T-Mobile To Give Out $100 To Eligible Customers

$100 bill Sidekick Theme

T-Mobile released their Monday statement. The short of it? If you lost your data, you’re getting $100. The long of it? Read below:

Updated: 10/12/2009 5:15 PM PDT

Dear valued T-Mobile Sidekick customers:

We are thankful for your continued patience as Microsoft/Danger continues to work on preserving platform stability and restoring all services for our Sidekick customers. We have made significant progress this past weekend, restoring services to virtually every customer. Microsoft/Danger has teams of experts in place who are working around-the-clock to ensure this stability is maintained.

Regarding those of you who have lost personal content, T-Mobile and Microsoft/Danger continue to do all we can to recover and return any lost information. Recent efforts indicate the prospects of recovering some lost content may now be possible. We will continue to keep you updated on this front; we know how important this is to you.

In the event certain customers have experienced a significant and permanent loss of personal content, T-Mobile will be sending these customers a $100 customer appreciation card. This will be in addition to the free month of data service that already went to Sidekick data customers. This card can be used towards T-Mobile products and services, or a customer’s T-Mobile bill. For those who fall into this category, details will be sent out in the next 14 days – there is no action needed on the part of these customers. We however remain hopeful that for the majority of our customers, personal content can be recovered.

via the Sidekick Forums

The interesting point is that T-Mobile knows who to send these $100 customer appreciation cards to. That means they know who lost data, which means they know what data was lost on the server. So the hope is that they were able to recover some user’s data and it wasn’t totally lost.

76 Responses to “T-Mobile To Give Out $100 To Eligible Customers”

  1. Bran Says:

    Here is my compensation story.
    It started out with the stupid gung-ho customer service reps thinking that they can take care of this problem for me (“I’m happy to offer you a $19.99 credit).
    No, bitch. $20 isn’t shit for me.
    I get transferred to customer loyalty and I tell them that I don’t WANT to have to cancel my contract if there is anything they can possibly do.
    I tell them that I would switch to the new blackberry next month.
    Then he tells me that it’s $35 for my same features then I ask him how much to cancel my contract. I say that its unfair for me to have to pay EXTRA just to have a RELIABLE phone. So they knock the texting for the blackberry down $5 and then knock the myFaves price down $10 to counter the increase in data+texting for the blackberry.
    Then I tell him that I don’t want to pay the rest of the installment payments for my LX09 because it’s reliable. I tell him that I will send the sidekick back when I get the blackberry and they can waive the rest of the payments. AND HE SAID OK.

    It’s important for you to convey that you DON’T WANT YOUR UNRELIABLE SIDEKICK ANYMORE. Tell them that you want to SEND IT BACK. This really proves your point and it did wonders for me.

    Also, make SURE they notate your account, get their name and Rep ID number so you are guaranteed what they promised you.

  2. Zman Says:

    I called dude was very nice, I spoke to an account speicalist, I got the new motor cliq for the upgrade price with free express shipping with 11 months remaining on my contract

  3. Anonymous Says:

    I spoke with an account speicalist and they gave me a motor cliq at upgrade price with express shipping for free, and I had 11 months on my contract

  4. spicaly Says:

    whats the upgrade price for the cliq? and did they make you raise your data plan, if you were paying the 19.99?

  5. Heath Says:

    Lots of 11 months left on contracts. Lol.

  6. Cathy P Says:

    I actually don’t want a different phone lol. Aside from this issue with MS, I love my SK. So sad everyone will leave because of this.

  7. Heath Says:

    Cathy P on October 13, 2009 at 12:52 pm said:

    I actually don’t want a different phone lol. Aside from this issue with MS, I love my SK. So sad everyone will leave because of this.

    Sidekick is good … best around for user interface for sure, but they’re showing their age in how little they’ve advanced over the past few versions… and its important to note the creative minds behind it are gone.

    I’m sure in the coming months a new, worthy successor to the Sidekick brand will rear its head, but until that time there’s not much reason to stick around on these things (especially considering mine’s broken, hehe)

  8. recognizedakick Says:

    I kno right! I called tmobile to get another phone and asked what was close to the SK…i laughed at the choices they gave me. Its so hard to leave my kick! I got a band new case for it and fell in love with it all over again. =D

  9. MrAlan@tmail.com Says:

    This isn’t the death of T-mobile, but they sure are fucking us this time. i am prepaid.. explained my unique situation and explained how being a small business owner with 6 years of data lost on my sidekick is more stressful then a high school kid who lost data and just got on their plan.

    The kind reps. kind supervisor finally offered $20, I said make it $30 and she agreed. She then tried and found out T-Mobile put a limit of $10 credits on the reps and supes. This is absolute bullshit. These idiots who are brand new on prepaid are getting $130 kickbacks when Iv been with them for 6 years, am a man with valued business contacts who needs to make the bills and I get to beg on the phone for 4 hours (over 3 days) and get $14?

    Fucking Bullshit. T-Mo is asking for a lawyer fucking. I dont care what your opinion is. When paying daily to have shit backed up you expect it backed the fuck up.

    $14?? Really..

    Your sweet little supe. rep wanted to give me more but you limit her to $10 per night. You are awful. I know your going bankrupt off this.. but fuck treat us right.. dont make us beat the money out of you in court.

  10. josue Says:

    So I lost all my numbers and all the other stuff and to top it of my phone freezes up when im on the web browser for like around 3 min then it shuts of and it restarts.. I was wondering if im still going 2 be charged if I want 2 get out of my contract I just got some months left but Im really upset with this

  11. MrAlan@tmail.com Says:

    So we lost all out contacts. Personaly I lost 350+. Well I was jsut on facebook through my SK and noticed you can view anyones number on there. I had a list of 250 friends with numbers on there. So if your trying to rebuild anytime soon resort to Facebook if you have a existing account. Its easy and fast with copy and paste on your sidekick. 😉


  12. Sean Says:

    Are these upgrade eligibility’s true? If so, I’m using that $100 credit and selling my sidekick lx 09 for 150 and buying myself a G1. We both win 😀

  13. recognizedakick Says:

    Thats exactly what they want us to do boo. LOL. Lets see how many others will do the same.

  14. Vanessa Nhil Says:

    My data was loss nd wen service caame baqq on I didn’t recievve no @contacts.back hopefullyy I get thissb $100refund..thankz forb all the info

  15. brigeta Says:

    I just found my brother after 21 years we never seen eachother he is 28 and live in newyork city im 21 and I live in california and I got his number and stored it in my phone and I lost all my data now ill neever get a chance to talk 2 him untill I got to ny city and can’t really because its to far but I would give anything in the world to have his number again I new I should have went to matro pcs the have really great deals on hot phones

  16. Emerl93 Says:

    I would really like to kno if the prepaid customers will get this $100 card…if u kno plz email me

    emerl@tmail…thanks =}

  17. Stephhh Says:

    The problem with changing phones (since im a prepaid customer) is the insane charges that they make, having to buy a $10 like everyday. It adds up. I like the sidekick prepaid plan because of the $1 a day for all these internet services but after this im kinda tired of the sidekick. Still no contacts, notes, access to the catalog, ringtones and all that. Plus my web guard decided to block facebook, and everytime I call i can never get a hold of them to take it off.

    P.S- Has any one actually RECIEVED the $100 gift card?

  18. recognizedakick Says:


  19. KMarie Says:

    What do you expect them to do, give you a $500 credit or something? $100 is highly sufficient. That’s a free months service! I have T-Mobile…and I have a sidekick, and I’m not upset that it happened. When your computer crashes, do you think Apple, Mac, or whoever is gonna send you a free $100?….yeah, not gonna happen.

  20. KIMBERLY Says:

    Matt on October 12, 2009 at 6:38 pm said:

    I still haven’t gotten any of my data back. I’d rather have my data than $100. I’ve had almost every sidekick they’ve released so my information that was saved on my phone equaled out to about 6 years of my life. All of it gone. $100 doesn’t compensate. I’ll keep waiting for the data to return but I wont get my hopes up.


  21. goldie locc Says:

    fuccen bitches im tired of they punk ass bull shit, i say we all call n cuss they ass out for real i need some months free ,of a diffrent phone, i aint gonna stopp cussin they ass out intil they do, 100$ my ass i dont want dat punk ass syit im ready 2 slap a hoe about my syit!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

  22. alex Says:

    Where’s our 100 dollars..we only got 20 dollars off our bill for 1 month. Its has been 2 months now and that sh*t is still not fixed.they keep saying thank you for you’re patience and blah bla blah.WTF.im REaLLY PISSED!

  23. melissa g Says:

    I contacted them today via chast session. Instead of telling me if Id get the gift card, I got a whole half hour chat session of them beating around the bush, and having the supervisor contact me. Blah. Its obvious folks, your not getting the card. I am legible, my data was never restored, and Im not getting one. I doubt anyone is.

  24. Nyla Says:

    I didn’t get anything .I think that’s a ripoff.what about the other people. That’s not fair only some people get the $100.

  25. Mary Says:

    I have not gotten all of my data back as well as during the “fix” I had to redo my address book repeatedly. As I see it, by T-Mobile offering upgrades for new phones without waiting out contract, is not necessarily a bargain. They continue to make money from us by letting us spend more money to purchase a different phone and pay an upgrade fee in addition. I am most upset by the lost of my time to deal with correcting a problem caused by someone else. I have not heard anything more regarding this issue. I would be satisfied with receiving $100.00 even though it is in a form of a credit. At least my time, frustration and disruption of sidekick functioning has been acknowledged in some form of compensation.

  26. youplay Says:

    would you sell me a sidekick lx 09 prepaid for 100

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