid plan for the LX09. Unfortunately, Dyingforit, there’s no official word on a prepaid plan yet. But I don’t see why it wouldn’t happen.

    And thanks for agreeing with me muchacho. Have you decided which color LX09 you’re getting?

    Maybe the Admin should post a poll?
    Team Carbon?
    or
    Team Orchid?

  10. justin Says:

    Wow , 400 $ to get pre sale,
    Imagine the price of it without no plans
    The sidekicks re good phones but are too much money.

  11. Rob Says:

    Does anyone have any hard info regarding SMS, whether T-Mo has FINALLY increased the number of texts the device can store from 100, up to a more 2009-ish number, and increasing the SIM card from 30 texts as well? It’s rediculous that device after device keeps this feature at the same lame level of texts. What’s the deal with this new model?

  12. Dan the Hero Says:

    crazyforwhat on April 19, 2009 at 10:48 am said:

    I’m unimpressed by your rebuttal, and I’m not here to play the grammar police role.

    Not matter what I say, the welfare/illegal immigrant problem will never go away.

    America will only realize the problem it is out of control when normal taxpaying working people are outnumbered by lazy slugs, and no one can pay for the welfare programs.

    I hope they end the prepaid sidekick plan. If you can’t afford a cell phone you shouldn’t own one.
    Live within your means!

    Dyingforit on April 19, 2009 at 11:01 am said:

    Hey any way this new Sidekick will work with a prepaid plan? From the looks of it, it should all you have to do is buy a SIM card for $6. Is that right?

    i just thought this was funny XD the comments right after each other. haha.
    but, yeah, im a kid, and i like having my sidekick prepaid cause i dont have a job. i do little chores for neighbors and whatnot, and i pay a dollar a day for my phone service. i think its an innocent system.
    but, i completely agree with the whole “welfare killing America” statement. you speak the truth mr.crazyforwhat

  13. Dan the Hero Says:

    “Your ignorance is more disgusting than a poor uneducated girl who “can’t form a sentance”.”

    i dunno, anonymous, but it seems to me like YOU were saying that as a slight to crazyforwhat. so, youre the first “grammar police” and apparently a hypocrite.

  14. johnnissan Says:

    One of the testers said there is no threaded text and its still 100 max. Super lame..

  15. Rey Says:

    I don’t understand why people asking for more than a 100max for text inbox. I text 24/7 and I don’t even come close of filling up my inbox.

    I just simply delete!

  16. Rey Says:

    Rob on April 19, 2009 at 12:03 pm said:

    Does anyone have any hard info regarding SMS, whether T-Mo has FINALLY increased the number of texts the device can store from 100, up to a more 2009-ish number, and increasing the SIM card from 30 texts as well? It’s rediculous that device after device keeps this feature at the same lame level of texts. What’s the deal with this new model?

    No they did not increase the max. Its still 100 and email its still 6mb.

    Why the need for more? I don’t understand problem.

  17. alex Says:

    i have an average of 1,000 texts per week. i make sure to delete my inbox as much as possible. being able to hold more than 100 messages would be nice but i’m not to concerned about it.

  18. johnnissan Says:

    Rey on April 19, 2009 at 12:59 pm said:

    I don’t understand why people asking for more than a 100max for text inbox. I text 24/7 and I don’t even come close of filling up my inbox.

    I just simply delete!

    I’m callin BS on that…. texts don’t take up any space on a phone. Threaded text is sooo many easier to read. I use an average of 70 mins a month . I text a ton (3000 a month)…I have to unload my in/out box all the time. But I can store 1000s of photos…

  19. muchacho Says:

    Im porbably getting carbon but I’m waiting for 3.0 on the iPhone to come out before I cancel and I want to know a little more about those touchscreen sidekick rumors… because the would be really cool.

    I text about 200 times a day and more space would be welcome… especially if we get a 1 GB chip in the box. I would also love threaded text because I would miss that about my iPhone.

  20. Dyingforit Says:

    Thanks Anonymous! I hope so because this is how I stay current with all the latest phone and I love TMO so I wont have a problem if it ends up being that there isn’t a prepaid plan so I don’t know I’ll have to wait and see!!!!

  21. Rey Says:

    I doubt they be coming out with a touchscreen sk and hope they never do!
    In my opinion touchscreen is lame and I believe its not what the sk is all about. Levae the touchscreen for them other fone.
    The swivle on the sk is great enough.

  22. Rob Says:

    Thanks for the responses in re texts. It’s not that it’s a “problem” Rey, as clearly we can hit the delete button to keep it under the max, but 100/30 text limits is way outdated at this point in time, and the so-called LX 2009 is about 3 years behind on this feature now, as it’s kept these miniscule limits on the last three phone updates, if I’m recalling correctly. T-Mo wants to be cutting edge, well then it needs to update its phones to be cutting edge, and get us either unlimited texting, including on the darn SIM cards (30 texts is REDICULOUS!), or at least some serious amount like 500-1000 on the device and 250 on the SIM card. And to answer anyone’s question as to why not just delete, the answer (and you all knew this before I wrote it) is that I like to keep certain texts from certain people. It’s like photographs, in a way. In this day and age, we enjoy seeing certain texts and emails from people, and prefer to keep them rather than have to select which texts I have to get rid of due to the SEVERELY limited space T-MO provides. Why they don’t update this feature is beyond me.

    T-MO? Are you listening?

  23. Rob Says:

    And I’m calling BS too on this. Right on johnnissan!! đŸ™‚

  24. Crazyforwhat Says:

    Dan the Hero on April 19, 2009 at 12:19 pm said:

    crazyforwhat on April 19, 2009 at 10:48 am said:

    I’m unimpressed by your rebuttal, and I’m not here to play the grammar police role.

    Not matter what I say, the welfare/illegal immigrant problem will never go away.

    America will only realize the problem it is out of control when normal taxpaying working people are outnumbered by lazy slugs, and no one can pay for the welfare programs.

    I hope they end the prepaid sidekick plan. If you can’t afford a cell phone you shouldn’t own one.
    Live within your means!

    Dyingforit on April 19, 2009 at 11:01 am said:

    Hey any way this new Sidekick will work with a prepaid plan? From the looks of it, it should all you have to do is buy a SIM card for $6. Is that right?

    i just thought this was funny XD the comments right after each other. haha.
    but, yeah, im a kid, and i like having my sidekick prepaid cause i dont have a job. i do little chores for neighbors and whatnot, and i pay a dollar a day for my phone service. i think its an innocent system.
    but, i completely agree with the whole “welfare killing America” statement. you speak the truth mr.crazyforwhat

    Bro, I’m not hating on everyone with prepaid, I know people that like prepaid because they don’t want to be locked to a contract.

    Now check this example.

    I was grocery shopping last week,I was behind this girl and she had a cart full of food, mostly junk food. She had 2 kids with her, and she was typing on a sidekick 2008 with a custom shell of her big black boyfriend I think. Anyway, I’m counting my coupons and what not, i’m looking at this girl that has all this gold jewelry and designer clothes , and wearing Jordan sneakers. When the cashier asks her for the money to pay for groceries she uses f@cking food stamps to pay for it. I was f$cking pissed.
    Here I am worrying if I have the $150 bucks to pay for my families food. This ***** is wasting her money on a sidekick and gold and flashy clothes and sneakers.

    And I am always seeing this type of ****. Most of you guys don’t understand because your probably of working and supporting yourselves, by. Someday you will. And you gonna say , damn , that guy had a point.

    Anyway, I can’t wait to get the 2 kicks I ordered, I’m kinda jealous that my wife has the orchid, it’s a pretty nice color finish. Almost metallic.

  25. Anonymous Says:

    Dan the Hero, I OBVIOUSLY put “can’t form a sentence” in quotes because those were originaly Crazy’s words! HE was complaining about the girls grammer, NOT me. I could care less if people speak in ebonics or not. Have a nice day.

  26. Dan the Hero Says:

    on April 19, 2009 at 6:56 pm said:

    Dan the Hero, I OBVIOUSLY put “can’t form a sentence” in quotes because those were originaly Crazy’s words! HE was complaining about the girls grammer, NOT me. I could care less if people speak in ebonics or not. Have a nice day.

    dude, you quoted him wrong. YOU spelled “sentance” not him. haha.

  27. Crazyforwhat Says:

    Who cares anymore, I wanna know if I can create my own sounds tones and alerts!!!
    Can someone confirm this!!!

  28. Rey Says:

    Crazyforwhat on April 19, 2009 at 7:59 pm said:

    Who cares anymore, I wanna know if I can create my own sounds tones and alerts!!!
    Can someone confirm this!!!

    No you can’t. You will still have to buy them. Doubt danger will ever give us that.

  29. pabs Says:

    All I want is a fricken gb of email storage. Am I reaching for the stars?

  30. Captaindan Says:

    I have been a T-mobile Business Customer and Sidekick user since the
    launch of the SK2. I’ve never had a problem ordering a new SK as soon
    as it launched. For some reason the new pre-sale is not available to
    Business Customers. This must be a mistake. I’ve contacted Business
    care and they have confirmed with no explanation. Below are the emails
    from TMO.

    Good day Danny;

    Thank you for contacting T-Mobile Business Care. I understand you would
    like to to take part in the Sidekick LX 2009 launch for your account
    number xxxxxxxxxx
    As of April 18, 2009 after reveiwing the stipulations of the LX 2009
    pre-launch and unfortunately business customers like your self are not
    eligible for this promotion and will have to wait for the official
    launch of May 13, 2009.

    I hope that I have addressed all of your concerns today. If you
    require
    additional information or have any questions, please contact Business
    Care.

    Sincerely,

    xxxxxxxxxx
    T-Mobile Business Care

  31. SK08KiD Says:

    the price of this phone is just rediculous to anyone who is a tmobile customer and cannot upgrade to the 199 price due to a contract… i think that we as loyal customers of t-mobile should be able to purchase this phone for 199 instead of 419… that price is just rediculous for a phone… expecially with the way technology is and how often phones are updated… this phone will eventually go out of style and drop in price… i will just stick with my 2008 until t-mobile decides to drop the price or come out with something newer.

  32. Anonymous Says:

    does anyone know if since i have a family plan of 2 lines & i used my upgrade to get the sidekick 2008 & well i call tmobile & they said i can get the 199.99 deal for my other line ..which i would get the phone..but like i lost the other phone & i dont remember the password for my tmobile & tmobile said they would send a sim card for the lost phone to put in my 08 to get the password..but i dont want to go into that hassle of ordering the sim card & waiting for it to come & stuff cause it may just come when the 199$ presale is off.

    but my question is..do you know if i wait til the phone acctually comes out if i will get the deal still since i can upgrade with my other line…
    or should i just go ahead & have them send the sim card to me?

  33. aRULA Says:

    mandi on April 17, 2009 at 6:16 pm said:

    jrib on April 17, 2009 at 1:24 pm said:

    Ite,So i order the sidekick lx carbon this mornng at 2.am

    after i purchased it, waseent i suppose 2 get a email 2 varify it?

    when i go 2 upgrade phone it says upgrade processing check back later
    so did it go threw for sure without the email?

    anyone have same problem

    yea i didnt get an email either it said 24 hours though…

    OMG I GOT THE CONFORMATION EMAIL!!!!!!!!!!!!!

  34. ChaoZ222 Says:

    Just got the conformation text im HYPED

  35. Rey Says:

    I didn’t get a confirmation number emailed to me. I actually called for that. But yesterday I did receive a text saying that thanx for the order. And that’s the order has been processed.

  36. soxxrocker Says:

    Crazy 4 ? If dis is the same crazy n I’m guessing it is/// get out of ur own *** u r such n idiot…at first I would read ur posts and agree but the more u post the more important u think u r try to NOT QUOTE ppl 4 once…..lol like how I used the number 4 for the word for..*******

  37. crazyforwhat Says:

    soxxrocker on April 21, 2009 at 11:42 am said:

    Crazy 4 ? If dis is the same crazy n I’m guessing it is/// get out of ur own *** u r such n idiot…at first I would read ur posts and agree but the more u post the more important u think u r try to NOT QUOTE ppl 4 once…..lol like how I used the number 4 for the word for..*******

    Wow, why do I always encounter oversensitive pussies?

    Get over it, if you don’t like
    me, don’t talk to me.

  38. SK09FAN Says:

    Does anybody know if tmobile will reduce the price of this phone to 199.99 on may 13th when its in the store or will it still be 419?

  39. crazyforwhat Says:

    At launch It will prolly be $250 with a 2 year contract
    $399 with no contract

    Based on past experience

  40. Mario Says:

    Liberals in office spending hard earned tax payer money on ****, and not asking us where we should spend it. Pisses me off. Another thing, anyone who thinks 9/11 was an inside job sucks. I hate when I’m in Iraq killing haji’s and you shmucks think we’re fighting ghosts. My dad knew the pilot who was killed at the pentagon, who conspiracy theorists think was a “missle”. Tell his family he never existed. Punch you in the damn face.

  41. mjsk89 Says:

    i contacted my tmobile threw chat and they have told me that my expected delivery is may 1 and i ask then twice with different representative has anyone else has the same expected date may 1

  42. crazyforwhat Says:

    I really hope we get it on the 1st.
    I have been checking UPS with reference #. No luck..

  43. Enigma Says:

    Here are some FACTS And QUESTIONS in Regards to the LX 09.
    1. For those of you who assume web browsing in the lx 09 IS supported by flash think again. According to hiptop 3 forums, it’s explicitly stated that the web browsing for the LX09 is NOT SUPPORTED BY FLASH. Here is the link: http://www.hiptop3.com/archives/category/sidekick-2009/

    With that being said, If web browsing on the Lx09 is STILL not supported by Flash will this deprive full access to “real web browsing performance (e.g. Streaming videos from youtube and or other related site sources)?

    2. There are rumors speculating the possibility of a small charge or fee rendered for the GPS Application supported by Microsoft. Is this true?(please provide facts, not opinions as i have provided link above)

    3. I’ve been a Tmobile customer as well as a Sidekick holder since the 2nd generation. I’m currently debating if whether i should instead purchase the G2 Android phone. I am a bit skeptical as to how well the Lx09 perfom with it’s upgraded 3G network. I do admire the fact in which Sharp/danger still adheres to “flip phone/ slide” realm. However, questions procure in whether this new device “sidekick Lx 09” will have slight advantages over the G2 Android phone which to the best of my knowledge release early this summer. (Please feel free to discuss this topic in depth if you please, after all this is a forum discussion). Thank You.

  44. miss jonas Says:

    is the 3g network free on the sidekick 09

  45. Rey Says:

    miss jonas on May 2, 2009 at 6:40 pm said:

    is the 3g network free on the sidekick 09

    The 3g service is free if you are already paying for the sidekick data plan.

  46. miss jonas Says:

    do i have to pay the sidekick data plan or i have to pay for it in order to have the sidekick

  47. Rey Says:

    miss jonas on May 2, 2009 at 6:48 pm said:

    do i have to pay the sidekick data plan or i have to pay for it in order to have the sidekick

    If you already have a kick with the data plan you don’t have to worry bout anything. You will get 3g service at no extra charge.

    If you are returning to sidekick or are new to sidekick you will have to get a data plan with the purchase of your new kick. The unlimited data plans goes for $34.99 now. Used to be only $19.99.



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